Rose the consultant.
Safari Line Defender
- Located In:
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
Reviews
QA
Email Mumtaz | 20-35 years of age | Experience level: over 5 safaris
One of the worst.
One of the worst safari companies in the world! I was shocked to see how unprofessional they are as I have never faced this in any other country.
As soon as they have your money they will start showing their true color.
No food on time, all cheap/damaged products and services, entire safari trip was planned wrongly- nobody can do a morning game drive in Nakuru, do 6hrs drive and then an evening game in Masaimara- it’s practically impossible!
The driver was not informed about the itinerary and sounded so lost, long wait to enter the parks as the tickets were not purchased prior, long wait in traffic as they don’t spend a few dollars to purchase express entry passes, literally for every single thing I had to message the so called MD, rose who would send a nasty reply.
Reply from Safari Line Defender
Posted on Aug 18, 2024Its now clear that you are upto no good and your review is malicious. Originally your itinerary was 13days Kenya and Tanzania Safari which you later changed to 6days because 13days was too much for the kids and this is understable.
As per your itinerary, your 1st day was from Nairobi - Amboseli and an evening gamedrive we honoured this.
2nd Day: Full day game drive in Amboseli ( this was honoured)
3rd Day: Left Amboseli for Nakuru ( We gave you a morning game drive before departing for Amboseli)
4th Day: Morning gamedrive in Nakuru before leaving for Mara ( we honoured this)
5th Day: Full day Game drive in Mara ( this was honoured)
6th Day: You had a morning gamedrive before leaving Mara for Nairobi. End of Safari
The flow of the program is per what is on our website. And we did not go againist our program.
On the 4th day, you complained about the vehicle and we sent another vehicle from Nairobi to Masai Mara. All our vehicles are well mentained and in good condition. There was no breakdown in all of your safari but we decided to change the vehicle for your sake.
When on safari, having lunch on time is not always possible, This might be caused by the unforeseen problems like traffic on the road.
On the last day, you sent as a picture of the traffic on the road asking why you were stuck and at which point it as not possible to join the express way. We cannot control whats happening on the road and always give priorities to those travellers who are going to the airport to use the express way.
Despite doing everything we could to make your safari exprience better, its was unrealistic to please you. We regret accepting you booking.
CN
Email Jinglin | 20-35 years of age | Experience level: first safari
Dependable and reliable
Great value for the trip. My flight got delayed and rose send a driver to wait for me to catch the others. My baggage was delayed to the day after, rose helped me out and got it with everything in. The drivers helped me got the daily goods on the way.
I ordered a 7day trip with a jeep. The jeep experience was great, the drivers are pretty experienced. The food is local and the camp is cool, way better than I expected.
US
Email Jennifer | 35-50 years of age | Experience level: first safari
Tour Operator lack basic safety precautions
We booked a 12 day tour through Kenya and tanzania. Our driver was Moses in Kenya. Moses was a very unsafe driver, in his phone 90% of the time including while we needed to be quiet on the game drive. He repeatedly harassed animals including driving too close (within 3 feet of a sleeping make lion) and then to get the lion to look up he opened and slammed the car door. He repeatedly chased down animals getting disregarding park ranger rules and disturbing the animals.
Worst of all I was lost in a city and he never came to look for me. My husband went to go look for me and was missing too and when I told him of this emergency where were lost, he refused to help by driving around to look for him.
I called the company to inform them of this issues and Moses lied to the company and made up a whole new story to protect himself. My safety was never his concern. The tour operator didn't care in the slightest and were completely unhelpful in remedying this major violation of our safety.
If you value your safety and you care for the wellbeing of the wildlife, do not book with Safariline Defender.
Reply from Safari Line Defender
Posted on Nov 11, 2024We would like to take a moment to address some concerns that arose during the safari tour in which you participated. We understand that there were certain challenging moments, including a misunderstanding between you and your husband, that may have impacted the overall experience for the group. We recognize the importance of fostering a harmonious atmosphere for all participants, and it appears that there were instances of tension that disrupted this peace.
Our guide reported several incidents that raised safety concerns, such as leaving the vehicle and altering the intended itinerary. We kindly encourage you to adhere to the planned stops for the convenience and safety of everyone during such tours. Furthermore, we wish to suggest exploring support options should you feel overwhelmed, as maintaining a positive environment is beneficial for all guests.
We are deeply committed to ensuring that each guest has a memorable and enjoyable experience, and we appreciate your husband's support in this regard. We acknowledge that the duration of the trip was indeed six days.
Lastly, we promote the importance of honest reviews and kindly request respect and truthfulness in any feedback concerning our services. Thank you for considering these points as we continue to strive for excellence in the experiences we provide to all our guests.
US
Email Mark Newman | 65+ years of age | Experience level: over 5 safaris
Top notch tour company with excellent communication!
Seven of us booked a two week safari with Safari Line Defender Tours. We started in Arusha and ended in Nairobi, visiting all the significant parks in northern Tanzania and southern Kenya. Our accommodations included a variety of tented camps and hotels. For the entire trip we were provided with sturdy Land Rovers and several guide-drivers, all of whom knew the best locations in each park for locating wildlife. By radio and phone the guides stayed in constant contact with the other guides in the parks so they knew immediately where to take us to see the most exciting sightings. This usually involved the big cats but also included the mass migration of wildebeest and other great wildlife scenes. Over the course of the two weeks there were really too many highlights to mention.
We spent a full year getting this trip organized and throughout that time I was in frequent email/WhatsApp contact with Rose Muthoni, the company co-founder. Her communication was always fast (within hours or less) and helpful. All details were easily attended to. Aside from wildlife viewing, the food was good and abundant throughout.
One detail to pay attention to when booking is to make certain that the maximum number of passengers in the Land Rover is seven and not eight so that every person gets a window seat.
From start to finish this safari was smooth sailing! I highly recommend this company for quality and competency.
CA
Email Christine Paradis | 65+ years of age | Experience level: over 5 safaris
First rate operations from start to finish for our 8 day Lemosho route climb of Mt Kilimanjaro.
Safari Line Defenders worked with Seven Wonders in Tanzania to provide an excellent service for our 8 day Lemosho route climb of Mt Kilimanjaro. We were a party of 5 including 3 people over the age of 65. They took on this challenge with no hesitation and ensured that all our needs were met in a safe, effective manner. Everyone, from our 3 professional guides, chef, porters and personal assistants, made the experience enjoyable from start to finish. On summit night we were surrounded by our 3 guides and 4 porters who paid attention to our every need as we progressed to the summit successfully. From assistance in carrying our packs when needed to singing rousing songs to inspire us and assisting with the difficult descent, I felt we had 100% support and attention. I would recommend this partnership to anyone considering the climb to the roof of Africa. And the food was top notch. Thank you Majura, Tony, Chris, Nathan and our wonderful group of porters!!
TD
Email Job Taylor | 35-50 years of age | Experience level: 2-5 safaris
Excellent
In 13days we visited masai mara, lake Nakuru, Naivasha, Amboseli, Serengeti,ngorongoro ,manyara, Tarangire. Budget safari. Well coordinated, good communication from email to phone.
Email Pauline | 35-50 years of age | Experience level: first safari
Very responsive
We had the best trip. Communication was efficient. Very reliable. Our Driver James ensured we spotted almost every animal. We recommend safariline Defender Tours.
Email Charles maina | 35-50 years of age | Experience level: 2-5 safaris
Incredible
Very reliable. We enjoyed our 3days safari. We are Kenyan and this is a wonderful company.
DE
Email Peter | 50-65 years of age | Experience level: 2-5 safaris
23 Days Kilimanjaro Trekking and Safari in Tanzania and Kenya
We had booked an 8 day Kilimanjaro trekking on the Lemosho route followed by a safari trip across Tanzania and Kenya. For the Kili part of our trip Safariline subcontracted to a local Tanzanian operator (Seven Wonders), who did an amazing job. All five members of our group made it to the summit, and we felt very well looked after throughout the entire experience. We also very much enjoyed the friendly and good natured atmosphere they created around us.
For the safari part we had asked Safariline for budget accommodation, so we could save a little money. They picked a variety of campsites, fixed-tent camps and hotels, which - with a single exception - were all quite good and allowed for an attractive price. I particularly enjoyed the Nyati Safari Camp at Amboseli which was very comfy and had a gorgeous view of mount Kilimanjaro.
Organization was generally good. Rose, the manager, was always easy to get in touch with and responded quickly to any questions or requests we had. There was a small hickup when they changed the schedule in Kenya without notifying us. (They only rearranged the order of things. Nothing was left out.) For a while that had me worried I might not catch my flight back home. It all went well in the end, but I could have done without the added suspense.
The heart of any safari is of course the game viewing. For us that was more than excellent, which to no small part was owed to our two drivers. They took us to all the major parks of the region. Both of them were highly skilled in the art of finding the best spots and then positioning the car in such a way that we would have the best possible view. The animal encounters we had far exceeded my expectations.
I would recommend Safariline to a friend any day.
We had a superb day
Full day exploring Nairobi. Best price and good city guide.