Hallmark Travel Planners
- Located In:
- Size:
- 10-20 employees (Founded in 2006)
- Member Of:
- ASTA & KATO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
Reviews
US
Email Mike | 50-65 years of age | Experience level: 2-5 safaris
Poorly planned and did not refund fees we paid for them
Hallmark not only poorly planned and communicated our safari but failed to pay certain fees that we ended up having to pay with promise of reimbursement. It's been 6 months and now after multiple lies about the "check is in the mail" will not answer email regarding our payment. Basically stole from the 3 couples.
Reply from Hallmark Travel Planners
Posted on Mar 27, 2023Dear Mike,
Thank you for your feedback. I am sorry to hear that your safari experience did not meet your expectations. We have looked at all the issues that you mentioned and all that went through your 14 day trip hope to be able to deliver better experiences to any future customers. We certainly had some challenges with your particular trip and later on with mode of reimbursement of the amounts in question. Reimbursement of US$80 has since been made to all the 3 couples that were in your party. We still hope to serve you and others in the future.