Experience the Wildlife remains at Mara Masai
Ancient Wild Safaris
- Located In:
-
India
- Size:
- 1-5 employees (Founded in 2000)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $480 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Sarah | 35-50 years of age | Experience level: first safari
Do not book with Ancient Wild Safaris
What was meant to be an amazing experience was tainted by our experience with Ancient Wild Safaris.
Fortunately we didn’t let the complete lack of management ruin our trip however it added an immense amount of stress to what was meant to be a relaxing break from work.
There was not a day that went by that I wasn’t worried about the next part of the journey and spent my time trying to get in contact with you or information from you.
I had started to get concerned before we left when I had to continually chase up the details and request copies of tickets and bookings. We were assured everything was in place and that a file of the printouts would be provided in Nairobi. It wasn’t.
1. Our 1st driver thought he was taking us back to Nairobi and it wasn’t until he asked how many days we were staying in Nairobi after Amboseli that he called and was made aware he was driving us to Lake Nakuru
2. After chasing and chasing on the booking receipts we needed one of your team met us before we flew to Mara and promised that we would get a copy of the remaining documents we needed at Neptune. I made it clear at this time that I was not happy and that you should be making sure I had them emailed to me
3. Our 2nd driver who was meant to pick us up from the airstrip didn’t show up - he had been sent to a different airstrip
4. The Masai village experience was terrible. We paid the 100 USD each and then they tried to charge us 450 USD for souvenirs. They then also asked for money for their school. All in all it was a 600 USD excursion and not worth it one bit.
5. Our 3rd driver was not aware of when we were flying out to Zanzibar and neither were we as we still didn’t have any flight details
6. I called and emailed a number of times once we reach Ngorongoro as again there were not details as to our flight the next day
7. Your manager on the ground in Tanzania said he would meet us before we got to the airport. He didn’t. He then asked us to come to the office. He then called and said he would send someone to the airport. 20 mins later still no one. The driver called again and he then said he would send ticket numbers through. Another 20 mins and no ticket numbers. The driver then called back again and was told to take us inside even though we had no tickets to show the security.
8. We then arrive in Zanzibar and there is no driver - we have to pay 60 USD on top of what we had paid you for the transfer and arrange a driver ourselves
9. We then get to the hotel and they ask for our booking voucher which we didn’t have as we still had not been provided any details in paper or email form
10. The new contact in Zanizbar, Kondo, then called and was at that time the 1st person who had actually apologised for any of this - there had been no apology from Mike and his team at Ancient Wild Safaris only excuses and blame pointed to the Tanzania operations
11. Kondo again apologised as he was not able to get us the VIP seats that should have been booked for us on the Ferry on the way back - if this had been organised properly and booked when we paid our deposit then we would have had the VIP seats we wanted
12. Thank fully there was a man with a sign to meet us in Dar es Salam which was a relief……this was no thanks to Ancient Wild Safaris but to Kondo and his company who had taken over managing the last part of our trip.
US
Email Dorian | 35-50 years of age | Experience level: 2-5 safaris
Our private safari was ruined due to the incompetence of this company!
I booked a private 3-day safari in Amboseli National Park with a friend at the end of November. I spent six months arranging all the details of the safari via email with Michael, the owner of Ancient Wild Safaris. This was my fourth safari, so I was very clear about the services we wanted.
I was coming from Tanzania and met my friend Sergio and the driver Joseph at the Namanga border. 15 minutes on the road to Amboseli the car broke down. The driver was clueless how to fix the problem and didn't communicate any information to us. We waited for two hours on the dirt road until a taxi arrived to take us to the entrance gate of Amboseli, an hour away. The driver, Joseph stayed with the broken down car. Once at the park entrance, we waited another hour for a van to take us on our first "game drive". We booked a private safari, but were forced to join a Danish couple's tour. This game drive was really just driving across the park to our hotel, on the opposite side.
I contacted Michael several times during the first day, but he never communicated to me what the plan was for the next day. Eventually, Joseph told us that we would join the Danish couple's safari again the next morning. This became our second group game drive during the trip. Also, it was not our driver or tour company, so we had no choice in what we visited or where we stopped or for how long. We were just along for the ride.
After the morning game drive, we were dropped off at our hotel with no driver and no car. I had originally arranged an all-day game drive on the second day. Instead, we spent most of the morning and afternoon being bored around the camp. Eventually, Joseph contacted us to say he would pick us from the camp at 5pm! He arrived with the mechanic and we did a one-hour game drive before the park closed.
The next morning we did the only full, private game drive before returning to Nairobi. So we got 1 proper game drive out of the 4 we paid for. In Nairobi, Michael failed to show up at our hotel to discuss the poor service. He kept trying to make excuses instead of taking responsibility for the problems with the safari. I kindly requested a partial refund since we didn't get the private safari that we paid for and he refused. There was zero accountability!
I would never use this company again due to the lack of professionalism and costumer service. Throughout the entire ordeal, there was almost no communication and direction from the owner.
IT
Email Sergio | 35-50 years of age | Experience level: first safari
Didn't get what I paid for!
I have booked a three days and two nights private safari to Amboseli National Park.
On our way to Amboseli the car broke down (I understand it happens). We waited for a taxi to take us to the park and then we finally joined a couple who was on a private safari and not so happy to have other people joining their safari.
For me it was my first safari and I ended up seeing a lot of wildlife and the car wasn't even stopping or explaining anything (it wasn't my safari of course).
The next day I had my own plan but since I had no car and no guide (that I very much paid for). I joined the same couple again and I had to comply with their plan. At 8am on the second day I returned to the hotel after a morning drive and until 5pm I had nothing to do! This day I wanted to do a full day game drive but again, no car and no guide and most of all no words from Michael. He didn't try to call me even once (despite he had my kenyan number or he could have contacted the hotel). I wasted a whole day and no apologies were presented nor different activities were planned for me. Simply nothing, just abandoned.
At 5pm Joseph the guide finally arrives after fixing the car and took me on a game drive (1 hour). The drive was awful as we only had 1 hour before the park closed. So we couldn't go deep inside the park.
On our last day we had finally one proper game drive (one out of the 4 we paid for).
Again we contacted Michael and tried to get him to meet us in Nairobi. He agreed and then once in nairobi, of course he was not available.
He apologized over the phone but I wanted a partial refund. I paid a very expensive private safari with a private guide. I didn't get what I paid for at all and then he tried to talk about religion and making excuses.
They don't don't how to deal with customers and I practically paid $540 for a 3 days private safari with 4 game drives (I got one real game drive). As my first safari experience it was awful and it was disrespectful to be treated this way.
Reply from Ancient Wild Safaris
Posted on Dec 23, 2016Mr. Dorian and Sergio, Greetings and Merry X-mass from Kenya! Thanks for your feedback regarding your 3 days trip to Amboseli with us in November. It is always very good to express yourself and honest feeling about the services your had with us. To start with you booked with us 5 days with us on Tanzania side Serengeti, Ngorongoro, Lake Manyara and Tarangire on group tour + 3 days Amboseli Kibo safari camp private for 2 persons. Ok the positive side of the trip was that we did arranged your pick up from Kilimanjaro airport on 11th November to hotel Mvuli at 20:50hrs. Then you did the first 5 good days with our partner company with no confusion at all under our rules and terms.
On 17th morning we, especially Mike arranged well your transfer from Hotel to the boarder to meet Sergio and Joseph. Negative side of the trip: We did and again apologized for the breakdown of the safari vehicle few Kms from the boarder. A day before the trip we did met with Sergio at the Hotel to brief him about the safari since he had no ideal which company is taking him on safari since all arrangement was done by you. Joseph our guide arrived on time at the hotel early 17th and picked up Sergio by 7:00 am to make sure that you meet together on time at the boarder. All this happened. Until the time when the car broke down on your way to Amboseli. At least i (Mike) had no your personal contact since all communications are done through the guide to let the office know of anything. The time we were informed that the car already broke down the first thing we did was to get the quick solution on how you get to the park for better rescue.
At the point where the clients are in problems at the middle of the bush the first thing is to look for any safest way, that is why Joseph was to rely with the very few companies that used the same route which is not always busy to give rescue only that were going to the other directions. It is very true you had booked the private tour and once we realized that were only about 4 hours time before the park close we had to look for the small car from Namanga boarder to transfer you to Michenani gate and then we relied with already a company that we had the contract with to come and get you from the game to proceed to Kibo safari camp.
The few companies at Amboseli park we only requested the car that had the 2 persons only so that you have space too for game drives. We did this because there was no enough time to send another car from Nairobi to the place of breakdown since things would be tough and not recommendable to drive during the night. Always for those whom have visited Amboseli knows that always bad network connection that is why Joseph communication to you was easy as Mike could do due to close network from Namanga to Amboseli.
We used the same car to offer you morning game drive which was done on time and very necessary and by 9:00 am you were taken back to the Lodge where you were given the Masai people to give you a walk and have lunch then to wait for third game drive from 4:00pm but Joseph picked you 1 hour late this was as per the final agreed itinerary. You already mentioned that you did booked the full day game drive the second day, Kindly see the request you made on August 18th at 11:31 pm
"Dorian Statom <
Aug 18
to Ancient
Hi Mike,
Thanks for your patience in answering all my questions. Just for clarity, let me state below what I would like for the game drives/Amboseli private safari.
Day 1 - pick up from border, drive thru Amboseli to Kibo Camp (we can view some game along the way), arrive at Kibo Safari Camp for lunch and to relax, late afternoon (4pm) game drive, overnight at Kibo Camp.
Day 2 - early morning game drive, lunch at Kibo Camp, visit Masai in early afternoon, late afternoon (4pm) game drive, overnight at Kibo Camp.
Day 3 - morning game drive, drive to Nairobi
Let me know if this works."
As per the above yes we failed the first day to car breakdown and this was due to "FORCE MAJOUR"
The second day we did as per the above only 1 hour late between 4-5 pm.
The Third day was excellent.
To make sure that you recovered the few hours wasted, we did requested Joseph to make he talks to you after the second day game drive and arrange to have longer game drive on third 3 so that you have time recovered and see all you needed where you were to leave the park after lunch, Only that you told him you want to be at Nairobi by around 2:00pm, We already talked to Sergio before the tour that his flight was late night and no need of getting earlier at Airport to stay longer before the flight so was to stay even more the third day where all this turned opposite. It is then on the way to Nairobi you mentioned to Joseph that would like to meet Mike then once was called of course it was on Sartuday 19th was out of Nairobi so i told Joseph to let you know that i am not within but will try to get Nairobi and come to Hotel.
I could not manage to arrive on time though before drop off i asked you through Joseph Phone to get in touch on Whatsapp since is easy and faster communication. Later after we arranged with Paul whom picked Sergio on time back to Airport and then Dorian on the following day back to Airport.
We really apologized very much for this, as same car Joseph has used for the many trips he has done and most of our clients have been happy, this was just something Un expected occurrences which we hope will not happen again to you.
Anytime there is problem we ask all our clients to communicate, with both positive aspect and Negative as well. We take all our clients with much dignity, so We would like to wish you a happy and merry Christmas and prosperous new year 2017. Best From Ancient Wild Safaris.
KR
Email PARK | 35-50 years of age | Experience level: first safari
Not recommendable
It occurs to me quite clear that this travel agency has very little inflence to the guide, who normally works as a freelancer. Don't fully believe agency's word, once payment is being made and hit the road, only person you could argue or meet is a guide whose working relationship with agency is quite limited.
We've got confirmations of many things from this agency before we made a reservation, only few were true. Every day, guide were showed-up late, travelers were being instructed to take different vans every day or every trip, usually up to 7~9 people on one van which made people quite cramped.
Drinking water were provided, as promised, but at first day for 3~4 days, therefore every trip and acommodation we heaved heavy weight luggages along with given bottle of waters.
At Masaimara, accommodation were overbooked and moved to another camp which provide no water and no electricity inside the tented camp. Notwithstanding, no one felt sorry about it although some of the traveller contended heavily.
Guide was less likely acting as a guide but more like a boss or merely driver. Almost zero explanation was given regarding the schedule.
Unnecessary detour or idle time happened due to the fact that groups all had different itenery.
Kenya itself was amazingly nice place but my trip was degraded by all abovementioned facts.
It might be impoved if you select private tour.
Reply from Ancient Wild Safaris
Posted on Sep 20, 2016Mr. Park, Hey from Nairobi Kenya. Hope the rest Maverick are fine. We have gone through your feedback about the experience you had in Kenya during your 6 days trip. We accept the mistake for the trip and apologize for this. Actually from the point of view you had booked the tour 3 persons. It is confirmed that you had 1 driver guide Joseph whom you used for the rest 6 days and there was no change of vehicle you did, The season was very busy and talking on behalf of other tourists from different agencies is giving us a lot of downfall. This because People sell various packages and upon agreement has to a bid with it. Please confirm that you had Joseph as your guide and the car you used was 4* 4 safari van. If you check at the review posted on 8th Sep 2016 by Mr. Lukas, you can write to them since they did safari with same driver guide/ same vehicle.
We are sure 100% that those other travelers whom have used our services/our agency will prove to you right that our guide Joseph is not a Free lance guide sorry for this. It is because you met with lot of travelers whom you shared the experience together and their agencies could not meet clients satisfaction. You had the special request even before coming that you prefer to have one guide for the last 6 days trip which was fulfilled. You were about 7-9 in the car at Masai Mara which actually has daily departures and the rest part Nakuru and Amboseli were 4 persons only. This is something still to be mentioned since group tours do have a lot of challenges. Once you have confirmed the tour at times you get the last minute cancellation and nothing to do rather than making sure that the few clients you have must go on safari as agreed.
You did mentioned to us on the way to Amboseli about the few things on the same trip but for the sure reconfirm to us that your itinerary went smooth as agreed starting on 10th Sep Saturday at 9:00 am and ended on Thursday 15th direct at airport by 2:00pm for your early evening flight same guide Joseph.
If there was not enough information regarding the Flora and Fauna from your guide we shall look on that, very sorry to hear this. At sometimes when the expectations are too high kindly any time let us know about it for us to work extra hard to meet your need. We shall always value you all as our esteemed clients. Our main objective is to meet our people as clients and leave each other as friends for tomorrow business. Thanks for everything you remain great to us.
Kind Ancient Wild Team.
ES
Email Natalie | 20-35 years of age | Experience level: 2-5 safaris
Terrible organitation. Nobody knows your itinerary. No information, poor atention and bad manners.
I have never write my opinion about a travel, but they have ruined my trip, and I want to advice other travelers about this company.Don´t choose this company, look for a better one.
First at all, highlight the horrible organitation that they have. At the begining, before start the trip, Mike answer all the mails very quickly and without problems, although he didn´t send us the final itinerary with the overnight places until 3 days before. When we arrive there, start the problems. In each part of the trip (2-3 days) you have different groups and diferent drivers. They divide people in several vans and we were from different companies in each one. They are only drivers and don´t know nothing about your trip and intinerary. Don´t give you information about nothing. They let us at a crossroad where the itineraries are separated, and nobody knows who have to pick up us and the hotel that we had for this night. It happens again two times more, and when we arrive by bus from Tanzania noboby was waiting for us, we have to call the agency because they forgot it, and wait near an hour, and Nairobi is not a safe place for the tourist.
They also change the most part of our acomodation, they weren´t the lodges and campings that they said. And you are paying an expensive trip and they change by more economical acomodation. One of the camping was a place of free camping, without a ranger or security, so you can understand all the money that they get of the trip.
But the worst was the attention and manners of all guides. They are nothing friendly and I had never experience such a violent situation, when they ask for tips. They think tourist are a cash machine, they ask for tips for all the staff, including people you have never seen, and saying it wasn´t enough, and I assure you that with income per capita that has the country, they have enough with that tip to live 5 months.
We discuss with them and didn´t assume they mistakes. We come back very ungry and disappointed with the trip and all the staff.
Reply from Ancient Wild Safaris
Posted on Aug 31, 2016Natalia, Greetings from Africa.
Thanks very much for your feedback after the 9 days trip with us in Kenya and Tanzania. I have gone through all what happen during the tour from August 12th to 20th. We are sorry for this. It is our second time again to get the negative feedback from our customers. This While i would say the following. You were in good communication with Mike about the trip. When you were in Uganda first you request for the final itinerary we agreed earlier this was on Friday 5th August at 3:26pm, then on Saturday 6th we did send you the same itinerary And that was the final word on the mail. This means that you had not printed this copy out when leaving for Uganda.
I Mike met you at the departure point just few minute before leaving and said hey, again you were met by Mike himself at the shuttle on Monday 15th time for Lunch and you mentioned all fine.
We keep asking all our customers to communicate just incase something somewhere is not going well. This because we need people with us to help in giving you good service. Kindly confirm to us the all the Hotels you stayed during your tour, There must be something happen since for the first Kenya side 4 days and 3 nights you stayed the exact accommodation as per the itinerary please proof this with your copy of itinerary. Infact not about the money first as we have proof too of clients we have offered safaris first when the transaction has the problem.
Paulo was one of your guides too during the tour to Lake Naivasha, and he even had another couple for the on the review ref: 53 Mary collins from USA a day after you left for Tanzania, the same couple were taking the same package for the 9 days only that you were one day a head of them. They stayed at the same same accommodation you stayed since the package was one. So the review mention that were given one of the best drivers to take them around ( PAUL) whom you had during your services. Therefore not all the guides were bad tips always comes out of your good heart and willing, If the guide on Tanzania side did forced you for the tip, please sorry. It is m=not must though good for all our customers to notes that on Tanzania side tip is highly expected.
Lack of communication caused all this so it is always , always good to talk and ask for the management just in case you meet with someone whom does not understand you. For sure when it comes to challenges we do avail and communicate. We understand the value of loosing that one customer. At least good to recognize that one person whom help us make changes and replace any department with a reliable personnel. Next time we promise you of better attention and care to you. Thanks for everything. Regards Ancient wild team.
US
Email Irritated | 35-50 years of age | Experience level: 2-5 safaris
A ridiculous, unprofessional organization
Where oh where oh where do I start to explain the ridiculous experience I had with this god-awful company. It should be noted to that one of the good reviews posted on here was actually posted months later and from Kenya so that's a lack credibility right there.
I found ancient wild safari's right here on Safari bookings and after writing off to about 6 to 7 operate is looking for a certain itinerary that fit into a certain period of time I landed on this company. At the beginning Michael was very very good about returning my messages and seem to have his stuff together. They didn't have as many reviews as another company I was considering but sometimes I like to try to give the new guys a chance as I know how ihard it can be in business. I found his photo on Facebook and thought he looked very pleasant and like a nice African man. Even when I looked at other companies after I had already somewhat committed to taking the tour through Michael I felt a little bad as I don't like to mess people around. There was a tour I really did like the look of better but I thought you know what let me give these new guys a chance as they hadn't done it that long from what I could tell a couple years versus many.
I spent the first day in Nairobi with Morris a private driver arranged by Michael. He honestly looked very tired at the beginning but he was a good talker and we got along. I was booked to do a group tour with African budget safaris for the first couple of days and then they hooked me up with a sister company in Tanzania as federal regulations prohibit the same tour operator operating in both states. You're actually required to do part of your tour and then you get put on the shuttle bus down to Arusha where the sister company picks you up and you continue. Morris and I had all day together and as the day went on he kept pushing me into doing a private Safari with just him and he kept stressing that I would have more flexibility. Finally at the end of the day back at the hotel we'll sit down together Michael Morris and myself. Michael said to me Morris thinks that you were very friendly lady he would like to take you want to private tour and share his love for Kenya with you and really a private tour would be much better for you so why don't you go ahead and do that. So I agreed and handed him the payment in full for the tour. He gave me a written receipt for the amount and then told me I would need to pay an additional US$300 give or take for the private version of the tour. I didn't have enough money and I told him so and this we agreed I would pay after the tour. I did tell him he better make sure it's a great tour as I didn't want to pay extra if it wasn't.
Morris arrives bright and early the next day. Again though he has these tired tired eyes and it was a little distracting so I asked him are you okay. He said yes. We get out on the road and as we're driving through out the day he tells me how a lot of Kenyans have a drinking problem but they all go out and drink a lot and it's a real problem. It didn't take long for me to put it together that he's tired bloodshot eyes were from a lot of drinking he was doing all night. We get to our first camp and it's quite satisfactory just outside the park Massai Mara. As promised my tent was a permanent self-contained and had its own bathroom with shower and toilet. I had specifically made sure I asked Michael in our email exchanges about these facilities and he told me that both Kenya and Tanzania had the same facilities that is self-contained tent with its own bathroom and shower. I was not willing to sign up with the company that did not provide these facilities and I was ready to pay more if need be but he assured me that these facilities were what I would get. Instead of going to dinner that night Morris decided to slip off into town and hit the bar and while he lied about it to me I'm not an idiot as my ex-boyfriend is an alcoholic and sometimes you can just tell the signs. I was a little put off that he didn't share dinner with me at the camp but I've heard different versions of what's considered appropriate and what's not. The next day we got out on the Safari and sure know if there was an actual beer in the door of the car!!! I mean really people come on. By this stage we were in the middle of nowhere and even though I was in constant contact with Michael at this point I didn't want to mention it as I didn't want to be irritating Morris in the middle of the African bush when it was just him and me in the car. Quite frankly he made me a little uncomfortable so what was I going to do I just had to get through it. So we get through the next couple of days and he smells and wears the same clothes one day as the night before when he picks me up but whatever. The same red tired bloodshot eyes the whole time so I just prayed. We end up in town and Michael is waiting at the shuttle bus to take me to Arusha and all that went okay. I get down to Arusha and get on Safari and that's all very well and fine but then we pull up at our first camp and I walking my little hut and guess what no bathroom no toilet no shower no self-contained nothing but a bed without sheets without anything. Again I was assured it was self-contained which is very important to me. Oh it gets better the next night was actual camping sleeping on the ground in the pouring down rain and me with my bladder issues having to get out in the middle of the night with the water buffalo just 20 feet away from me and I had to pay right outside the tent in the middle of the night with rain gushing down on me and this is exactly what I wanted to avoid and therefore why I made sure to ask ahead of time would I have my own bathroom. It really did suck I have to tell you I woke up in the morning pissed off cold and miserable as I didn't get what I was told I would get I didn't get what I paid full and there's nothing worse than when you're lied to in business. I did let Michael know the night before the first camp that I was irritated and he told me please just be happy. This time I couldn't contact him as I didn't have any cell phone service. The actual scenery was amazing and made it worthwhile but really that's not the point right here. Finally I end up on the shuttle bus heading back to Kenya and he's waiting for me at the other end with Morris to pick me up and take me to this restaurant that's included as part of the whole tour. Morris gets out of the car to greet myself and my new friends and actually staggers and crashes into the vehicle he is that wasted drunk!!!! I could not freaking believe it. I fought with him the whole tour we were on together as each night before we went to bed on tour I kept telling him don't get wasted drunk please please. With these early starts on Safari it's just not enough hours to get all the alcohol out of your system you know. Wasted drunk ridiculous oh my Lord. So I tell Michael hell no I'm not getting in the car with him he's drunk. Michael calls and all the driving and gets us to the hotel that is my friends and I. After we get there I proceed to let him know vigorously how unhappy I am with the alcoholism of the driver and the fact that I was lied to about my facilities in Tanzania and would you believe it he still tries to get the additional $300 out of me!!!!! I dig my heels in and say hello and my friends who actually United Nations offices all jump in and stick up for me as well. He fights vigorously until he gives up and leaves. The next day I proceed to get all these threatening messages from him with verbal abuse telling me that no one on the tour in Tanzania liked me they thought I was a horrible person they thought I was stubborn, I pissed everyone off. Unreal and not true, we had fun and the company in Tanzania was really good, it's not their fault he lied to me and the service they provided had that been my expectation was more than satisfactory and I will give them a great review on here as they did their job very well and professionally.
As for Michael, not once would he knowledge that he lied his ass off to me even though the night before I had showed him all the emails we exchanged back-and-forth and I have witnesses that agreed with me that his communication with me clearly indicated I would have my own bathroom. I don't have to explain why I need my own bathroom it should just be enough that that's a request that I need honored. I get into it with him and tell him that I have a bladder issue and I had to go to the bathroom in the rain and then have no shower for three days because I didn't even have a towel because I was told my accommodation would be self-contained and he actually has the nerve to tell me that I should've told him about my personal bladder issue!!!!! Are you freaking kidding me!!!!! It is no one's business what bladder issues I have can you talk about invasion of my privacy!!!!!! He won't quit and tells me that not once did we actually stop at any accommodation that wasn't on the itinerary. Wow he just doesn't listen it was amazing as that was not my beef!!!!my beef was lying to me about the facilities not that we stopped anyway we weren't supposed to ....my Lord it was so aggravating trying to communicate with him. He told me that I should've called him on tour to say I wasn't happy. Dude we were in the middle of the African jungle with no cell phone service are you really really serious. And not only that I did message him the first place we stopped when I realize the accommodations werent what he promised and all he said to me was please be happy please be happy the scenery is great and that's all. So I'm trying to get to the airport my last morning and he text me to tell me he's going to get the police to meet meet me at the airport and I broken the law and he's going to try to have me arrested and it was just ridiculous and even when I got to the Middle East he was texting me and calling me telling me he had my passport information he was going to the police at the airport he was going to go to the embassy and threatening me and it was just a complete circus. So if you read this far I beg you for your own sanity run fast from this company and save your money and yourself the aggravation of dealing with the most unprofessional, dishonest and ridiculous people I've ever met in my life. Oh and he even accused me of being racist , that was his defense. Yeah I'm racist and Id just come from volunteering at an orphanage where I spent time and money with all the kids because I'm racist and I have a black boyfriend because I'm racist. Fool . If there's any mistakes with grammar or punctuation in here it's because I talk text because I have a lot to say so if you actually want to verify that this is a true and legitimate review please don't hesitate to message me thank you.
Reply from Ancient Wild Safaris
Posted on Apr 21, 2015Hi Sarah, Thank you once again for your honest review about the trip you had in Africa. We are truly very sorry for the mess you had with us. It shows mostly the driver Guide was miss behaving on the trip, we only wished that you had time to tell us this before you finish your trip with him as was your right to get the best out of him. Please note that client is always right, and i think was fair enough even to let you go for the whole trip with balance of which not many operators would allow this. People experience different and since you have all the days on trip we accept the mistake of not giving you your own room on Tanzania side. Please let us also note in advance when you have special need as these are always very important to help us arrange all facilities with Hotels and Lodges.
Thank you as we learn through mistake. Therefore shall be very keen next time.
Best. Ancient wild.