Nodven Safaris

Reply from Nodven Safaris

Dear Susan & members,



I felt very sorry when I saw this review.... Susan she is my sweetheart, we had a great conversation before and after meeting at airport she was even more happy.

Am so sorry for all inconveniences, I really apologize for any fault in my side....as a human being errors sometimes happen....this is my first time to fall in bad review after a long period of running tour company.

As I stated before I AM VERY SORRY to my valuable customer. here we believe customer is a king, never a mistake from customer because he/she is the one whose pay money.

At first am sure Susan enjoyed the part of the trip so its not the whole trip had a problem.

she landed at Kilimanjaro, as a special care I went alone to pick her drive to moshi kwh, she told me she had a long plane and terrible, so I recommended her to just rest and sleep for the day, we agreed together and at the end when I was leaving she asked me if we could chart on WhatsApp for any activities addon as she has a two free days in Moshi before the safari, I replied of course yes.

later evening she ping me and we started charting about the possible activities, I recommend marangu cultural tour, we agreed 175$ and conclude meeting next day morning.

As a special care I drove her myself to marangu.

we had all activities with our joke were went to "a life time experience if you don't do it today then never" we agreed to go down to waterfall, with a special care of professional Kilimanjaro guide as we detected already she were old and I wanted to make her dream come true, as I wanted her to see the waterfall because its a life time experience.

we finally arrive to waterfall and she took some pictures..... unfortunately the rain started while we where down.

it was a bit difficult but because we were with Kilimanjaro pro guide he assisted her to the top, it was already evening and I drove her back to the hotel, she where wet and vomiting I bought her two pieces of khanga and she told me several times that the problem wasn't the activities but he felt that way since in the plane....she said she want to rest we could chart later.

I texted later and she told me she was a bit fine and she said she wanted to rest the full day next day it was sunday.

the safari program were supposed to start on the Monday, I asked her if she is capable she replied yes.

next morning I went as aq special care took her from the hotel to where she could change money and buy sim card.

we started our program as it was supposed to start with masai activities at west Kilimanjaro, we arrived and she was so excited she liked the lodge and activities, I dropped her there and agreed the next morning to tarangire, but later evening she texted me and request one more night at masai lodge, because I understand customer travel for happiness not just a program as planned, I accepted the request and the whole trip of 9 days was changed because she was joining the group, so the group left and I had to find another group and change the accommodations in last minutes, I managed to change and find a different group, but unfortunately the original lodges had no availability so we changed to different one.

unfortunately at the morning she late wakeup and the second group left too, I manage to get a different group in my friends company and she jumped inn and where the complain started.



I NEVER HAD A BAD REVIEW



I am really sorry, if its possible to kneel down I could for the mistake of accepting her to change the program. my intention was to make her happy that makes me to go out of professionalism. she didn't pay the money till the morning when she started safari to tarangire, am not complaining but I tried to show how I was very interested to make her happy



With regards