Hamadi Ningaa - Founder, Face of Africa Adventures
Face of Africa Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,700 per person per day (USD, excl. int'l flights)
Reviews
US
Email Donna | 50-65 years of age | Experience level: first safari
Did not deliver on what we agreed
In terms of value for money this was a big mistake. Driver's attitude was unpleasant for most of the trip. An unsatisfying trip overall. Considering this was my bucket list trip you can imagine how disappointed I am.
AE
Email Ben | 50-65 years of age | Experience level: first safari
SCAM WARNING - They will not return any deposit!
SCAM WARNING - They will not return any deposit!
I always hesitate writing bad reviews, but this one is worth over $2000.
We scheduled a trip with them for the end of June 2020 and paid 40% deposit. Due to current situations involving travel and mandated quarantine on both ends of the trip, we cannot go.
Faces of Africa Adventures says they will not return our deposit.
This would be understandable if they:
a) had a written policy about deposits (which they don't), or,
b) would provide any written verification of any deposits they had made on our behalf (they have none), or,
c) any services had already been rendered (they haven't).
They don't dispute any of the above.
They have switched excuses from they have already paid deposits (they can't provide any proof) to their office is being closed (yet, they continue to accept reservations and money from people).
We have contacted the Tanzania Tourist Board, the Ministry of Natural Resources and Tourism, and the Tanzania National Parks to help remedy the situation.
Please be very, very careful with this company and get everything in writing. Do not give them any money unless you have solid guarantees that you can back up.
Reply from Face of Africa Adventures
Posted on May 12, 2020Hello,
It was a great pleasure for you to request and book the safari with us for June 2020. Unfortunately, due to the ongoing pandemic in the world, you will not be able to travel again and have contacted us to claim for your refund.
First of all, we are sorry for all the inconveniences, the second thing is; WE ARE NOT SCAM the problem is you did not understand us. In reference to our past emails, Our reply was that; the occurrence COVID-19 is neither our fault nor yours and so this pandemic is affecting us both. Since your booking was done since last year and you had made the 40% deposit, we went ahead and did payments for your services to prepare for your arrival of which such payments are non-refundable by our partners, instead, we can have credit note to use for future service which is same as postponed one. Having said so we gave you options to either postponing your trip to any other time of the year or next once all this is over and you will be able to travel again. But if you have entirely decided not travel to Tanzania within this year or the next year and beyond, we asked you to be patient and wait till June once our executive management which is also responsible for serious financial matters is back to the office so that you can proceed discussing further regarding the refund. There is nowhere in our email conversation that exactly says we shall not return your deposit.
We hope your understand the situation corona-virus.
Thank you!