The review below is the personal opinion of Lucy and not that of SafariBookings.
Park fees nightmare.
Day 1: My husband and I fully paid for a 4 night 5 day safari to Amboseli, Lake Nakuru and Mara.
The park fees was included in the package, but when we arrived at Amboseli our first stop, we were notified that our park fees had not been paid. We therefore had to wait for 30 plus minutes in the heat, while our driver tried to sort out the problem. After multiple unsuccessful attempts to contact out booking agent Peter Ndambuki, we were notified that we had to pay an additional park fees so as to be let into the park!!
Day 2: We were instructed to go by the office enroute to lake Nakuru, to pick up a refund for the park fees we paid on day 1, and additional park fees for Lake Nakuru and Mara trips, this added another one hour plus to our 5 hour plus drive. When we arrived at the office, the money was not ready for pick up and we had to wait for another 30 minutes for the money, despite the fact that the booking agent is the one who scheduled the pick up!! Needless to say, we arrived in Nakuru hungry and tired and only managed to have a very short game drive.
We are waiting to see whether we have a better experience for the next two days, but we don't intend to ever, ever use or recommend this company.
