Safari.com
- Office In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $69 to $1,098 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
PT
Email Manuel | 50-65 years of age | Experience level: over 5 safaris
I went a lot of to Kruger (more than 30 times...); it was the 3th time that I have problems with c.c
Your safety is our priority. As an accredited member of South Africa's
most well-known tourism authorities, Cape Town Tourism and the Southern
Africa Tourism Services Association, we uphold strict policies and
adhere to stringent regulations. We use state of the art encryption and
never store your credit card details. We are also the first South African
travel company to use 3-D Secure (3DS) credit card security.
It,s not true!!!
My credit card was used for somebody during my stay with you, and they "stall" my money from my account...
Reply from Safari.com
Posted on May 9, 2016Hi Manuel.
We hear your frustration.
Credit card fraud, especially skimming, is a global problem and we do everything in our power to prevent it from occurring.
As a travel company, we process a high volume of credit cards, therefore, we use 256 bit encrypted SSL and 3DS, for supporting banks, and do not store any of the card details.
If we can assist with a formal investigation please contact your consultant and we will be more than willing to assist.
Our sincerest apologies for the inconvenience.
Tedious, since I continuously needed to follow up on my queries and bookings!
The tour that I had in mind, was booked as per request, except for one stay at Skukuza. The hosts that are present on the live chat need to make more effort to provide guidance and really find out what it is the customer wants on their trip. Overall, we were very happy with the suggestions and our bookings...however, there were one or two camps that didn't provide us with what we wanted. (Self-catering) wise...this is not a train smash, but it could have been avoided.
Reply from Safari.com
Posted on May 9, 2016Hi Joey
We are glad to hear you were happy with the suggestions. Feedback is what helps everyone improve and if you mail your consultants about exactly what was lacking at the self-catering camps we will pass the feedback along.
Thank you
Email Blits du Plessis | 50-65 years of age | Experience level: first safari
Booking made in name of agent, not us,thus creating stress when we could not access park
Safari tour ok, other time spent great! Booking was made under agent's name, and not our name. We therefor struggled to convince gate personnel that we did book, as they could not find our names.
Email Sue Giessen | 65+ years of age | Experience level: over 5 safaris
Extremely friendly and helpful
We had a wonderful family Safari- super lodge, friendly Staff, super game ranger.
Was a slight hiccup re amount of accommodation.
Email Pete | 65+ years of age | Experience level: over 5 safaris
Efficient and persistent. They got me a booking at a difficult time.
The roads are a vast improvement. Reception was friendly and helpful. Chalet neat and tidy.Viewing very good
and rewarding. Only negative - people not obeying the rules. Good to see security improved at the entrance gate.
Email Robyn | 35-50 years of age | Experience level: 2-5 safaris
Prompt, friendly and professional communication from and with Mandy Pienaar.
Amazing being in Imfolozi Hluhluwe game reserves. Lots of animal sightings. Mpila camp staff were friendly, accommodation was clean and neat and adequate but mosquito meshes all badly damaged, cracks in the walls of our chalet, doors don't close properly due to having expanded. No keys for chalets, only latches on doors. Great braai and verandah. Great views. Very sad that there were no game drives offered by the camp. The staff at reception gave me differing stories - there were no vehicles and or there was nobody to drive the vehicles...
Email Parvaiz | 50-65 years of age | Experience level: first safari
Kapama game reserve
We stayed at the kapama South camp. Truly 5 star treatment, we got picked up from the airport as promised. Our bedroom was exactly as had been promised. We managed 4 game drives in the 2 days we were in the lodge. Well fed throughout the day, staff were very attentive, nothing was too much trouble. Thoroughly recommend it to others
Email Judith | 50-65 years of age | Experience level: first safari
A personal and responsiv experience even with a phone call to England
The safari lived up to expectations although more background literature would have been helpful on locations of the lodges and comparisons between the facilities at each. The guide was very friendly and passionate about everything!
AR
Email Mariana | 50-65 years of age | Experience level: first safari
Amusing experience
We liked the trip. It was a good and different experience. But we needed vacations after that "Vacations". Perhaps we did a lot in few days so it was a little wearisome ...
All the guides, drivers, chefs, waitresses were very kind.
Email Queenslanders | 50-65 years of age | Experience level: over 5 safaris
Helpful and cheery, variable in communications
We did self cater, self drive to Kruger.
Service was helpful and upbeat. Booking consultant was very enthusiastic and friendly. Information regarding the cost conservation fees for foreigners could have been more specific. Generally, given we had an unfortunate cancellation the outcome has been favourable and Kruger.com assisted in the credit.
We enjoyed our Kruger visit.