Gondwana Travel Centre
- Located In:
- Size:
- 10-20 employees (Founded in 1993)
- Member Of:
- Namibia Tourism Board
- Tour Types:
- Self-drive mid-range & luxury tours
- Destinations:
- Price Range:
- $66 to $1,381 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Daniele | 20-35 years of age | Experience level: first safari
Great Experience
The service provided by The Cardboard Box is excellent.
They were able to understand my wills and needs in term of itinerary and kind of accommodation proposed.
They took care of informing me about every aspect of the travel, and the way they manage communication is great: I always received prompt answers to my many questions.
I'm totally sastified with their support.
NZ
Email Natalie Gibbons | 50-65 years of age | Experience level: 2-5 safaris
Anita was extremely efficient, thorough and professional. Excellent service .
Communication with Anita at Cardboard box was superb from start to finish. I could not fault the service in any way. She recommended and booked various different lodges, campsites and hotels that I was finding impossible to book from New Zealand and each one was fantastic. She sent out vouchers for each with a detailed description and map of where it was. Highly recommended and I will certainly be using Cardboard Box again.
Helpful, responsive and knowledgeable
I generally do all our travel bookings myself, but decided to enlist the assistance of the Cardboard Box Travel Shop as it was a complex itinerary. I found them to be really helpful and responsive. We dealt with Lilly. She made sure that she understood the route we wanted to take, and in some instances suggested great alternatives to the lodges we had identified but which were full. She was also mindful of the distance we would have to drive between destinations and ensured that this did not become too onerous.
The administration was handled efficiently and without fuss.
It made the whole trip a lot easier and did not add significant cost to the process compared to doing the bookings ourselves. Where there were differences we did some directly and that was also fine.
Email Carol | 50-65 years of age | Experience level: over 5 safaris
Once-in-a-lifetime-self drive trip to Namibia
I cannot thank Allison enough; she was SO helpful and always pleasant. All the advice really helped us to have a fantastic, once-in-a-lifetime holiday. We are a retired couple and it would have been a difficult trip without all of her suggestions and advice. Nothing was too much trouble.
No negatives at all about the arrangements. Every place was expecting us and had the correct details, car hire was in place as well. I was particularly amazed to receive the information pack at the Avis counter, the personalised map was so useful. And even a sim card for Namibia! I have posted a rave review on TripAdvisor and have told anyone who is thinking of an adventure to get in touch. Thank you!
Email Julee | 50-65 years of age | Experience level: 2-5 safaris
Excellent Cardboard Box
Lilly is outstanding. When our flight out of Johannesburg to Windhoek was cancelled she helped us determine what to do around potentially rearranging the tour schedule, with good cheer and humour. The help was invaluable. I highly recommend Cardboard Box's service - the recommended self drive schedules are excellent and their first hand knowledge of Namibia is invaluable to setup a holiday for success, certainly from the wonderful time we experienced. The car was perfect for Namibian conditions, including ensuring we had 100% cover, which we needed, after crunching the vehicle's running board on a massive boulder. Our tour (Southern Namibia) was spectacular. We were there for scenery and photography. It didn't disappoint. What a spectacular country. The food at most places we stayed was outstanding. Desert Quiver camp, in particular, is very highly recommended. Accommodations are wonderful throughout the trip. Thank you Cardboard Box for arranging our trip and helping us have a wonderful time.
Email Ted Robinson | 65+ years of age | Experience level: 2-5 safaris
Selfdrive Botswana and Namibia
I got Cardboard Box details from a Trip advisor forum in 2015 and planned a selfdrive trip from Livingstone Zambia to J'Burg via Cape Town over 36 days with the help of Norelle for the Zambian, Botwsanan and Namibian part of the trip, 22 days.
Norelle was a great help giving good advice and guidance. Sadly I had to cancel due to illness 5 days before we were due to fly out. Again Norelle was very helpful with the paper work for the insurance company.
But I got better and reinstated the plan in 2017 and we had a great time.
Cardboard Box (Norelle) did every they said on the tin. Will use again
Email Gail | 35-50 years of age | Experience level: 2-5 safaris
Epitome of excellent service - Completely recommended.
We tried to book our self drive tour independently about a year in advance. It is important to book in advance if you have particular places you want to stay - Namibia is becoming popular especially in peak season. September was an excellent month to visit. We didn't find Etosha crowded and the wildlife viewing was mind blowing. I wasn't able to get bookings confirmed independently and UK travel agents couldn't offer me what I wanted and the prices were ridiculous. So turned to CBTS and the service we received from Allison was amazing. Advice given was spot on ( as noted during actual trip), emails were prompt and professional. All bookings went ahead as planned and we were given a detailed itinerary and a great map (all you need) on arrival in Windhoek. Allison even helped us out with some shopping as we arrived on a Sunday and left early Monday am from Windhoek so the shops weren't selling alcohol. We had one problem with Avis ( def not the fault of CBTS) and I was able to ring the Travel agency to help me make sure it was sorted out. And it was sorted. We hope to return to this area and will use CBTS again. Allison is a star. We stopped in on the way back to the airport and was very impressed with the glamourous offices as well.
Email Tim Dawkins | 50-65 years of age | Experience level: over 5 safaris
Excellent customer service from first enquiry to end of trip
As a party of 6 we all had special requests for sites and areas we wanted to visit. We could not find an advertised trip that covered everything we wanted to do. A quick email to the Cardboard Box shop and Alison came back with an itinerary that worked for everyone. From the first correspondence everything was well organised. we had no experience of Namibia and Botswana but the selection of accommodation and trips worked perfectly for all of us. Every communication and question we had was promptly answered by Alison, the travel pack left for us at our first nights accommodation was very useful, this contained a copy of all our bookings, some specialist information on driving, safety etc.. There was also a detailed map with the accommodation, petrol stations and banks highlighted to help us on our trip. I don't think we could have put this trip together ourselves as the vast experience they have on all the accommodation ensured we had a comfortable stay wherever we were.
FR
Email FabienG | 35-50 years of age | Experience level: first safari
Professional Team
I booked 5 campsite with Tammy of Cardboard Box Travel Shop and we had a perfect customer service before and during our stay in Namibia.
Available by SMS and Email, Tammy gave us reliable information and fast answers.
Thank you !
BE
Email Martina | 50-65 years of age | Experience level: 2-5 safaris
Top service - efficient, reliable, professional and friendly
We just came home from a 3 weeks’ trip to Namibia. We went to the Naukluft Parc (Olive trail, Namib dunes), Walvis Bay (Pelican Point), Swakopmund, Spitzkoppe, Opuwo, Epupa Falls, Van Zyl’s pass, Marienfluss, Etosha and Erongo. We travelled on our own with 5 family members (2 adults, 3 “kids” of 20, 18 and 15 years) and two 4x4 cars (as recommended by our travel agent for security reasons when you go to the Van Zyl’s pass and Kaokoveld). We slept in lodges, tents and in our car roof-tents.
It was an unforgettable trip : a real adventure where everything went well – no single problem, a lot of excitement !! No flat tyres although roads were frequently rough. All bookings had been done as announced, food and accommodation were very good. The fact that our trip, which we set up on purpose as an “adventure”, was such a positive experience is greatly thanks to Rachael from Cardboard Box Travel Shop who gave us invaluable advice about accommodation, places to see and to avoid, difficult roads, things to take with us…. As regular travellers, we never received such a personalised and attentive service as we experienced with her. We recommend everybody intending to visit Namibia to contact Cardboard Box Travel Shop (ask for Rachael !!). They will provide you with a tailored and friendly service, organising you a unique experience.