Reviews
US
Email Carol | 50-65 years of age | Experience level: over 5 safaris
Wonderful tour of Uganda, Rwanda and Burundi
We did a 15 day trip to Uganda, Rwanda and Burundi with Augustine Tours. The itinerary was excellent, the hotels well thought out with choices and the trip moved very smoothly. We had the same driver, Eugene, for the 12 days in Uganda and Rwanda. He really made the trip because he was so courteous, and looked after the little things. Like he cleaned the car (which was in great shape and had A/C) every night! We set a plan each evening for the next day and he was always ready early. Travel in those countries is not easy but he was great at finding restaurants and bathrooms that were clean, and he was good at suggesting changes to the itinerary if we were short on time.
Augustin was great at answering questions and staying in touch before and during the trip. If I did it over again I would cut one day from Burundi because that country does not have good museums that we saw and the best thing were the Gishora Drum sanctuary. We had a different driver in Burundi but same car and we did not connect as well but he also did a good job.
I would certainly recommend Augustine Tours for those Uganda, Rwanda and Burundi. We also book a week in Tanzania with them but they outsourced it to another Safari company BMS Safari. That part did not work out and I wish Augustine Tours would have told me they were outsourcing it and I would have selected another tour operator. During the difficulties in Tanzania which related to a bad vehicle and driver/ guide that did not speak English, Augustin followed up with me via email and contacted the safari company ( unfortunately no positive outcome resulted) but he assured me he will find another vendor for Tanzania.
Reply from Augustine Tours
Posted on Oct 5, 2019Dear Carol,
many thanks for reviewing our services. I have to agree on the fact that the Tanzania part did not work out to keep delivering a pleasant service like the one you had in Uganda, Rwanda, and Burundi with your prior 15 days of your east African tour. I truly apologize for that.
It is our big concern as a company when such an incident occurs as it doesn’t at all reflect our philosophy and mission: authentic and unique travel experiences benefiting visitors and local employment.
Indeed, we have learned much from the incident, and necessary measures have been taken to avoid anything similar that could happen again in the future.
Once again, thanks for having chosen and recommending our services.
DE
Email Matt D. | 50-65 years of age | Experience level: 2-5 safaris
Excellent gorilla tour visit with a fast and informative company
Excellent visit with a fast and informative tour company. We needed a 7-day tailor-made gorilla trip in Rwanda, and we found Augustine Tours online with excellent reviews. Rwanda is an amazing travel destination and from our tour experience, we only had a warm and friendly service. The trip would be recommended to anyone with an interest in the local community and gorilla experience. All the tour arrangements were well coordinated, and the pre-tour information was comprehensive and helpful in all aspects.
DE
Email Mauricio Alpizar | 50-65 years of age | Experience level: over 5 safaris
Excellent Tour Operator in East Africa
Augustine Tours ensured every single detail of my trip in East Africa (Rwanda, Uganda, DRC and Burundi) was carefully (and wisely) organized. Based on their experience, they can guide you to customize one of their basic itineraries to focus on your own priorities. They always engage into an efficient communication as well. I am totally satisfied with Augustine and his team. My local guides were Eugene and Hypolite: outstanding performance from both of them! I highly recommend Augustine Tours.
BR
Email Giancarlo | 35-50 years of age | Experience level: over 5 safaris
Kelly and her staff were amazing! It was a wonderful trip!
Kelly and her staff were great! She always reply on time and tried to make a trip a wonderful experience!
Fantastic communication and organization.
This tour was wonderful. The communication was clear and accurate, the tour itself ran smoothly and comfortably, the service was fantastic, and I had an amazing time. Would highly recommend.