Reviews

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Yilan   –  
China CN
Visited: June 2024 Reviewed: Jun 21, 2024

Email Yilan  |  35-50 years of age  |  Experience level: first safari

This is an efficient communication, professional service team
5/5

This is an efficient communication, professional service team, charges less than other companies, but provides first-class service.
My guide named Joseph, Hello, He is very professional and reliable. He can always find wild animals for me to watch up close. And driving technology first-class, warm and patient, thank him for his intimate service and help.

Graham   –  
United Kingdom UK
Visited: June 2024 Reviewed: Jun 21, 2024

Email Graham  |  50-65 years of age  |  Experience level: first safari

John is 5 star guide that made this tour memorable.
5/5

We booked for a 3 day, 2 night mid-budget Maasai Mara safari tour as a party of two; a British foreigner and a Kenyan national. We found Jocky Tours (JT) after comparing various operators online and closely reading reviews where JT appeared as one of the highest and most rated operators in Nairobi. They did not disappoint.

Our tour guide was John who was charming and knowledgeable from the moment we left Nairobi until we returned. He was a safe driver throughout, always making good progress without ever risking passenger safety.

John clearly knew the Maasai Mara reserve like the back of his hand and quite what magic he used to locate the wildlife was beyond us. His masterful skills meant that during the two days of safari we saw, lions, a leopard, cheetahs, elephants, hippos, wildebeest, crocodiles, buffalo, topis, lilac-breasted rollers, numerous species of antelope, zebras, giraffes, hyenas, warthogs, ostrich, so many species of bird and much more. The only thing we didn’t get a sighting of was David Attenborough :))

Not only did John locate the wildlife with what seemed like supernatural ease, we were nearly always the first to encounter them before other vehicles arrived. John always ensured that we had a prime viewing positions for great photo opportunities. Instagram thanks him :)

John was good company throughout the trip and ensured that all passengers had an excellent safari experience.

Thank you John!

We stayed for two nights at the Jambo Mara Safari Lodge. Our room was modern, clean and spacious with a balcony looking out to the Mara. It was quite cold in the room, early morning and late evening. The food was average and felt out of step with the overall quality of the hotel. An improvement here would be welcome.

Communication with Jocky Tours prior to booking was generally good although became slightly fractious when we asked for clarification over the tour itinerary whilst we were attempting to compare offers from competing operators of which there are many. On reflection, I think this may have been a misunderstanding and was quickly forgotten.

Overall, this was a 5 star tour experience and we would book with Jocky Tours again.

Jenna   –  
United States US
Visited: June 2024 Reviewed: Jun 22, 2024

Email Jenna  |  20-35 years of age  |  Experience level: first safari

Great tour!
5/5

The tour was amazing! Jeff was great and did an excellent job of finding all of the animals in the parks and he was so knowledgeable on all of the animals and the birds. We enjoyed every bit of this tour including the lodging and overall it was a great experience.

He   –  
France FR
Visited: August 2024 Reviewed: Aug 13, 2024

Email He  |  20-35 years of age  |  Experience level: first safari

Excellent exprience
5/5

Lawrence is an excellent guide. Every game drive, we got the best view! We saw the big five! Lawrence explained to us the knowledge about all the animals we saw. We really enjoy this tour. Highly recommended!

JF   –  
Ireland IE
Visited: September 2024 Reviewed: Sep 12, 2024

Email JF  |  20-35 years of age  |  Experience level: first safari

Easy, stress free
5/5

The tour was stress free, the tour guide Jimmy got us so close to the animals and the lion was right outside the window, he made sure we found all the animals we were looking to see.

Just to note - there was an extra fee for cycling at hells gate, but my itinerary didnt mention this and it sounded like it was included in my trip.

Candice   –  
Canada CA
Visited: September 2024 Reviewed: Sep 17, 2024

Email Candice  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Candice and not that of SafariBookings.
Budget customer service is what you should expect
1/5

Day 1 of the 7 day Safari with Jockey Tours my husband and I were picked up from our hotel on time where we were then taken to the head office which is downtown Nairobi, very busy and no parking. My husband told the driver (Peter) that I had medical issues with my back and then he was then pushed off to pay the remainder of the safari, leaving me at the 4x4 with our luggage. I was immediately told that one of my suitcases would not be accommodated and needed to be left behind. I was then forced to make fast decisions on my luggage and had no room for my special order pillow and my TENS machine (all needed for my medical conditions) settling on my much smaller heating pad and blister packs of medications that I absolutely needed for my back/neck issues. We then head out with Peter and the 7 others ( although all Jockey Tours advertising we read for the 7 day tour said MAXiMUM 6 ppl on tour) maybe if it was only 6 I could of brought all my needed medical equipment……..
Peter and the 7 tourists continue onto the roughest road I have ever been on while driven in a 30plus year old 4x4 Land Cruiser that the seat my husband and I sat in had metal springs which was felt through the worn out padding, my lap belt buckle would only 1-10 times properly latch and the truck had no shocks anywhere on the vehicle as we witnessed the driver on 3 occasions pull over in an attempt to fix the back shocks that completely broke and were dragging. We then proceeded to the night safari at Masai Mara park were during the drive thru the park, Peter who was told about my medical issues managed to hit a bump so hard that it bounced me out of my seat to the floor of the truck where I hit my left hip. Finally making our way to the tent camp, we noticed Peter to be constantly on his cellphone talking to various callers like mama and luv as I was sitting directly behind him and could see which were work and others that clearly weren’t. I only bring this up because on the drive back to the camp he almost had a head on collision with a motorcyclist, narrowly missing a fatal collision and this was the first day. Day 2 I had to miss the village walk to rest my bruised hip and sore back, I could go on about numerous other things but I want to focus on the main issues. It only got worse from here and we left the safari on the morning of day 3 after another hideous road was taken as a “short cut “ as Peter described to us because the tarmac was too long to take. This was only revealed after yet again he was reminded of my back issues and that we were done. He tried at first to say the roads to Amboseli were bad but then when he realized we were serious about leaving the tour he then tried to convince us that the roads would be that bad. Fool me once and I was in so much pain that we knew I was done. After staying in bed from the time we were dropped at 1100 until the next morning at 0630 and still unable to walk without bawling, my husband was told we would have to pay $85 USD to take us back to Nairobi to pick up our suitcase then go to a hotel that we also had to pay out of pocket since all the office offered us was a “sorry”. When we got to the hotel we went to pay with a $50 that Peter had given us that morning for a park fee he supposedly had issues getting into and my husband being nice volunteered to put on his credit card and then given cash from Peter instead. The driver (Daniel) hired by Peter and supposedly associated with Jockey Tours said he would not take that specific and only $50USD we had as he didn’t think the bank would take it…. Like I said just bad customer service on every level.

Simon   –  
France FR
Visited: October 2024 Reviewed: Oct 12, 2024

Email Simon  |  20-35 years of age  |  Experience level: first safari

Very good
5/5

Good tour with Steve, our driver. We have done the 7 days tour in Masai up to Emboseli. Good organisation, without bad surprise. Top hotel, especially in Emboseli park, with very good tents and a view on the Kilimandjaro.
It is what you expect when you want to do a safari : seeing nice landscapes and lots of animals. Big five completed.

Hellen   –  
Kenya KE
Visited: October 2024 Reviewed: Oct 13, 2024

Email Hellen  |  20-35 years of age  |  Experience level: first safari

Sadaam is marvelous, kudos to him.
5/5

I have no words to describe how I enjoyed my safari to Masai mara especially our tour guide Sadaam was amazing. I will book my safari again with Nicky. Sadaam needs to be promoted now.

Laura and Martin   –  
Spain ES
Visited: October 2024 Reviewed: Oct 20, 2024

Email Laura and Martin  |  20-35 years of age  |  Experience level: 2-5 safaris

The tour operator provided an unforgettable experience, with exceptional service and a knowledgeable
5/5

Fidel has been an outstanding driver for our safari. Not only is he kind, polite, and fun, but he's also highly organized and incredibly knowledgeable about the wildlife.

- We saw all the animals in Masai Mara except for rhinos, which are quite rare. Fidel brought us so close to lions and cheetahs, and even a leopard and her cub, which we saw from less than one meter away. His deep understanding of animal behavior allowed us to witness incredible moments, like a leopard and her cub crossing right in front of us—a truly life-changing experience.

- He also prepared a wonderful picnic for us, making sure we had everything we needed and more at all time. Truly a 5-star experience.

This was my second time in a Masai Mara safari and having such a passionate and thoughtful driver made all the difference.

Thanks, Fidel for this great experience, we’re extremely grateful - we’ll recommend you to all our friends!

Johanna   –  
United Kingdom UK
Visited: October 2024 Reviewed: Oct 21, 2024

Email Johanna  |  20-35 years of age  |  Experience level: 2-5 safaris

Fantastic!! Our guide Fidel made the trip simply great!
5/5

We did a 3 day masai mara tour with budget tented camp. Super smooth pickup from Nairobi, fantastic food and great to share the jeep with others. Our safari was simply amazing thanks to Fidel our guide who was super lovely and knowledgeable. We saw so many animals and had lovely lunch on savanah. Thank you!

Average User Rating
4.9/5
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