SafariBookings has received complaints from clients about East Africa Tours and Safaris.

Reviews

Sort By: Date Most Helpful Rating 1-10 of 37 Reviews
Jung Min Lee   –  
South Korea KR
Visited: September 2014 Reviewed: Sep 25, 2014

Email Jung Min Lee  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Jung Min Lee and not that of SafariBookings.
Not recommended
1/5

Ridiculously as it sounds, East Africa Tours and Safaris changed my schedule 'after' my arrival at Nairobi.

They failed to find a group going to Amboseli for me and suggested that I should pay extra money and have a private safari.

When I refused that and canceled the schedule, they charged me $140 saying that they had already booked a place in Amboseli!

They promised me to share the spoils and refund me $70 but eventually they were out of contact and didn't refund me at all.

I would like to share this bad experience to whoever visiting this page.

Shane Hosiene   –  
United Kingdom UK
Visited: June 2018 Reviewed: Jun 20, 2018

Email Shane Hosiene  |  35-50 years of age  |  Experience level: over 5 safaris

4 day/3 night Masai Mara/Lake Nakuru Safari
5/5

When I first started searching for a short Kenyan safari, I was overwhelmed with the choice of different tour operators seemingly offering very similar products. After contacting a few such companies, East Africa Tours and Safaris really stood out due mainly to the exceptional customer service given to me by Peter. From the outset, it was obvious that he wanted my business much more than the other companies I contacted. He gave me very comprehensive and honest answers to my numerous questions, and made recommendations which helped me to decide on which safari to book.

Peter really went above and beyond the call of duty, keeping in regular contact with me even after I had paid the deposit on the safari, as well as during my trip and upon my return to the UK. He genuinely seemed to display a personal interest in making sure I had a great trip, which indeed I did.

The safari itself was everything I had hoped for. I opted for a budget safari so the accommodation was fairly basic, though perfectly adequate for my needs and still came with en-suite bathroom facilities. The drive from Nairobi to Masai Mara is quite long and on some bumpy roads, but the final destination is well worth the effort as there can be few places on earth which offer the variety of wildlife species to be found in the Masai Mara. The guide was brilliant and we had our own chef who prepared some fantastic meals for us.

There were two optional activities offered; a balloon flight which for me personally was too expensive at USD 420, and a boat trip on Lake Naivasha for USD 20 which I did, and which I thought was a great experience. I was quite glad that I didn't opt to spend an extra night at Naivasha as I saw a lot of the lake during the boat ride. The game drives at Masai Mara and Lake Nakuru were really good, and the Mara was a lot more scenically beautiful than I expected. It is a fairly popular park so expect there to be numerous vehicles surrounding big wildlife sightings, though this didn't really detract from the enjoyment of seeing the animals up close.

Peter also arranged the airport transfers and even contacted me to make sure I had been picked up both ways.

All in all, it was a wonderful experience and I really feel like I made the right choice in booking this safari.

Richie   –  
United Arab Emirates AE
Visited: June 2018 Reviewed: Jul 11, 2018

Email Richie  |  20-35 years of age  |  Experience level: 2-5 safaris

The tour was awesome
5/5

We had a great time with the safari tours/game drive provided by east africa safari. Peter communicated with us smoothly in regards to our booking. Lawrence our guide was an amazing one. He really tried to get close to the animals and looked for them eagerly. East Africa Safari did a great job! Highly recommended!

Scott   –  
United States US
Visited: June 2018 Reviewed: Jun 28, 2018

Email Scott  |  50-65 years of age  |  Experience level: 2-5 safaris

Open Communication with a great coordinator
5/5

Peter was very helpful since the day one, and he answered all my questions openly. He even suggested the right schedule and I am glad that he presented me with the right plan. His whole motivation was for me having a good time and the right schedule. Everything went according to the plan, and I didn't have any surprises. Both my guides in Kenya and Tanzania were wonderful and I really enjoyed every minute of this trip. Peter, John (Guide in Kenya), and John (Guide in Tanzania) make a great team :-)

Benedict   –  
Czech Republic CZ
Visited: May 2018 Reviewed: Jun 10, 2018

Email Benedict  |  35-50 years of age  |  Experience level: 2-5 safaris

4 days Masai Mara/Lake Nakuru tour
5/5

Quick responses to queries on email, WhatsApp and/or messenger, excellent services upto my expectations. Friendly
and experienced guidee/driver. I highly recommend East Africa Tours and Safaris to anybody wishing to have enjoyable safari in Kenya.

Inho Yoo   –  
South Korea KR
Visited: February 2018 Reviewed: Mar 11, 2018

Email Inho Yoo  |  20-35 years of age  |  Experience level: first safari

The perfect option for amazing safari experiences
5/5

When I was looking for Safari tour in Kenya by safaribooking.com, I was confused because of too many company and similar information each other. But, I selected East Africa Tours and Safaris(E.A.T.S) because I can easily ask information & requirement and they immediately responded to me by E-mail and What's app. So, I easily arranged my schedule by E.A.T.S.

I think that Safari tour in Masai-mara or other spot is similar because you just take a similar car and similar route and similar accommodation same as other tourist. Most of all, communication to Safari company is important. When my luggage delayed from Bangkok, when I was looking for 1-day tour in Nairobi because of I stayed 1 day more in Nairobi, I could easily do it all by E.A.T.S.

I strongly recommend E.A.T.S to everyone. Have a amazing safari experiences with E.A.T.S.

Stevenson   –  
Germany DE
Visited: January 2018 Reviewed: Feb 5, 2018

Email Stevenson  |  35-50 years of age  |  Experience level: 2-5 safaris

"Best experience ever"
5/5

I want to share my unforgettable and amazing experience in Kenya with East Africa Tours & Safari.
It was really enjoyable starting with the very nice and comfortable vehicle we used all through our tour,not forgetting the social and hospitable tour guide driver whom with his help made us visit all the destinations we had selected.

My special thanks goes to Mr Peter for making sure that we had a flexible schedule that was on time like it was stipulated and due to that,as they say "Kenya hakuna matata",I can also say with East Africa Tours & Safari,hakuna matata

Thank you.

Pasindu   –  
Ethiopia ET
Visited: January 2018 Reviewed: Jan 21, 2018

Email Pasindu  |  20-35 years of age  |  Experience level: first safari

3 Days Masai Mara Safari
5/5

I am Pasindu Jayasinghe Who has compleatded 3 days Masai Mara Safari yesterday( 20th Jan 2018). We had an unforgettable wonderful experience. Me and my colleges were so pleased with big five. Its a rear opportunity to see the wild animals with their natural habitat.
My special thanks goes to Peter who is from East Africa Tours who has facilitated us a Great safari. We had no any inconvenience during the safari. every thing was well organized and onetime as they mentioned.

$$$$$$$$
Budget also pocket friendly comparing other all tour operators and the facilitates provided is excellent.

Vehicle Condition & Driver

We used 4*4 Land cruiser Jeep for the safari. I personaly Thanks Mr. Lavi who is guide and driver for us in the entire journey. Unless his support and patient we could not experienced such an amazing safari at all. Vehicle is in really good condition. Facilitated with 230 AC current, Seats were Adjustable and comfortable.In my point view 70% of the success depends on the vehicle and the driver. East Africa Tour Driver, Lavi taken us through the very difficult routes to reached and given full safari experience. He has taken us so closer to the live Animals..
Finally I want to Thank Peter who has given massive support from Nairobi to coordinate all the things and well set. I recommended East Africa Tours to select as your Safari partner, Because all the people are very flexible and much catering about the tourist.
East Africa Tours & Safaris provided service beyond what we pay...

Debora   –  
Spain ES
Visited: July 2018 Reviewed: Jan 19, 2019

Email Debora  |  20-35 years of age  |  Experience level: first safari

The best option we could have chosen
5/5

First of all, thank the team for the treatment they gave us. We were a group of Spaniards that we were incorporating in different days to the different safaris due to flight problems, and Peter was in constant contact with me to set schedules and dates apart from the multiple contingencies that arose.
  Simon was our guide in Spanish and Jessy our driver and reinforcement guide, but above all they were our family during those days, they could not help us anymore. We went through Amboseli, Masai mara, Nakuru, Hells gate and Naivasha, making stops in Nairobi to pick up friends.
I recommend this company for any type of safari, I can not put any criticism.
Greetings from Spain

Sasha   –  
Croatia HR
Visited: August 2018 Reviewed: Aug 27, 2018

Email Sasha  |  35-50 years of age  |  Experience level: first safari

Great safari on a budget
5/5

Everything was great and following the program. The hotels were nice, safaris were great and the organisation too. We have visited Masai Mara, Lake Nakuru, Naivasha and Hell's gate NP:
I paid an amount in advance and didn't have any problems

Disclaimer

  • All corporate and/or tour info is provided by East Africa Tours and Safaris, not SafariBookings