Reviews
NL
Email Veendort | 50-65 years of age | Experience level: 2-5 safaris
A memorable Safari
My wife and I booked the 3-day Panorama Safari which included Tsavo East and West. Steve delivered exactly what we wanted at the price agreed upon and we had a great Safari experience. We particularly enjoyed the small intimate lodges that Paul arranged for us. Particularly memorable was the Rhino Valley Lodge in Tsavo West. This lodge has great rooms, views of the water hole and the food was excellent. The staff were also very friendly. These lodges were much superior to the large impersonal ones we stayed in during our Tanzania Safari. Our driver and guide Peter Kimani was also excellent. We saw lot of animals in both parks although Tsavo east was probably a bit better. We unfortunately did not see any Rhinos but that did not detract from the overall experience.
In the future we are going to arrange a safari to Maasai Mara and when that time comes I will be contacting Steve to handle the arrangements.
Email Lucy | 35-50 years of age | Experience level: 2-5 safaris
Good experience after initial mishap
Day 3 and day 4: We had a good experience at the Mara, our driver Peter Kimani is knowledgeable and made sure we saw everything there was to see.
We received and accepted an apology and awesome complimentary dinner at the Carnivore restaurant, from our booking agent.
My husband and I in the end, are pleased with our overall experience and will consider using Palbina for future travel.
Thanks.
Lucy.
Email Lucy | 35-50 years of age | Experience level: 2-5 safaris
Park fees nightmare.
Day 1: My husband and I fully paid for a 4 night 5 day safari to Amboseli, Lake Nakuru and Mara.
The park fees was included in the package, but when we arrived at Amboseli our first stop, we were notified that our park fees had not been paid. We therefore had to wait for 30 plus minutes in the heat, while our driver tried to sort out the problem. After multiple unsuccessful attempts to contact out booking agent Peter Ndambuki, we were notified that we had to pay an additional park fees so as to be let into the park!!
Day 2: We were instructed to go by the office enroute to lake Nakuru, to pick up a refund for the park fees we paid on day 1, and additional park fees for Lake Nakuru and Mara trips, this added another one hour plus to our 5 hour plus drive. When we arrived at the office, the money was not ready for pick up and we had to wait for another 30 minutes for the money, despite the fact that the booking agent is the one who scheduled the pick up!! Needless to say, we arrived in Nakuru hungry and tired and only managed to have a very short game drive.
We are waiting to see whether we have a better experience for the next two days, but we don't intend to ever, ever use or recommend this company.