Rose the consultant.
Safari Line Defender
- Located In:
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
Reviews
Amazing!
I loved the trip, communication was timely and everything happened as planned and promised.
Email Pauline | 35-50 years of age | Experience level: over 5 safaris
Great trip and friendly operator
Rose is an excellent person, very understanding and patience. She gave the best according to my specifications, great hotel choice with great food and best service. The game drive to Amboseli was perfect.
Email Simon | 20-35 years of age | Experience level: 2-5 safaris
Excellent service
The Safariline team did a great job. They frequently checked up on us and made sure our needs were catered for, they were also very quick to address any of our concerns. I am definitely booking another trip with them.
NL
Email Jasper | 20-35 years of age | Experience level: 2-5 safaris
Great communication and super friendly people
Our experience has been great, unfortunately my grandfather passed away 1,5 days! before our holiday started! Without hesitation Rose offered us to change our travel dates with no extra charge or proof. The people at Safariline Defender are also extremely friendly so you won't go wrong with them.
Our driver Geoffrey was very patient and knowledgeable, knew every bird, animal or plant by heart and had passion finding the animals and getting us in the right spot to view them!
Email Rob Young | 50-65 years of age | Experience level: 2-5 safaris
Basic but great!
The communication with Rose our contact was very efficient, everything ran very smoothly, for the price the tour was amazing and the wildlife viewing was incredible. If your priority is to see amazing wildlife at a reasonable price, this tour is definitely for you. Our tour took in the Maasai Mara, Lake Nakuru and Amboseli over 6 days. I have traveled all over the world viewing wildlife and this was definitely one of my all time best experiences. Accommodation, food and transport were highly functional, but I do not go wildlife viewing to be pampered I wish to feel the experience in the flesh not from inside some luxury cocoon. Our guide James made great efforts to ensure we saw all the amazing wildlife that Kenya has to offer and overall I was very happy with the experience. After the 6 day safari, Rose organised a 2 day trip for me to Mount Kenya, which was also incredible, got to see a genet but you do not a reasonable level of fitness for this trip. My guide on this trip was Jimmy and I had a great two days discussing life in Kenya with him as we climbed the mountain, admired the scenery and observed the wildlife.
Email Marina | 20-35 years of age | Experience level: first safari
Great budget company!
The experience of doing a safari in Kenya was incredible! I did a five nights safari: 2 in Masai Mara, 1 in Lake Nakuru, and 2 in Amboseli.
Rose is very nice and answered all our questions. I just think that the communication could be better, specially right before and on the first day of the trip. I was a bit lost.
Our guide/driver, James, is very experienced. He knows where to spot the animals. We saw the big 5 in one day!
Really loved the experience!
NG
Email Ope | 20-35 years of age | Experience level: first safari
It was Wow experience. I will recommend them to anyone any time anyday
yes it was. They are really nice and have good customer service
Email Tony | 50-65 years of age | Experience level: first safari
Great 7-day safari
I did a 7-day tour with Safari Line Defender covering Maasai Mara, Lake Nakuru, Lake Naivasha, and Amboseli National Park. It was a fantastic and positive experience. Rose was quite helpful as soon as I booked, constantly keeping me informed and asking how she could help. She even got me a discounted hotel booking and arranged all the airport taxis. The safari itself was busy and well planned. We had a very good guide, Patrick "Papa". He was knowledgeable, warm and very patient. All the arrangements worked well. The main issues in my safari were the state of the roads leading to the Maasai Mara and the traffic jams to Amboseli (between Nairobi and Mombasa). These need to be factored into all plans, but they are Kenya Government issues rather than the fault of the safari company. The campsites (at Maasai Mara and Amboseli) and the hotels at Nakuru and Naivasha were as expected for a budget tour. This was my first time in Kenya and it is a beautiful country, blessed with great wildlife and natural resources. Thanks Rose and Patrick for a great experience and I would definitely recommend this company.
Email Naheed | 20-35 years of age | Experience level: 2-5 safaris
Disappointing....waste of money... major let down!!!
Having come close to the end of my tour in East africa, and having had an amazing time, i couldn't leave without visiting the masai mara. So I enquired about the 1 night 2 day tour with safari line defenders, Rose was helpful at that time and gave me lots of details about the tour regarding timings and what I should expect. Pleased with the information I had received I booked the tour...only to find out everything she had told me was a lie. She had basically falsified the details just to make a sale. She claimed the game drive would be 12hours over the 2 days, which I thought was a bit of a stretch for 2 days but it's her job she knows best, right?. No, We drove for a maximum of 3 over the 2 days, so much time was wasted waiting around. We arrived at the campsite on the 1st day at 3pm ( although Rose said we'd be there for 1pm) and we waited around wasting time for the driver to take us on the drive at 4.30pm. Inside the masai mara, the driver didn't make an effort to point out any animals or provide information about any of them. After 2hours of driving we returned to the camp...disappointed is an understatement of what I was feeling at this point, but I had the following day to look forward to. Come the second day we were ready to leave as requested at 6.30am. We made our way to the mara, drove around the same area again with not much of interest. The driver had told me the night before I would have to change groups, as the group I was with was not return today so I had to join a different group to return back. So he rang another driver to find out if I could get into their vehicle... in the middle of the masai mara I had to get out of my vehicle an into another. So the tour/ nightmare continued so we drove around spotting some lions n cheeters on the way. At 8am the driver said we will now drive back. I was shocked I had paid a grate deal of money for this?? So we returned. The driver was to drop each of the group members back to our hotels, I said I wanted to go to the office as I wasn't happy with the tour. He decided to make a phone call to let the office know. Personally I think it was to forewarn Rose about how i felt. On arrival at the office, surprise surprise Rose was nowhere to been seen. The guy at the office said it was Rose's sale so he couldn't do anything and said Rose would call me that evening ( I was flying out of Kenya 5am the following morning). The evening came and went and I received no form of communication from Rose. I wasn't going to miss my flight so I packed my bags and returned to the UK. Rose did message and her resolution was to offer me a free tour the next time I came, I wouldn't be returning to Kenya any time soon to a couldn't take the offer, I told her. I requested a refund, but she refused and said I had to email the director of the company about my complaint, which I did. Did I get a response? No, no surprise there.
All in all a very disappointing experience and waste of money. I wouldn't recommend this tour company to anyone. If you want to experience a real game drive don't use this company.
Reply from Safari Line Defender
Posted on Feb 28, 2020We are sorry for the misunderstanding. you booked 2Days 1night joined safari.. As usual, The safari starts at 8:30AM. and get to the Masai mara at from 3pm. depending on the the road and weather. If you arrive late in the Masai Mara then there will be no time to drive to the Mara river which is quite a distance and that is schedule for the following day and evening game drive is done. According to the national park rules, The check out time is 9am otherwise you will have to pay the park fee for another day.
When joining a group,not everybody is doing the same days. so interchanging car is normal. and this is made clear before the safari starts.
The driver explained to you that going to The Mara river would not be possible due to the time limit. An overnight safaris is quiet limiting. Sometimes understanding is the key to happiness....
IN
Email Akshay | 20-35 years of age | Experience level: first safari
Excellent service; complete value for the price charged
Rose and David were exceptionally good ; we have no complaints. The tour is excellent for budget travelers; hotels are good for the price offered. David is excellent at spotting animals and tells a lot of details about each of them. Recommend them for everyone who wishes to explore masai mara without a huge dent in their wallets.