Beacon Safaris Team in Masai Mara
Beacon Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $120 per person per day (USD, excl. int'l flights)
Reviews
NZ
Email Ross McMillan | 65+ years of age | Experience level: 2-5 safaris
Company very flexible and accommodating to make a very enjoyable trip.
The company responded promptly to inquiries and organised a very good safari for us.
CA
Email Vinay Sarin | 65+ years of age | Experience level: 2-5 safaris
Excellent experience (with couple of exceptions)
I had booked on behalf of a party of 7 (3 couples and an adult child). Pre-trip communications were good. The safari was mostly as expected and our driver/guide, Antony, was excellent. He was especially good at finding out about places where things were happening and getting us there quickly, and into a good viewing spot - most of the things that make up a good safari tour. Sadly, but through no fault of his, we did not sight a leopard but did run into the other big 5, and plenty of zebras and wildebeest, including a river crossing by a herd of the latter - a spectacular sight.
I would note two exceptions, both of which relate to the central office and not to our driver/Guide, but which led me to rate less than "Excellent":
- When our itinerary had us setting out in the morning to arrive at our destination for lunch, we did not expect the ride to be almost 7 hours, i.e. a very late lunch. This was entirely the result of the fact that the road into and out of Masai Mara turned from paved to a dirt road (very bumpy) well before the reserve, which was the only thing in the itinerary that surprised us. It would be helpful to note the major transit times in the itinerary. If this had been our only gripe, I would have given the excellent rating.
- More serious was our baggage situation. Prior to arriving for the tour, the group had visited Cape Town and Victoria Falls. I had advised the tour office that we would be travelling with one checked bag and one carry-on each and could consider leaving some bags in Nairobi to be picked up on our way to departure from Nairobi airport, but was assured that the LandCruiser had ample room to accommodate that. And that is precisely what we arrived with. Unfortunately, there was not sufficient space for all the luggage nor sufficient time to rearrange our packing (we arrived Nairobi very late night preparatory to a 7 a.m. departure). The matter appeared to be resolved by the fact that a smaller group was undertaking a similar tour with what we were told were two minor differences - at Lake Nakuru they were staying in a different place but not far and they were leaving from Nairobi on a different flight, but in a similar timeframe. Seemed like a simple solution for them to transport some of our bags. In reality, further differences emerged - the other group had some other excursions also planned so our departure/arrival times were not perfectly coordinated. It also appeared that they were unhappy having to carry our bags and having to make some timing accommodations for that. Finally, we learnt that they were not in fact flying out of Nairobi the same day as us. As a result, we spent a lot of time trying to figure out how to arrange for the bags to arrive at the airport with us, without risk of any delay. This preyed on our minds and the time spent on this detracted from our enjoyment of the tour. On the last day, we agreed that we would take with us the bags of 5 of us who were leaving on an earlier flight and that the remaining 2 of us leaving on a later flight would pick up our bags from the other vehicle once it arrived to the other group's hotel in Nairobi. Well, even that plan got changed as we were advised, at the eleventh hour, that the other driver had some other engagement as a result of which we met on the roadside somewhere and transferred our other bags into our vehicle - making our last hour pretty uncomfortable. It seems that the other group's itinerary and the other driver's schedule should have been known by the tour company in advance and that we were misled as to what the true situation was. It also seemed to us that any solutions they proposed were to their convenience and not ours. Hence, the reduced rating.
Antony, thanks for your service. Despite the issues noted, we did enjoy.
AE
Email Philippe | 50-65 years of age | Experience level: first safari
Well organised and good follow up.
After an initial glitch where our contact had our dates mixed up, the recovery plan worked well as we stayed in two different lodges in stead of one and were able to see more animals in two different locations.
Having said that the second lodge ( Ashnil Game Camp, our initial plan) was much nicer than the first one (Sarova Mara Game Camp). Ashnil is positioned on the edge of the Mara river and is a great location to view the Migration crossing.
Great experience
Just came back from a 3-day safari in Masai Mara with our friendly guide Anthony. It was an awesome time; saw lots of animals (no leopards or rhinos, though) and had a great experience. Robert was professional, quick to respond to changes in our itinerary and quick to respond to our inquiries. Anthony was friendly, always smiling and knowlegeable about the park, the animals and Kenya in general. Sad to see that so many animals seem to have disappeared compared to 20 yrs ago, but would definitely recommend safari to anyone, especially with Beacon. We stayed at the Sopa lodge, which was luxurious, had great food and drinks! Relaxing to come back to after a day of driving on rough terrain :)
IE
Email Michael Lynch | 50-65 years of age | Experience level: first safari
Short April Safari
Everything went well from the pick-up to the drop-off and all in between. The service and lodge were both excellent and we got to see many amazing animals thanks to our top-class guide Anthony who really tried his best throughout the trip. The Mara itself looked great and it was a privilege to spend even a short time there. I would certainly love to see it again in the not too distant future.
RU
Email Anastasiia | 20-35 years of age | Experience level: 2-5 safaris
Tried to reduce our time for game drives
We did 2-days safari to Amboseli with our guide Eric. All was good - Eric took us to Amboseli from Nairobi very fast, then was a lunch in a very beautiful Kibo camp. First game drive was in the evening and we saw a lot of animals against the setting sun. But in Amboseli there are not a lot of lions and cheetah so if you see them there would be a looot of other cars (compared to Masai Mara). Eric chose different routes so we saw a big part of Amboseli park.
But at the end of our morning game drive when we had just passed the gate of Amboseli park was an accident. We had noticed that our morning game was started at 7:30 instead of 6:30, and it was ended at 10:00 instead of 11:00. Yesterday there was the same thing - we depart to our evening game at 16:00 instead of 15:30. Eric showed us that he had different plan with other departure times but it is so strange that it's difficult to understand is it an accident or the organisers specially reduced our time and hoped that we are not noticed that.
After that Eric offered to us to go somewhere in Nairobi for that 2 hours but it wasn't satisfied us. The problem is that we had a one enter ticket for a day to Amboseli park and we couldn't go back by no charge (another one ticket to Amboseli cost 120$). Then we paid additional 20$ to enter Amboseli again for that 2 hours.
The safari was really good so as our guide. But on vacation we wanted to relax but if you relax you may be tricked.
US
Email Aly | 20-35 years of age | Experience level: first safari
Amazing animals and nice accommodation, but poor guide communication and incomplete itinerary
My boyfriend and I did a 3-day safari into the Maasai Mara on a private tour. I chose Beacon Safaris because they were quick to reply to my request for information, thorough in their response, accommodating to my customization for our trip, and reasonably priced within my budget. Overall, we had a nice trip - we saw a ton of animals and stayed in a nice accommodation just outside the park gate. The pop-up van was nice and it was great that it was just my boyfriend, our guide and me. Our guide was nice and did a good job of finding the animals, including a leopard, and getting us close to the animals.
There were a few things that made the trip less enjoyable:
1)We were told during the planning that the van had 4-wheel drive, but it did not. Instead, our guide had another van/guide travel with us and when we got stuck (2-3 times), the other van pulled us out. It was fine, but I would have preferred to have been told the truth up front.
2)We were disappointed with our guide, Eric.
* He had shared that he had just come off a long safari trip prior to ours and appeared to be very tired and trying to do the bare minimum.
* His communication left a lot to be desired - He didn't talk with us much and never discussed our plan for the trip or for each day. This was our first safari and it would have been nice to know what to expect each day (e.g., the overall day plan, how long the game drive would be, when we would be back to camp, when we would stop for lunch, etc.).
* During the safari, he seemed rushed and often didn't stop even though we had asked to stop to watch the animals. He would start driving off without warning and while we were still taking photos or observing the animals. Part of this could have been due to our short safari tour and him feeling rushed to get where we needed to go, but he could have communicated this to us. We were in the dark.
* Our guide was late starting every morning, at least 15 minutes. The second day, we were waiting out front at the meeting time, and he had just walked into the lodge to sit down for breakfast. The third day was a mess in the morning (described in the next point.)
* Our guide did not follow our defined itinerary. Our itinerary dictated early start times, but he attempted to start later than planned which we pushed back on. Our itinerary specifically said we were supposed to have a game drive in the early morning on the third day and then a visit to the Maasai village before heading back to Nairobi; however, we were told by our guide that we could do one or the other. Although, from the first day, our guide suggested we do the village tour on the first evening instead of on the last day so he could get back to Nairobi earlier on the last day, leading us to believe that he had never planned to do the drive the last day which was agreed during the trip planning. We disagreed and told him we wanted to stick to the itinerary. I had attempted to get the itinerary from my tent to show him what was agreed, but when I came back to the lodge, he was gone and there was no way to get a hold of him (he wasn't staying at the lodge).
On the third day, he told us to do the village tour in the morning and he would pick us up at 7:30 AM. He did not show up. We waited for 30-minutes before the hotel offered to call him, only to learn that he had intended for us to walk to the village without him, but this was never communicated. Our guide said the village tour was supposed to be 2-hours, but it was barely one hour. When we met up with our guide at 9 AM, he told us it was too late to do the game drive, he had never looked at our itinerary and didn't remember we were supposed to have a game drive. However, early in the trip he had been pushing us to get back to Nairobi as soon as possible on the last day.
Through this experience, we learned that the guide can make or break the experience and you don't always know who you are going to get. We also learned from a later safari (with a different company) that a lot of the safari company's hire independent contractors as guides. I recommend proactively reviewing the itinerary with the guide from the start and sticking to the plan.
Despite the shortcomings, we really enjoyed our experience and time in the Maasai. The abundance of animal life was incredible!
US
Email Adi | 35-50 years of age | Experience level: first safari
Unprofessional
We planned a 5 day safari with Beacon via Robert. What should have been a memorable and enjoyable experience turned out to be full of stress thanks to their mismanagement. Avoid if you want a company that works with you to make your trip enjoyable!
Beacon/ Robert promised and received payment for a customized 5 day safari. Our driver was Anthony and it was apparent early on that Robert did not discuss the itinerary with Anthony. Anthony would frequently refuse to follow the itinerary saying it was impractical/ unfeasible. When we tried to contact Robert to mediate, he would be unavailable. Ultimately, we were made to skip game drives or pay extra to go on game drives that were already included in the original invoice. We were told to pay extra because Robert wasn't aware of change in park fees. At the end of the trip, we were dropped off not at our hotel but in the middle of Nairobi. Again thanks to miscommunication between Robert and Anthony. The only reason this isn't a 1 star review is that Robert agreed to split the cost of the additional safari drives even though he had already received payment for it.
I wish this review was about Kenya's beautiful parks and the game drives we went on with Anthony. But our lasting impression of the trip was uncertainty and stress. Robert and Anthony at Beacon, while not dishonest, were disorganized, unprofessional and uncaring about giving you an enjoyable safari experience.
DE
Email Ina | 35-50 years of age | Experience level: 2-5 safaris
the tour operator is a liar!
I went with some friends to the Amboseli NP, which was great. But the thing we didn´t like, was the organization with Robert. We booked the tour already well in advance, specifically with the hotel in the park. The communication with Robert was already a little bit difficult from the beginning on - he did not answer fast and in detail, but I had to ask a lot in order to get information. On the way to the park, he called and said there was a conference in the hotel we booked, so no space available anymore and we had to go to another hotel outside the park. He did not offer any compensation or apologize. We told him, that this is not ok, since we had a different deal and that we are really disappointed about not being in the park. After a long discussion, he agreed to give us a disount of 20$ each. Of course we did not get our money. First he told us, that we would get it after we return in our hotel back in Nairobi. There he told us he could not come and he would send it to us via Paypal or to a bank account. That never happended and when asking and asking again, the only reply he is giving, is that he has a problem with Paypal, that he would send the money next week and so on and so on......but he is only lying all the time, he never wanted to give some money back. It is kind of sad, because we really liked the experince we made in the Ambosli NP and now we have kind of a bad memory on the organization company.
US
Email AD from NJ, USA | 50-65 years of age | Experience level: 2-5 safaris
DID NOT RETURN MY DEPOSIT
Beacon Safaris (Robert) failed to refund my deposit. I had written agreement with him that he would return within 2 weeks of request.
I have been following up for 11 months now. He has been evading with different types of excuses. Now stopped responding to emails as well.
Pl. do not send him any advance.