We will show you Tanzania Better than Anyone else
Tanzania Mwangaza Safari
- Office In:
- Size:
- 5-10 employees (Founded in 2008)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $120 to $600 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
RU
Email Ilya | 20-35 years of age | Experience level: first safari
Beware of cheaters! 'Hello, Tanzania!' are cheaters! In particular Mwajabu. Safari was terrible
It's a pity to write it but for the next travellers I must do it, to prevent the situations that we were involved and to be ready what to expect from those swindlers like Ms Mwajabu and their company 'Hello, Tanzania'
1. We were the first day in Africa. Mwajabu came to grab the cash for the safari. We were warned that to TZ we need to take just 2006 year released banknotes or above. Of course, we all checked our cash before. It was 2006 or above. We gave money to Mwajabu. After a couple of hours she came to the hotel and told us that 12(!) 100$ banknotes that we gave her were old and 'she is in trouble". We were confused because we hadn't expected that they are going to cheat us, because some of our friends who worked in the other firm Altezza Tours reccomended the company as their partners. But Mwajabu didn't care about this. All of us were really alarmed and concerned, we didn't know what to expect but we knew for sure that we had given proper banknotes. After we told her about the police and cancellation of safari she said that it would be 'a lesson to her ' and her friend on Zanzibar will help her to change old money. Isn't it funny? All of us, especially girls were a bit suppressed, ' cause it was the first day in Africa for us all and we were dreaming about gorgeous safari. But instead of good thoughts about upcoming safari we had to prove that 'we are not camels' to that woman.
2. Next day. The driver came on 5 a m. The car was small for us 6. and really old. But they actually offered to go 8 persons.. how? The capacity with driver is maximum 8! So we arrived to the lodge in Selous GR at around 10 am, guys from the lodges showed us our tents. Girls were in shock! Tents were tiny for 1 person not even for his big bag! On the pictures they'd sent us the tents were normal big for 2 persons that you can even stand there. We will see such normal tents in Ngorongoro in few weeks later, they were just really comfortable. So certainly we refused to live in such conditions. On the program Mwajabu sent us in advance were absolutely different normal 2 persons tents. What could we do in the middle of Africa? We asked them to give us another accommodation. They charged us more 360$ for us 6 for the wooden hut for 2 and another wooden non condicioned even non fenned hut for 4! 360$ more! Once we lived in Portugal for 350$ for a month in a big flat in the city centre! That's their cheat #2.
3. We've spent about an hour of our game drive time to arrange all the things with accommodation. And now cheat #3: they stated that we can choose that today we go for a half day game drive and tomorrow for the half day. But better not to go today and just go to boat safari on 16.30 pm and tomro for the full day game drive. But stop! In the program it was claimed that on day1 we arrive at 10, having our fast lunch and departing for the WHOLE DAY safari, not even for a half. And there was some logic in it: so why would we have to depart from the hotel at 5am and arrive to the lodge (in Selous) at 10am and just start the boat safari at 4.30pm&?! It's ridiculous! We said that 'no, we going to go now for the whole day and tomro for the whole day' as it was written in the program that Ms Mwajabu sent me via email in advance. But can you imagine our guide Msafiri showed us printed program with the new schedule! Cheaters were ready for any turn! :) But of course i found in my smart phone the real program and showed it for the guide. For the long time he was talking on the phone and finally agreed on what we had insisted. Like Mwajabu did when she failed with her trick with banknotes. So we've spent a lot of time and nerves again. Why they did like that? We found out later that the entrance fee costs for a 24 hours visit to the park 70$/person. So they tried to convince us to go just for a one day game drive to save 420$ and put them into their pockets. Of course everything including park fees we've paid in advance.
4. The safari was ok. But not impressed. You know, 50% of success depends on the guide. The guide - Msafiri was not very communicative. His English was ok, but we haven't been catching not any word because of the strong accent. He was not very friendly, and he was wearing not a neat clothes as other safari guides did, not like a hint for uniform, just like a local guy from the village. Probably not a big deal but It's also very important for the whole impression about the company.
5. The icing on the cake was that on the last day they sold us lunch boxes for 10$ each! But it really costs less than a dollar: dry old chicken leg, bred with carrot, juice..
So the whole impression was very bad, they were trying to deceive us every time they got a chance. So thank you, Mwajubu for the spoilt safari and first impression about Tanzania. You're not even think for the future, I told you that if we'd love the safari we'd definitely go with your company fot the northern curcuit. And thanks God we found another great company with honest and pleasant people working there who changed our opinion to the country and people. We went back home absolutely satisfied and pleased. Tanzania is amazing!
We have all scans, documents, photos, programs, witnesses to prove my words. So, guys, be aware of that company and Ms Mwajabu. Actually we can even bring an action for the court, because they rendered their service not loke it was claimed in the contract and forced us to pay more money cheating us with accommodation.
Reply from Tanzania Mwangaza Safari
Posted on Feb 19, 2018Dear Ilya,
I personally thank you for your review againt us( Hello Tanzania).
First of all let me correct you, that we are not cheaters.
You were connected to us by Altezza, and we started a very friendly communications till to the end, till we met at your hotel in dar es salaam to finalise the balance payment for your trip.
The package you agreed was a camping safari/tour and i sent you the link of Hippo campsite where we will accommodate, all went well.
The package was including game drive/boat safari/walking safari and on full board.
The misunderstanding started when i met you for balance, as always i was mentioning the usd notes accepted was from 2006 and you confirmed that this is what you will bring, so all was ok... so i received the payment, i started to check the first 5 notes was ok and i over trusted the rest will be all fine above 2006... i kept the money in my bag and this was the only payment i received that day.
I offered to help the group to go to Azammarine to buy the tickets for them, for no extra cost... i left the hotel with daughter and went to the ferry to get the tickets... so here is where i came to know the money i have some of them are below 2006, when i wanted to pay for the tickets...... i was confused ... i used the few notes to but the tickets and quickly went back to the hotel to inform Ilya that some of the money i received were below 2006... OH MY GOD ...the result was like i through the oil on fire!! every one said i got new new notes from the bank, before i came here and was very bad environment at that hour... so i tried to explain but with no result... but you know i already committed myself to offer the tour and clients paid no matter what happened they have to go safari... ... Mh i told them okay let me try to find a way to get some change and proceed... but the fact was that i received the money from them... i don't blame them may be they did not know what they received at the first place... My huge mistakes I DID NOT CHECK ALL OF THE NOTES.
and i remember i told Ilya that this is my lesson, i will never trust and proceed but check and confirm.. then proceed.
So all the happiness/ good communications/ the short moment we had one hour before i received the payment was just gone and gone for good.
The next morning they departed to selous, the car i arranged was a 8 seat 7 seats at the back.
they departed at 0500am and arrived around 1000am ... i arranged for them to go to the game drive on arrival. our guide had a first itinerary we sent that says to start with Boat... but he called me and i explained to him that we will do game drive 2 times, so he confirmed ok and they started the game drive as i directed him.
Camping: This is what they have been asked for, but when they arrived at Hippo campsite,they did not like the the tents and instead of chatting with me the clients decided with the camp manager and they were asked to add up if they want to stay in the cottage... i believe the hate on me made them not to chat with me gain,
Our guide : Msafiri: he is an experienced one for about 10 years now, before us he worked with sable mountain lodge,and many companies, no complain, i can recall from what people say, You cannot please everyone on this world but may be you expected more than what he delivered. Am sorry about that... He confirmed that you offered him usd 80 and 20000/ as a tip for what he did during your time with him... i understand tips are given on satisfactory of the service.
Guide Uniform: Yes we normally have uniformes and for this day, Msafiri told us something happened and he could not find his key to open where he stores his things , this is why he was not in uniform. our APOLOGY.
10usd charged for lunch Box: Because i was not updated for everything you talk and agree with the camp manager did not know about what you been charged. I will speak with Ben and see how we can refund you this money to your credit card. our apology.
ALL IN ALL we are not cheater/swindlers...
we thank you for the 1 star.
Mwajabu Mo
Hello Tanzania CEO.
Email Keith | 20-35 years of age | Experience level: first safari
Two Day, One Night in Selous
Really awesome trip. Mwajabu organized everything. Pick up from my apartment in Dar, straight to the airport, jump on a plane, land in the bush, get on a truck, safari (see a ton of animals), return to camp, lunch, boat safari, dinner, wake up early, safari, back to the airstrip, land in Dar, taxi ride back to my apartment.
That's how busy people knock out a Safari so we can get back to work on Monday.
MY
Email Anoop Vettath | 35-50 years of age | Experience level: 2-5 safaris
Wonderful Service Experience!!
It started with me visiting www.safaribooking.com and inquiring about Selous Game Reserve Safari package. Within a short period Ms. Mwajabu Mo Sultan connected to me through WhatsApp to understand my requirements. i asked for a camp situated within in Reserve. She was truly informative and knowledgeable about my requirements and suggested Lake Manze Camp. She quoted the rates and I made the booking by paying a small deposit. I has challenges in transferring the entire amount for booking the package. Mwajabu empathized my situation and never demanded for money. Indeed she asked me to pay the amount upon meeting her at Tanzania (DAR).
Before my day of arrival, she reconfirmed my arrival time and informed me that her driver will be waiting for me at the airport arrivals with a placard displaying my name. Needless to say, she kept up to her words… Her driver was waiting at the arrivals area. Thereafter, I met Mwajabu at her office near the arrivals. She offered to drive me to my hotel in DAR along with her driver (Othman). Mwajabu gave me lot of insights about DAR during my transit to the hotel (Ramada Resort). Upon reaching the hotel she handed over the itinerary (flight+camp) for my travel to Selous the next day. I made the complete payment for my stay and flight to Selous. She informed me that her driver will pick me from the hotel at 5am and drop me at the Domestic terminal to board Coastal aviation flight to Selous. I was surprised to see Othman (driver) at the hotel lobby at 5am.
I was prudently dropped at the airport on time. The transaction with Mwajabu was smooth and seamless and she is indeed a fantastic person who is ever ready to provide support.
Also, my stay at Lake Manze cam was fabulous. The camp is certainly located within the game reserve. Millie and Shaun (Camp Manager) are amazing hosts. They interacted with me as if we know each other for ages. They gave a lot of information about the game reserve. My Guide and Jeep Driver (Kalisthi and Kamkumba) are the best. They can spot animals from any distance, I can quote... ”They have Eagle’s vision”. I saw lot of Lion, Elephant, Giraffe, Zebra, Wildebeest, Hippo, Crocodile, Hyena, Wild Dogs and numerous birds
I highly recommend Hello Tanzania Safari Organizers (Ms. Mwajabu Mo Sultan) and Lake Manze Camp.
IT
Email Serena B. | 20-35 years of age | Experience level: 2-5 safaris
Hakuna Matata: great tour and special attention to the customer!
We chose Hello Tanzania for 7 days tour in Serengeti/Ngorongoro/Lake Manyara/Tarangire.
The tour was organized by the extraordinary Mwajabu: a person very friendly, lovely and helpful; she suggested us the best itinerary for our needs (with lot of patient :D ), answering any question at any time!
We communicated with her before and during the journey with whatsapp.
The professional driver-guide, Jacob, was very experienced and caring, with him we had the possibility to see lot of animals and learn more about them and Tanzania. We stayed in the vehicle many hours per day and was really comfortable (the plus was that we were 4 people in a 7 seats jeep!).
Finally, Mwajabu also organized the transfer from/to the airport in Dar Es Salaam, even if we booked alone hotel and flights and was the 1st of January!
For the high quality of services, customer focus, experience and honest price: we highly recommend Hello Tanzania!!
IT
Email Gioel Assecondi | 35-50 years of age | Experience level: 2-5 safaris
100% committed to client satisfaction
In one word: amazing.
First of all the approach of Mwajabu: always available (really at any time during day and night) to kindly answer to our question and requests, before and after booking. It is impressive her energy, the sympathy and her smile and laugh that always goes with her tales.
Mwajabu was able to find a good solution for us in term of price, place to visit and accommodations. No other tour operator reached this goal.
Finally, our guide during the safari (Jacob) was extremely experienced both in finding animals, beautiful places and also in telling us a lot of very interesting information about what we saw. On the other side he was also very respectful about our privacy and he was really able to feel our very comfortable in any situation.
Really a great experience!
Email Murat | 35-50 years of age | Experience level: 2-5 safaris
Everything was excellent as planned one offered to us
Everything was excellent as planned one offered to us Thank you so much.
TR
Email Mathilda | 20-35 years of age | Experience level: 2-5 safaris
Amazing experience
Everything was perfectly organized, MwJabu and her team were amazing, very responsive from the moment we booked until after the safari to ask about our feedbacks, if everything went well etc. I definitely recommend this company, I give them a five star !
IL
Email khader | 20-35 years of age | Experience level: first safari
Great trip
First I was connect with woman called orginally, she was very friendly and lovely.
The trip was for 3 days and 2 nights, orginally sent me every thing about the trip, and about the hotel, and I saw exactly what she sent me.
When I arrived I met her, despite the problems encountered and delays, she understood me.
The hotel was excelant and the staff there were very friendly and helpful.
The trip was very interesting with hello tanzania, and and everything was very organized.
Thank you hello tanzania from my heart.
FR
Email Celine & Eloi | 35-50 years of age | Experience level: first safari
WONDERFULL SAFARI IN SELOUS
Hakuna mata with Hello Tanzania!! very professionnal team, Communication is a very easy and fast by whatsapp with Mrs. Mwajabu Sultan.
we spend 2 days in Selous and it was fabulous. with Our best driver Dalla, and Michael the guide we had a lot of chance to see a lot of animals! the Kinga Lodge is fabulous.
you can trust them those are the best
Asante Sana Hello Tanzania :)
TR
Email Martina | 20-35 years of age | Experience level: first safari
Everything was well organized, always someone near us, Mrs Mwajabu always reasy to help and kind!
The safari in Selous was very very exciting, thanks to Abdalla our driver and the guide we could see animals so near. Some problems with Internet, electricity and water in Hippo camp, but it was nice to wake up with hippo walking just out our room! We tryed to save some money and we decided to do all the transfers by car, it is possible, it takes times, lot of hours, but somehiw it was worth to see villages along the roads.