Beacon Safaris Team in Masai Mara
Beacon Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $120 per person per day (USD, excl. int'l flights)
Reviews
US
Email Aly | 20-35 years of age | Experience level: first safari
Amazing animals and nice accommodation, but poor guide communication and incomplete itinerary
My boyfriend and I did a 3-day safari into the Maasai Mara on a private tour. I chose Beacon Safaris because they were quick to reply to my request for information, thorough in their response, accommodating to my customization for our trip, and reasonably priced within my budget. Overall, we had a nice trip - we saw a ton of animals and stayed in a nice accommodation just outside the park gate. The pop-up van was nice and it was great that it was just my boyfriend, our guide and me. Our guide was nice and did a good job of finding the animals, including a leopard, and getting us close to the animals.
There were a few things that made the trip less enjoyable:
1)We were told during the planning that the van had 4-wheel drive, but it did not. Instead, our guide had another van/guide travel with us and when we got stuck (2-3 times), the other van pulled us out. It was fine, but I would have preferred to have been told the truth up front.
2)We were disappointed with our guide, Eric.
* He had shared that he had just come off a long safari trip prior to ours and appeared to be very tired and trying to do the bare minimum.
* His communication left a lot to be desired - He didn't talk with us much and never discussed our plan for the trip or for each day. This was our first safari and it would have been nice to know what to expect each day (e.g., the overall day plan, how long the game drive would be, when we would be back to camp, when we would stop for lunch, etc.).
* During the safari, he seemed rushed and often didn't stop even though we had asked to stop to watch the animals. He would start driving off without warning and while we were still taking photos or observing the animals. Part of this could have been due to our short safari tour and him feeling rushed to get where we needed to go, but he could have communicated this to us. We were in the dark.
* Our guide was late starting every morning, at least 15 minutes. The second day, we were waiting out front at the meeting time, and he had just walked into the lodge to sit down for breakfast. The third day was a mess in the morning (described in the next point.)
* Our guide did not follow our defined itinerary. Our itinerary dictated early start times, but he attempted to start later than planned which we pushed back on. Our itinerary specifically said we were supposed to have a game drive in the early morning on the third day and then a visit to the Maasai village before heading back to Nairobi; however, we were told by our guide that we could do one or the other. Although, from the first day, our guide suggested we do the village tour on the first evening instead of on the last day so he could get back to Nairobi earlier on the last day, leading us to believe that he had never planned to do the drive the last day which was agreed during the trip planning. We disagreed and told him we wanted to stick to the itinerary. I had attempted to get the itinerary from my tent to show him what was agreed, but when I came back to the lodge, he was gone and there was no way to get a hold of him (he wasn't staying at the lodge).
On the third day, he told us to do the village tour in the morning and he would pick us up at 7:30 AM. He did not show up. We waited for 30-minutes before the hotel offered to call him, only to learn that he had intended for us to walk to the village without him, but this was never communicated. Our guide said the village tour was supposed to be 2-hours, but it was barely one hour. When we met up with our guide at 9 AM, he told us it was too late to do the game drive, he had never looked at our itinerary and didn't remember we were supposed to have a game drive. However, early in the trip he had been pushing us to get back to Nairobi as soon as possible on the last day.
Through this experience, we learned that the guide can make or break the experience and you don't always know who you are going to get. We also learned from a later safari (with a different company) that a lot of the safari company's hire independent contractors as guides. I recommend proactively reviewing the itinerary with the guide from the start and sticking to the plan.
Despite the shortcomings, we really enjoyed our experience and time in the Maasai. The abundance of animal life was incredible!
RU
Email Anastasiia | 20-35 years of age | Experience level: 2-5 safaris
Tried to reduce our time for game drives
We did 2-days safari to Amboseli with our guide Eric. All was good - Eric took us to Amboseli from Nairobi very fast, then was a lunch in a very beautiful Kibo camp. First game drive was in the evening and we saw a lot of animals against the setting sun. But in Amboseli there are not a lot of lions and cheetah so if you see them there would be a looot of other cars (compared to Masai Mara). Eric chose different routes so we saw a big part of Amboseli park.
But at the end of our morning game drive when we had just passed the gate of Amboseli park was an accident. We had noticed that our morning game was started at 7:30 instead of 6:30, and it was ended at 10:00 instead of 11:00. Yesterday there was the same thing - we depart to our evening game at 16:00 instead of 15:30. Eric showed us that he had different plan with other departure times but it is so strange that it's difficult to understand is it an accident or the organisers specially reduced our time and hoped that we are not noticed that.
After that Eric offered to us to go somewhere in Nairobi for that 2 hours but it wasn't satisfied us. The problem is that we had a one enter ticket for a day to Amboseli park and we couldn't go back by no charge (another one ticket to Amboseli cost 120$). Then we paid additional 20$ to enter Amboseli again for that 2 hours.
The safari was really good so as our guide. But on vacation we wanted to relax but if you relax you may be tricked.