Reviews

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Jill   –  
Australia AU
Visited: August 2019 Reviewed: Sep 2, 2019

Email Jill  |  35-50 years of age  |  Experience level: first safari

Fabulous service from Cardboard Box Travel Shop
5/5

My family (me, my husband and 2 kids - aged 9 and 11) recently did a self-drive trip through Namibia and Botswana. Having never been to Africa before, we found Cardboard Box Travel Shop to be a very useful source of information and support. Our consultant (Anita) provided great advice in planning our itinerary (and making sure we were seeing all the highlights while avoiding too many long driving days), and in recommending accommodation and activities that suited our family. She answered all our questions, made the bookings for us (including car hire), and ensured that our trip ran very smoothly. I highly recommend Cardboard Box for their passion and knowledge, professionalism, attention to detail, and friendly service. We had the most wonderful trip and look forward to returning. Thanks Anita!

Fanny   –  
France FR
Visited: August 2019 Reviewed: Sep 2, 2019

Email Fanny  |  35-50 years of age  |  Experience level: first safari

Fantastic self drive family safari in Namibia - breathtaking - one of a a kind road trip!
5/5

Communication with Allison, our travel agent, has always been through emails - very pro and friendly behind her keyboard! She has always been kind to answer my numerous and diverse questions from safety, to places to explore, campsites or lodges to stay at, where to fill up the gas tank of our land cruiser truck, what to pack etc...
Allison has been incredibly attentive to my requests as building, kind of last minute (end of May), our family trip to Namibia which was taking place in August.
I have been lucky to be recommended to Allison by a very good friend who was also travelling with her family to Namibia - Allison even managed to have our families cross paths and spend one night at the same lodge!!!
She has been very helpfull and even on vacation herself during our trip, managed to check her inbox and answered my email.
IN her summer leave, a colleague of hers has been able to assist us with professionalism as we got stuck in a sand storm at Sessriem and we could not image camping out a second night - Christee found a lodge where the five of us could be accommodated - that made quite a difference to have a last minute service :)
To experiment the Namibian spirit, camping in a tented roof is a must and absolutely valued as one of a kind experience amongst our family.
Best is to have the privilege, as we did, to rest in the beautiful lodges once in a while to enjoy the Namibian hospitality.
I recommend 100% Cardboard Box travel to anyone who wish to book a one of a kind self drive safari in Namibia!

Rachel   –  
Switzerland CH
Visited: July 2019 Reviewed: Sep 2, 2019

Email Rachel  |  50-65 years of age  |  Experience level: over 5 safaris

Cardboard Box listens attentively, then professionally designs a tour to tick all your boxes.
5/5

Excellent tour company (in particular Allison) for those who want a hands on, professional agent who will listen to what you are wanting in terms of sites, accomodation, travel times, activities, history and all the other myriad of questions that will arise when organising a visit to this spectacular country.
Our only problem was that we did not have enough time to do ALL of the things we would have liked to - although Allison packed our days with as much as she could. This was all done with excellent prompt service.
Greeted at the airport, driven into town, clear explanation of what was to come, keys handed over and on the road with all the extras needed was a simple operation.
A well oiled company that comes with my highest recommendation.

James   –  
United Kingdom UK
Visited: August 2019 Reviewed: Sep 2, 2019

Email James  |  35-50 years of age  |  Experience level: 2-5 safaris

Absolutely brilliant, for both tailoring the itinerary and then organising the entire trip.
5/5

Our trip to Namibia was a once in a lifetime visit, and the Cardboard Box Travel Shop made it a once in a lifetime experience. From understanding our requirements/must see attractions, to pulling together a bespoke itinerary, to recommending accommodation to suit our budget, to organising restaurants/excursions at each stop, to ensuring our 4WD had a second spare tyre delivered en route when the hire company did not provide a second spare at the start of the trip, and to providing full instructions with a map of our route, the Cardboard Box Travel Shop ensured everything we wanted from our holiday was in place.

We came to Namibia to experience conservation (visited the Cheetah Conservation Fund, Na'ankuse lodge) and see wildlife (Etosha), as well as experience some of the variety of landscapes and scenery (Skeleton Coast, Damaraland and the Namib Desert). We saw everything and more that we wanted to see within a two week trip, and have many photographs and wonderful memories of our time exploring the country.

Overall, I would recommend the Cardboard Box Travel Company, without hesitation, to organise your trip around Namibia.

Torsten   –  
Germany DE
Visited: July 2019 Reviewed: Aug 29, 2019

Email Torsten  |  50-65 years of age  |  Experience level: 2-5 safaris

Red Basker Self Drive - Camping trip through Namibia and Botswana
5/5

We (parents with 3 grown-up children) were on a 23days camping tour (only one lodge in the Erongo mountains) through Namibia and Botswana. The car (Toyota Hilux 4x4 with roof tents) was brand-new and excellent. From the first information through the whole booking process until helping us to deal with the cancellation of our flight home, Norelle of the Cardboardbox team was always extremely helpful, fast, reliable, friendly, efficient, and ... and .. and ... We would give 7 out of five stars, if possible! We felt in best hands, and the Cardboardbox contributed tremendously to our having a wonderful trip, full of highlights (we especially loved the different deserts and being alone in the nature). We will definitely come back to Nambia, and of course, it will be via Cardboard Box again.

Michele   –  
Italy IT
Visited: July 2019 Reviewed: Aug 12, 2019

Email Michele  |  20-35 years of age  |  Experience level: 2-5 safaris

Best tour operator in Namibia/Botswana - excellent staff!
5/5

We worked with Cardboard Box Travel Shop to plan our self drive honeymoon trip across Namibia and Botswana.
Allison - the consultant - is best agent I have worked with! She's always clear, straight to the point and very proactive.
She and the team have supported us in every step of the journeys, particularly in critical moments when we have been asked to find a last minute accomodations due to flight delay.
We couldn't have done a better choice!

Andrea   –  
Italy IT
Visited: July 2019 Reviewed: Aug 7, 2019

Email Andrea  |  35-50 years of age  |  Experience level: 2-5 safaris

Friendly, professional, courtesy and customer care...the perfect partner for a tailor made travel!
5/5

We found Cardboard Box a very professional team that helped us to plan a perfect and great travel in Namibia. Chantelle was very friendly, helpful and give us all the informations we needed with extremely courtesy and precision. We planned a tailor made itinerary without any problems. All the lodges and hotels booked were lovely, and exatly as we expected...and sometimes beyond! Also the car rented was perfect for our itinerary. And last but not least we have saved a lot of money compared to italian agencies. So we are very pleased to recommend this agency to all the tourist interested to visit the beautiful Namibia by a self drive with the certainty of having a reliable local point of support.

Caity   –  
United States US
Visited: July 2019 Reviewed: Jul 30, 2019

Email Caity  |  20-35 years of age  |  Experience level: first safari

Seamless trip planning!
5/5

I worked with Anke at Cardboard Box to plan a self-drive trip across Namibia. She was amazing every step of the way, from providing recommendations on our route, timeline, and lodging choices, to quickly responding to my many questions despite our very different time zones. She even helped in adjusting our car rental the day before we arrived when our travel partners let us know they packed twice as much luggage as expected. In addition, the Cardboard Box website was so helpful in providing general Africa travel advice, fun tidbits about Namibia, and inspiring me to think about the next trip I want to take! And as a final touch, their offices are beautifully located in what I can only call a little oasis in Windhoek, so for our first stop after 30 hours of traveling to get to Namibia, it was a welcomed sight. I highly recommend Cardboard Box's travel services to anyone considering visiting Namibia!

Kevin Jaspan   –  
United States US
Visited: July 2019 Reviewed: Jul 30, 2019

Email Kevin Jaspan  |  65+ years of age  |  Experience level: over 5 safaris

Allison was superb. Everything she booked for us was wonderful.
5/5

Allison was extremely diligent and seems to work exceptionally long hours. Email messages arrived from her long after business hours and on weekends. She pulled some bookings out of a hat that were stunning - like a waterhole chalet at Okaukuejo that could not have been closer to the waterhole. Her recommendations were spot on. Our trip was wonderful and had no snags, thanks to her.

I would highly recommend that newcomers to Namibia (or other Southern African destinations, though I haven't tested that) let The Cardboard Box arrange your entire journey.

NancyN   –  
Canada CA
Visited: April 2019 Reviewed: Jul 24, 2019

Email NancyN  |  65+ years of age  |  Experience level: 2-5 safaris

Excellent service - knowledgeable friendly staff - all arrangements were honored as booked
5/5

In 2016 I'd used Cardboard Box which was an excellent experience, so I chose them again for my 2019 self drive journey to Botswana and Namibia.

I found their website useful which isn't always the case in Africa - they responded to my requests and queries completely and quickly.
All arrangements were carefully detailed and there were no surprises in the invoice - and payment was fast and easy on line.

The arrangements made were as expected or better than expected - there were no issues or hiccups - it was a pleasure to arrive trusting that everything would be as agreed.

I wouldn't hesitate to recommend reservations and trip planning using Cardboard Box.

Average User Rating
4.8/5
Rating Breakdown
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