Safari.com
- Located In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $67 to $1,064 per person per day (USD, excl. int'l flights)
Reviews
i had no experience because i had to cancel and couldnt go
i phoned one of the operators and tell her i have to cancell due to circumstances and she said to me that they cant refund me but what i can do is making another booking within one year and i must try to book outside school holidays. When i tried to make another booking they said that i didnt make a booking within a certain time and now i have lost my money. i talked to Pascal and he said he will come back to me but nothing happened , the lady said that i have one year to make another booking and not within a certain time. thanks for all the effort
Reply from Safari.com
Posted on Dec 8, 2015Dear Gerhard,
I'm so sorry to hear about your frustration around your booking.
As per your telephone discussion this morning with our agent Pascal, we will be making a full refund immediately.
The error slipped in as we received no alternative dates to make the follow-up booking and therefore entered into the no refund/cancellation period.
But it could have been avoided had we made a greater effort in pursuing you for the information.
My humblest apologies and I hope this gesture restore your trust in us.
Looking forward to helping you make any future experience a joy.
Kind regards,
Riaan Aggenbag
Head of Sales & Marketing.
Email Pauline | 50-65 years of age | Experience level: 2-5 safaris
Arrangements for travel/transfers were very poor and (in retrospect) ridiculously expensive .
Advice provided by travel agent, Adelle, regarding travel/transfers was exceptionally poor in terms of logistics and cost. She was not worthy of our trust. We had already chosen Londolozi as our safari destination and found our experience there, and indeed for the remainder of our trip to South Africa, to be very positive. We will return to the southern coast of South Africa and Londolozi for further golfing/safari experiences but definitely will not use the same South African travel agent .
Reply from Safari.com
Posted on May 9, 2016We are sad to hear that. We hope the R8500 refund for transfers finds you well.
All the best
NL
Email Linda | 20-35 years of age | Experience level: 2-5 safaris
Not satisfied
Please do not book at Krugerpark.com. We had booked the 3-days Safari. After several email contact we succeed to let them know we will drive by ourself inside the gate to the camp. That was no problem they said. Arriving at the gate we had to pay to enter the gate again (R560) The gate fee was in the package we booked, so we already paid for it. Arriving at the camp, nobody knows about us. There was no reservation. Tried to chat with Krugerpark.com, nobody responded. Then we call them, I couldn't understand a word they where saying because of the bad connection. They called me back and gave a reservation number. (The calles costed me R300) Back to the reception, nothing to find again even with the reservation number. Asked the reception if they can contact Krugerpark.com for us. Finally the found something. Krugerpark.com called the driver and he picked us up finally, already to late for our first game drive. Back in Holland again I started contact Krugerpark.com to get our money back for the gate fee and my telephone costs. Pff not funny anymore, I think I had to explain 10x what happened to the same lady. 3 months later (february), sending several reminder emails I finally got an email that they will refund my money. No it is june and I still haven't received any money.
Reply from Safari.com
Posted on Jun 10, 2016My sincerest apologies! Your travel consultant no longer works with us and your refund got lost in the process. We are processing your refund and some. Again my sincerest apologies
CA
Email daniel | 50-65 years of age | Experience level: over 5 safaris
Awful experience - will never use this company again
After arriving from a fabulous trip in Masai in Kenya which was exemplorary - Kruger experience in terms of accomodation and service whilst trying to resolve the situation was disappointing to say the least. We had spent almost 10k CAD for 6 people and after seeing where we were accomodated (between a caravan park and gas station) and that we would be required to spend most of our family time in this dump (between 2 drives - we decided to leave after 10 minutes of arriving. Our kids would not even sleep on the beds provide in teh chalets (size of a washroom) and washrooms and shower were pathetic (unlike pictures sent to us).
People i dealt with were Bjorn Van Huyssteen and Alexis Boshoff amongst many others...
What a wate of 100 000 ZAR
Spent 2 days driving back to JHB as we could not get a return flight and miscommunication wth tour operator. Alos promised a refund which unsurprisingly we were later informed after numerous call - that they will not refund a cent.
Emabarrassed as a South African who previously spoke highly of SA and services offered here. Never again will i use this company or anyone assocaited with them. Especially as they did not even have an idea of whwre we were staying or never visisted thsi place.
Was also advised that ony after payment was made that airport taxes will be an additional 17% of total package already paid...
BTW - 3 star meal and wine - meant shhopping at local store and cooking in a common kitchen and then carrying your own chairs to "dining area" about 400m away..
Email Nicole | 35-50 years of age | Experience level: over 5 safaris
Absolutely disgusting service
Travel to the Kruger park at least twice a year but this was the first time booking through safari. Com.Arrived on holiday with a double booking people and after verbal promises from safari. Com nothing was resolved. Absolutely disgusting service