Msafiri Travels

not living upto the promise

we booked selous game reserve 3 days tour with them .. 7 adults 4 kids ..
first thing .. leina was very quick to respond to any queiries .. she collected the payments from me from my place and was swift with responses ..
but from the start of safari the service looked glitched.. first day one vehicle arrived and we had to wait one hour for the second vehicle
after reaching the camp we had booked 3 rooms 3rd tent wasnt ready even after 3 hours of arriving and when the tent was given it was clearly a makeshift arrangement as the camp looked overbooked.. a tent of 2 was turned into tent of 4 with extra beds cramped in it with no mosquito nets.. they gave us a better tent next day but out of 2 nights one night was wasted and our mood spoiled
on 3rd morning we didnt want a walking safari instead an extra game drive but drivers werent informed about it so we had to inform drivers on our own and then they rechecked with the company.. it was all messy
on whole 3 days or even after the safari the tour operator didnt call even once to ask how were we doing or were the arrangements fine..
on last day she called me and asked for an extra 40 usd .. she said my wife ( who is tanzanian) didnt present her ppt on the park gate so she had to pay her full fees .. i told her nobody asked me for any documents and my wife was carrying her passport with her all the time .. if asked to present the passports it was on hand .. it was a communication mistake between them and the drivers which she was trying to put on me and extract money ..
last day the drivers were told not to give us lunch .. i said the lunch is included in package .. so the drivers arranged a lunch in completely horrible place where none of us could manage to eat.. we had carried foodstuffs with us that came handy
so with msafiri travels the experience was horrible.. i wouldnt advise anyone to go with them .. i have been on safari before and some people provide much better service
on the positive side Butembo selous camp was very cosy .. it gives u a great feel of jungle .. and the walk from restaurant to tents is like walking in real jungle .. ameneties are nice .. tents are good .. exceptionally clean hygenic and in great shape .. its real luxurious..though in summers a fan would be handy in tents as it gets very hot during summers..
the staff was super polite and saw to every demands of us..
food was average .. but in a camp which has only 7 tents u cant expect a buffet .. they had limited menu in dinners but it was fine ..
the drivers peter and ramdani were fabulous .. specially peter was so fearless .. they werent at all tired of driving whole day to try and spot animals .. they really went out of the way and made this trip memorable .. were also very polite and friendly
over all we had great time due to the camp and drivers .. hence 2 stars to msafiri for providing us this camp and drivers .. or else there isnt much about msafiri to recommend