Back of Africa Adventure ltd
Back of Africa Adventure
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Kenya Association of Tour Operators (KATO) & KWS
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $180 to $500 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Dean | 50-65 years of age | Experience level: first safari
Wonderful wildlife viewing; logistics could use some work.
I took a 6-day tour of Maasai Mara, Lake Nakuru, and Amboseli. Leading up to the tour, Allan's communication was excellent, and he answered all of my questions, sometimes within minutes. The two guides I had were very adequate, especially Obama, who was exceptionally knowledgeable and pleasant. The wildlife viewing went beyond my expectations, which made the safari highly worthwhile. When we arrived at the Maasai Mara camp, there was a problem with my accommodation reservation, so Allan helpfully arranged for me to stay at another camp. The vans we traveled in were functional for a budget tour. However, on the way back from Amboseli to Nairobi, we had to stop twice for flat tyres, and at one point I had to wait for an hour alone in the van beside the highway while my guide went to purchase a new tyre. It ended up taking nearly 12 hours to get back to my lodging in Nairobi! However, Obama handled the adversity well, and it was not nearly as unpleasant an experience as it might have been. Allan was very apologetic about the mishaps. In sum, the time in the game parks was wonderful, but if you book with Back of Africa Adventure, you should probably be prepared for an "adventure."
Reply from Back of Africa Adventure
Posted on Feb 12, 2018Jambo Pro. Dean,
We would like to offer our deepest apologies for the trouble you had to experience due to the flat tires on your last day trip with us from Amboseli National park.
This situation is not ordinary and these incidents are not typical of us as a company. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect though at times we fail.
We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you on your way back at the end of your trip. Be rest assured that we are having our “lenses on” just to ensure that we have zero tolerance to flat tires on the African roads.
After studying the matter, we found out that the cause was as a result of low quality tires that were supplied to us from our new dealer and since that time we switched back to our original suppliers which is Yana tires. This is clearly a mistake at our end and we take responsibility for it.
Due to this unintentional error and as a token of appreciation to you as our client, we are going to extend a day trip offer to hell’s gate National park any time you get time off your busy schedule.
This is the least that we can do to compensate for the inconvenience caused on your last day journey back to Nairobi. We do hope this resolution fulfills your expectations on our services.
To make things even better, we have taken a number of measures by strengthening our transport department to ensure that we eradicates flat tyre issue do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us across the globe. We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize and we hope to keep you as part of our valued customer base for a very long time.
Please do not hesitate to share your thoughts and feedback with us at any time via e mail or phone calls. We are here for you.
Back Of Africa Adventure.