Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email John | 50-65 years of age | Experience level: first safari
Could not have asked for more
We feel very lucky to have found Penbury Tours for our South African holiday. From the moment we contacted them for a quote, for one of thier standard iteneraries, Heidi was able to provide us with a fantastic bespoke service. She was able to accommodate all our requests to fine tune the timetable, she made great recommendations for places to visit, and spent time with us exploring different options for our trip. She was always happy to facilitate our "just one more thing" emails, and always responded quickly.
The trip it's self, was fantastic and every hotel we stayed at was exceptional and totally exceeded our expectations. Our only concern was when returning our hire, the company would not agreed there was no damage, untill it was taken away and looked at after cleaning, which made us uneasy. Albeit they did not find any. They also charged us incorrectly for an "included" drop off fee. I let Hiedi know and she was able to organise a refund immediately. I'm very glad Penbury had made the booking as I'm not sure we would have been able to agree a refund on our own.
Altogether a great experience, before, during and after, and we very much look forward to our next African adventure with Penbury. We could not recommend them highly enough.
US
Email Mary Bales | 50-65 years of age | Experience level: first safari
South Africa Trip 2024
Our trip to South Africa was a trip of a lifetime, and we cannot thank our travel planner, Tammy Harding, enough for putting together a great itinerary of accommodations and sightseeing tours! From the initial inquiry, Tammy was thorough and responsive. The trip details were outlined and communicated well. During our stay, all was taken care of, it was seamless! The different accommodations were all wonderful - with amazing service, particularly at Ilala Lodge, and Elephant Plains. Our favorite experience was at Elephant Plains, Game Lodge - the personalized service, to the beautiful accommodations, and of course, the ultimate experience with the daily game drives. The staff at Elephant Plains were wonderful - so attentive, so welcoming, and our Game Ranger, Darrin, was so knowledgeable, funny, and made it so memorable. Loved every minute!
US
Email Debbie | 65+ years of age | Experience level: first safari
Anya was amazing and patient to work with. Her attention to every detail was perfect.
Pembury Tours was recommended to us by a friend and we are so glad she did! Anya was so patient with my changes and worked with me for two years to help set up my dream trip to Africa. She helped us chose two different camps, one in Botswana and one in Kruger. Both camps and lodges were fantastic. Our lodgings, guides, food and animal sightings were more than we expected and made my dream trip come true!! Thank you so much to Anya for all her help. We would highly recommend her and Pembury tours to anyone and if we ever return to Africa we will certainly contact Anya! Thank you so much
CH
Email Sarah | 50-65 years of age | Experience level: 2-5 safaris
Friendly, professional, efficient and a pleasure to work with.
We have 5* service from Heidi, who created a truly memorable holiday for us.
Heidi was always quick to respond to any enquiries we had and was fantastic in helping us as we had to postpone a couple of times from 2020 because of Covid. She listened to our requests and adapted the itinerary to create a wide-ranging itinerary that suited us.
We had an extremely smooth trip, being met as per the schedule at every location and we were able to relax and enjoy each moment.
The accommodation was really good and the whole trip good value for money.
We have already recommended Pembury and Heidi to friends and family.
Thank you, Heidi!
US
Email Anita | 50-65 years of age | Experience level: 2-5 safaris
Heidi Bedford is amazing and great to work with
Everything was great! The accommodations were beautiful, the drivers and guides very punctual, kind and knowledgeable. Heidi Bedford did an outstanding job in putting this itinerary together for us!
US
Email Stephanie | 50-65 years of age | Experience level: first safari
Wonderful Southern Africa trip! Thanks Gail Davis
Gail worked with us to create the perfect itinerary for our budget and needs. She was very nice, patient, responsive and answered every question I had about the trip and assured us that we would be in good hands. We spent three days in Cape Town. We went up to the iconic Table Mountain and visited other local attractions. All local tour guides were knowledgeable and friendly.
Then we spent three days at a luxury lodge in Manyeleti Private Game Reserve We went on two game drives on each day and it was here where we saw all the Big Five. Then we were transported by air to Victoria Falls on the border between Zambia and Zimbabwe. It was a mesmerizing sight to behold. We also enjoyed a sunset dinner cruise here.
It was the most outstanding experience we could have ever asked for. The transfers were all on time, the hotels were top notch, and the operators were very friendly. Everything was perfect and well-planned. I would recommend Gail Davis - Pembury Tours to everyone planning a holiday in Africa.
US
Email Mike T | 65+ years of age | Experience level: first safari
Fantastic South Africa Trip Surpassed all Expectations!
Our agent Anya was such a pleasure to work with from day one. She started by helping to educate me about South Africa, areas of interest, game lodges and all the many choices that were available to us and staying within our price range. Our entire trip covered 3 weeks with stays in 3 lodges (Madikwe, Lalibela, and Oceana Reserve) and 3 city stays (Johannesburg, Cape Town and Hermanus). Anya was very easy to connect with via email and phone pre trip and WhatsApp once in S. Africa. Every single arrangement and transition went just as she promised. Meet n greet at airports, transfers between lodges and hotel, and all tours. When we do return to Africa I will be working with Pembury and Anya. I cannot recommend her highly enough for any Africa trip.
CA
Email The Gardners | 65+ years of age | Experience level: 2-5 safaris
VACATION OF A LIFETIME
We have just returned having spent a month in South Africa, Botswana and Zimbabwe. We first connected with Kerry Ririe at Pembury Tours in 2019 - however Covid happened and all was delayed till July 2024. Fortunately Kerry was still available and instrumental in updating our Dream
Trip. Kerry organized all our Safaris, all accommodation's, flights, transfers, car rentals and even the entertainment. All keeping within our budget! And to our complete surprise she even credited us with monies lost from cancelling our trip in 2020. She was amazing. 5 star plus service - always available, by phone, WhatsAPP, or email. She was extremely attentive to all details, our wishes and questions. Concerns were
always easily resolved and her many suggestions were invaluable. Kerry customized an amazing itinerary for us which worked seamlessly. In hindsight I would NOT change anything. Kerry at Pembury Tours was exceptional. Most importantly she was truly interested that we have our VACATION OF A LIFETIME. We definitely did. Thank you Kerry from Michael, Franca and Julien! (We hope to use her services again)
The Gardners
Email Catherine | 50-65 years of age | Experience level: over 5 safaris
Kerry was exceptionally helpful and knowledgable and nothing was too much trouble .
Kerry went out of her way to make our trip special .
Kambaku was a wonderful experience . The guides were wonderful and we loved that they sat with us at dinner . Food was very good and accomodation of a high standard .
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Email Lauer & Drozd Family | 50-65 years of age | Experience level: first safari
Best trip ever@
We knew nothing about Africa except it had animals. Our trip was totally planned for us by Tammy. We trusted her completely. It was a fantastic trip. It was like she knew us personally. Our accommodations were 4-5 star. The activities planned were led by expert guides who were extremely friendly and knowledgeable. We felt like we were with family. Africa is a beautiful place. The people are so welcoming. If we could give a 10 star rating we would. You will have the time of your life. Thank you Tammy and your team! God bless your continued success!