Safari.com
- Office In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $69 to $1,098 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
i had no experience because i had to cancel and couldnt go
i phoned one of the operators and tell her i have to cancell due to circumstances and she said to me that they cant refund me but what i can do is making another booking within one year and i must try to book outside school holidays. When i tried to make another booking they said that i didnt make a booking within a certain time and now i have lost my money. i talked to Pascal and he said he will come back to me but nothing happened , the lady said that i have one year to make another booking and not within a certain time. thanks for all the effort
Reply from Safari.com
Posted on Dec 8, 2015Dear Gerhard,
I'm so sorry to hear about your frustration around your booking.
As per your telephone discussion this morning with our agent Pascal, we will be making a full refund immediately.
The error slipped in as we received no alternative dates to make the follow-up booking and therefore entered into the no refund/cancellation period.
But it could have been avoided had we made a greater effort in pursuing you for the information.
My humblest apologies and I hope this gesture restore your trust in us.
Looking forward to helping you make any future experience a joy.
Kind regards,
Riaan Aggenbag
Head of Sales & Marketing.
Tedious, since I continuously needed to follow up on my queries and bookings!
The tour that I had in mind, was booked as per request, except for one stay at Skukuza. The hosts that are present on the live chat need to make more effort to provide guidance and really find out what it is the customer wants on their trip. Overall, we were very happy with the suggestions and our bookings...however, there were one or two camps that didn't provide us with what we wanted. (Self-catering) wise...this is not a train smash, but it could have been avoided.
Reply from Safari.com
Posted on May 9, 2016Hi Joey
We are glad to hear you were happy with the suggestions. Feedback is what helps everyone improve and if you mail your consultants about exactly what was lacking at the self-catering camps we will pass the feedback along.
Thank you
US
Email Cecilie | 20-35 years of age | Experience level: first safari
Great lodging, good food, long van ride to actual lodge
Safari Bookings was very accommodating and worked around our schedule to provide the best safari experience in our time constraints. We had some issues with communication as we were unaware of the time it was recommended to land in Johannesbrg and we ended up having to cut the safari a day short because of it. There was a 6-7 hour drive from Jburg to the Reserve which we were also unaware of until we got in the van to make the trip at 7am. We would definitely do this again but I recommend flying into an airport closer to Kruger if you want to avoid two whole days of driving in the car to and from the reserve. The safari and Game Drives were amazing! We didn't see the leopard but the open air vehicles and guides were fantastic! The food at Thorn was delicious.
US
Email Debby | 50-65 years of age | Experience level: first safari
Fun Safari
Bjorn was very helpful with making our arrangements especially since we were on a tight schedule. There was a little miss communication about where they were supposed to pick us up, but it worked out after we called them. The 5-6 hr drive from JNB to Tremisana Lodge was very long in a crowded van. It was exciting to see all the animals on the night and morning game drives. We saw 4 of the Big five. The leopard escaped us. The accommodations were adequate and the food was ok. The staff was great! Overall, we really enjoyed our safari.
Email Miika | 20-35 years of age | Experience level: first safari
3 day classic safari - perfection
When we booked our flights to visit our friends in the greater Jo'burg area we were suggested to go on a safari while in S.A. We did a bit of searching around and asked for a few quotes, one of them from KrugerPark.com. While some of the other providers returned us impersonal emails, Andy from KrugerPark.com actually personally called me and asked for our expectations and wishes. He then sent a very competitive quote by email and followed up to see if all the details were correct for us etc. We decided to bite the bullet and I'm glad we did!
For the safari (organised by Outlook Safaris) we were picked up from our hotel by super friendly drivers and driven to Skukuza. On the way we already saw zebras, kudus, rhinos and giraffes (at a petrol station!). We were looked after extremely well throughout the visit and given very friendly advice and schedule by the team. The bungalow we stayed in was clean and did the job well - not that we spent more time there than for sleeping; busy schedule. As an aside, the restaurant and shop on site are very reasonably priced considering they're the only places you can buy anything in a 100 mile radius; no need to pack emergency rations.
As for the game drives, we had several drivers and types of trips during which we spotted so many animals and sights I lost count. Of the big five we only missed a leopard (by a few minutes, several times) but did see an impala in a tree, ripped into two parts by a leopard. My daughter was very impressed! She was also impressed by the lions, giraffes, mongooses, warthogs, hippos, rhinos, crocodiles, elephants and all the other wonderful animals.
Considering that we had no expectations beforehand we were super impressed and a bit disappointed we only packed our smartphone cameras with us. Good thing then that FJ (one of the guides) is a professional photographer and took amazing photos with his super camera - and all the photos can be seen on the Outlook Safaris' FB page.
All in all I would very, very warmly recommend booking a safari with KrugerPark.com.
PT
Email Pedro | 20-35 years of age | Experience level: first safari
Real safari experience!
Always remember the perfect amount of days to visit Kruger is n+1!
You can't get enough of the wildlife, landscape and peace of mind
AR
Email Monica Janicek | 50-65 years of age | Experience level: 2-5 safaris
good experience
it was a very nice and good experience, we would like to thank Pascal a lot in the communications and service.
At the Skukuza rest camp, Debbie was the best hostess, and FJ and Mathew were great at the games drive
US
Email Rebecca Shedd | 50-65 years of age | Experience level: first safari
Everything but a Unicordn
We stayed at Jock Safari Lodge for our trip to Kruger National Park and that decision made all of the difference. The facilities were wonderful, the staff was outstanding, and our ranger (Jacob) was so amazing that we jokingly asked if he would be showing us a unicorn - since he'd already shown us the Big Five, the Ugly Five plus many other things everyday that we were there it made sense to think he could find a mythical animal too.
The days involve a 5am wake-up call, 5:30am coffee, and out on a drive in the dark to look for absolutely amazing animals. Then breakfast - lunch - tea and an evening drive before dinner. Read the reviews that talk about chilly mornings and evenings and plan accordingly based on time of year.
Our 4 day/3 night stay was just about right. The size of the lodge (12 luxury huts) limits what you can do between drives. The rangers do a great job of communicating where the animals are so no two days were alike.
We worked through a broker for Kruger accommodations and he was thrilled that this property was available for us - we were thrilled as well
Email Queenslanders | 50-65 years of age | Experience level: over 5 safaris
Helpful and cheery, variable in communications
We did self cater, self drive to Kruger.
Service was helpful and upbeat. Booking consultant was very enthusiastic and friendly. Information regarding the cost conservation fees for foreigners could have been more specific. Generally, given we had an unfortunate cancellation the outcome has been favourable and Kruger.com assisted in the credit.
We enjoyed our Kruger visit.
CA
Email paula da silva | 65+ years of age | Experience level: over 5 safaris
fantastic experience. excellent service.
Excellent. Fast. Professional.
Thank you.
See you in July 2018