Ancient Wild Safaris

Reply from Ancient Wild Safaris

Mr. Dorian and Sergio, Greetings and Merry X-mass from Kenya! Thanks for your feedback regarding your 3 days trip to Amboseli with us in November. It is always very good to express yourself and honest feeling about the services your had with us. To start with you booked with us 5 days with us on Tanzania side Serengeti, Ngorongoro, Lake Manyara and Tarangire on group tour + 3 days Amboseli Kibo safari camp private for 2 persons. Ok the positive side of the trip was that we did arranged your pick up from Kilimanjaro airport on 11th November to hotel Mvuli at 20:50hrs. Then you did the first 5 good days with our partner company with no confusion at all under our rules and terms.
On 17th morning we, especially Mike arranged well your transfer from Hotel to the boarder to meet Sergio and Joseph. Negative side of the trip: We did and again apologized for the breakdown of the safari vehicle few Kms from the boarder. A day before the trip we did met with Sergio at the Hotel to brief him about the safari since he had no ideal which company is taking him on safari since all arrangement was done by you. Joseph our guide arrived on time at the hotel early 17th and picked up Sergio by 7:00 am to make sure that you meet together on time at the boarder. All this happened. Until the time when the car broke down on your way to Amboseli. At least i (Mike) had no your personal contact since all communications are done through the guide to let the office know of anything. The time we were informed that the car already broke down the first thing we did was to get the quick solution on how you get to the park for better rescue.

At the point where the clients are in problems at the middle of the bush the first thing is to look for any safest way, that is why Joseph was to rely with the very few companies that used the same route which is not always busy to give rescue only that were going to the other directions. It is very true you had booked the private tour and once we realized that were only about 4 hours time before the park close we had to look for the small car from Namanga boarder to transfer you to Michenani gate and then we relied with already a company that we had the contract with to come and get you from the game to proceed to Kibo safari camp.

The few companies at Amboseli park we only requested the car that had the 2 persons only so that you have space too for game drives. We did this because there was no enough time to send another car from Nairobi to the place of breakdown since things would be tough and not recommendable to drive during the night. Always for those whom have visited Amboseli knows that always bad network connection that is why Joseph communication to you was easy as Mike could do due to close network from Namanga to Amboseli.

We used the same car to offer you morning game drive which was done on time and very necessary and by 9:00 am you were taken back to the Lodge where you were given the Masai people to give you a walk and have lunch then to wait for third game drive from 4:00pm but Joseph picked you 1 hour late this was as per the final agreed itinerary. You already mentioned that you did booked the full day game drive the second day, Kindly see the request you made on August 18th at 11:31 pm

"Dorian Statom <

Aug 18

to Ancient
Hi Mike,

Thanks for your patience in answering all my questions. Just for clarity, let me state below what I would like for the game drives/Amboseli private safari.

Day 1 - pick up from border, drive thru Amboseli to Kibo Camp (we can view some game along the way), arrive at Kibo Safari Camp for lunch and to relax, late afternoon (4pm) game drive, overnight at Kibo Camp.

Day 2 - early morning game drive, lunch at Kibo Camp, visit Masai in early afternoon, late afternoon (4pm) game drive, overnight at Kibo Camp.


Day 3 - morning game drive, drive to Nairobi

Let me know if this works."

As per the above yes we failed the first day to car breakdown and this was due to "FORCE MAJOUR"
The second day we did as per the above only 1 hour late between 4-5 pm.
The Third day was excellent.

To make sure that you recovered the few hours wasted, we did requested Joseph to make he talks to you after the second day game drive and arrange to have longer game drive on third 3 so that you have time recovered and see all you needed where you were to leave the park after lunch, Only that you told him you want to be at Nairobi by around 2:00pm, We already talked to Sergio before the tour that his flight was late night and no need of getting earlier at Airport to stay longer before the flight so was to stay even more the third day where all this turned opposite. It is then on the way to Nairobi you mentioned to Joseph that would like to meet Mike then once was called of course it was on Sartuday 19th was out of Nairobi so i told Joseph to let you know that i am not within but will try to get Nairobi and come to Hotel.

I could not manage to arrive on time though before drop off i asked you through Joseph Phone to get in touch on Whatsapp since is easy and faster communication. Later after we arranged with Paul whom picked Sergio on time back to Airport and then Dorian on the following day back to Airport.

We really apologized very much for this, as same car Joseph has used for the many trips he has done and most of our clients have been happy, this was just something Un expected occurrences which we hope will not happen again to you.

Anytime there is problem we ask all our clients to communicate, with both positive aspect and Negative as well. We take all our clients with much dignity, so We would like to wish you a happy and merry Christmas and prosperous new year 2017. Best From Ancient Wild Safaris.