Reviews

Sort By: Date Most Helpful 11-15 of 15 Reviews
Helen   –  
Kenya KE
Visited: December 2017 Reviewed: Jan 9, 2018

Email Helen  |  20-35 years of age  |  Experience level: 2-5 safaris

it was amazing and the service was excellent
4/5

The communication was good, service was excellent and it was a tour that we must do again!

Gathoni   –  
Kenya KE
Visited: July 2018 Reviewed: Aug 3, 2018

Email Gathoni  |  20-35 years of age

The ambiance was great.
4/5

My only problem was the all inclusive offer which the establishment did not recognize even after confirmation with vacay holiday deals.

John   –  
Kenya KE
Visited: August 2018 Reviewed: Sep 1, 2018

Email John  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent
4/5

The communication was okay and proper transfer arrangements were in place. The hotel booking was also appropriately done

Fritz   –  
Switzerland CH
Visited: November 2018 Reviewed: Nov 29, 2018

Email Fritz  |  65+ years of age  |  Experience level: 2-5 safaris

A thoroughly memorable experience at Masai Mara
4/5

Our booking for seven people was very efficiently handled by Ms. Leonorah. From initial inquiry, she was very helpful and prompt in answering all queries. Everything ran smoothly from the pick up to the drop of.
The only negative point was that we were not informed in the confirmation that the $80.00 entrance fee for the Masai Mara national reserve was not included in the package.
The Spirit of the Masai Mara lodge is a truly fantastic place with very friendly and helpful staff. Mike was an excellent driver and passionate guide. He is very knowledgeable about all the animals and very good at spotting animals in the distance, in the bush and at following tracks. He was always willing to share his enthusiasm with us.
We had a great time. Thank you.

Reply from Vacay Holiday Deals
Reply from Vacay Holiday Deals
Posted on Nov 29, 2018

Hi Dr. Fritz. Thank you for the above review. Glad to hear you had a great time at the Spirit of the Masai Mara. For the park entrance fees we normally include the 'applicable' entrance fees in our quotes and in your case it was the conservancy fees for Siana Conservancy. Normally Masai Mara game reserve has a few conservancies inside it (protected areas) in which most high end / luxury camps and lodges are located; so for the game drives it is done within the conservancies which cover a wide enough area and you are able to see majority of the big five and other wildlife. Apologies if there was any form of miscommunication from our end; we always aim to ensure our clients holiday/safari exceed or at least meet their expectations.

Kui Wangui   –  
Kenya KE
Visited: December 2018 Reviewed: Jan 3, 2019

Email Kui Wangui  |  20-35 years of age  |  Experience level: over 5 safaris

It was an amazing experience - David was always a phone call away, willing to go the extra mile.
4/5

The trip lived up to our expectations. I am happy to recommend Vacay Holidays to my family and friends.


Average User Rating
5.0/5
Rating Breakdown
  • 5 star 77
  • 4 star 15
  • 3 star 2
  • 2 star 2
  • 1 star 0
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