Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CH
Email Marc | 20-35 years of age | Experience level: 2-5 safaris
We had the best holiday ever thanks to Pembury Tours!
We had a wonderful experience with Pembury Tours.
Our agent, Anya, took all our requirements in terms of timing, budgets & quality and organized a trip accross Southern Africa that was outstanding and of amazing value for money.
All the accomodations she had booked for us were amongst the best we've ever stayed with, and she made sure that we would get the best rooms and packages available for the money. The guides she had booked for us were also excellent, very knowledgeable, friendly and accomodating.
In terms of logistics, our trip went as smoothly as you could hope: all our transfers were present on time, we were always provided with information when arriving in a new locations about our upcoming arrangments.
Finally, we also very much appreciated the little extras, for example, asking our lodge to plan a private surprise dinner for us as it was our anniversary. Very appreciated! Last but not least, Anya was also super responsive answering all our questions via email, and she adapted quickly and always found solutions to our needs.
We will highly recommend Pembury Tours to our friends and family!
US
Email Kelsey and Scott | 20-35 years of age | Experience level: first safari
Seamlessly amazing adventure crafted by Pembury Tours!!
Right off the bat, Tammy, with Pembury Tours, was extremely responsive and knowledgeable when planning our trip. She was conscious of our must haves and budget, also offering items we didn't even know you could do.
Upon arriving in Joburg, we were met at the gate by a representative, taken through customs quickly and efficiently then sent off to our first flight to Livingnstone. All legs of our trip happened this smoothly. Accommodations and food were awesome and all tours were incredible!! They did not miss a beat!! We would use them again in a heartbeat! We highly recommend Pembury Tours.
US
Email Chris A. Bombardo | 35-50 years of age | Experience level: first safari
Customized Family Garden Route
We had a wonderful customized tour of the Garden Route put together by Anya. Anya kept us up-to-date on the tour booking and provided great feedback as we had questions or requested changes. We had several weather induced changes, which Anya was quick to modify the the quick to ensure we completed all the activities. The trip went beyond our expectations. The only issue we had was lack of communication with one of out hotels, Lawhill Luxury Apartments. Several messages were left with the hotel we never received. It was minor, but could have caused issues. It was nice having the rental car dropped off and easy to return. We did shark cage diving, whale watching, two game reserves, several National Parks (including Addo), and lots of sight seeing. Both game reserves were wonderful. Lalibela Game Reserve was great with extensive information and conservation. Our guide Sarah was super knowledgeable and had a great personality. The second game reserver, Kariega, was a bit more tourist, which was perfect for our kids. Max, our guide, was perfect for the kids he was entertaining and keep the kids extremely interested. The two game reserves was a perfect combination. This was a great trip for a family, it was well planned, had elements for both kids and adults, and kept a good pace to keep us going but not wears us out. Thanks, Pembury Tours and Anya...Great trip.
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Email Luanne | 35-50 years of age | Experience level: first safari
Tammy at Pembury Tours Created the Perfect Experience for Us!
Our first time to Africa. Tammy at Pembury spent a lot of time to create the perfect itinerary for us. From the very start of communication with Tammy, to post trip follow up, Tammy was truly amazing. The lodging, Safari's, day trips, drivers, pickups, and communication with Tammy was excellent. We had a perfect trip to a country that was new to us thanks to Tammy. Thank you Tammy! You're amazing!
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Email Brian | 65+ years of age | Experience level: first safari
Extremely Positive Review Though We Had to Cancel the Tour
This review of Pembury Tours is a bit different in that we had to cancel the tour due to a medical situation.
Planning and booking the tour with Heidi was very professional and went very smoothly. We are in the US and Heidi often answered her phone and e-mail after hours in SA. We were able to book the exact itinerary we wanted including both of the safari camps we had previously chosen as our top choices. The prices were very good.
The most exceptional component of our relationship with Heidi and Pembury Tours was after we canceled the tour. I expected to lose all of our deposit, however, upon cancellation, Heidi said that she would do what she could to get us a refund. She did a heck of a job because she was able to get us more than half of our deposit refunded to our credit card.
The Pembury Tours offerings are excellent and Heidi went above and beyond the call of duty in taking care of us. I highly recommend Pembury Tours and cannot recommend Heidi highly enough.
NZ
Email Martin | 65+ years of age | Experience level: first safari
One of our most memorable experiences, which we will never forget.
Would like to commend Kerry Ririe for the amazing package she put together for us. Despite a big time difference, she responded to emails very promptly and made any necessary adjustments to suit or requirements. We would certainly recommend her to any of our friends planning Botswana safaris. The safari itself all ran like clockwork, with all transport arrangements arriving and leaving on time. The lodges were superb, with super friendly staff and amazing food. The driver / guides were all very knowledgeable and made every effort to show us as much animal life as was possible. The Safari booklet given to us at the start will become a valuable souvenir of our holiday.
Email Cel | 50-65 years of age | Experience level: first safari
Excellent Service
We chose Pembury because of the excellent reviews and so feel it only write to add our own.
From the initial plans to pulling together our bespoke initerary everything was handled very professionally.
In the end we booked but didn't go on our holiday due to personal circumstances.
Tammy couldn't have been more helpful or understanding about our situation and did everything to help ease the disappointment, including arranging a partial refund of our deposit.
When we are next thinking of booking we will definitely choose Pembury as the service has been exceptional.
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Email George Seitz | 50-65 years of age | Experience level: first safari
Awesome. Melanie did a fabulous job!
We spent three nights in Victoria Falls, four nights at safari lodges ( eight game drives and saw the Big 5), four nights in Cape Town and a night in Franschhoek (wine country) . Everything went perfectly. Even the weather cooperated!
Melanie always responded to our emails promptly, we loved our hotels, our transfer drivers were always waiting for us on time at the airports and the guides throughout the trip were patient and knowledgeable. It was truly the trip of a lifetime.
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Email Mike | 50-65 years of age | Experience level: first safari
Awesome safari!
Tammy Harding from Pembury Tours took care of everything and exceeded all of our expectations. Fabulous itinerary and prompt communications leading up to our trip were expected, but Tammy followed up every question with a full, timely, and direct explanation to eliminate all our worries. Fantastic lodging, all the critters we wanted to see, and the nicest people catering to our needs. I'm so glad we chose Pembury!
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Email Michelle | 20-35 years of age | Experience level: first safari
Excellent Customer Service and Customization
We were impressed with Pembury Tours from our first interaction with them, and our positive impression remained throughout the whole process of putting together our vacation up through the trip itself. At an early stage of planning to travel to southern Africa, we had a vague idea of what we wanted to see, do, and where to stay, and we thought we could plan this trip on our own. However, we were struggling on putting key pieces of our trip (especially the safari part) together. Thus, we decided to reach out to multiple tour companies for quotes.
Anya with Pembury Tours helped us put our small ideas into a grand plan, which ended up being a roughly 2 1/2 week trip through South Africa, Mozambique, Zimbabwe, and Zambia. At the outset, Anya put together a highly customized itinerary for us, and she worked with us to make small changes to it to make it our own. Through multiple emails, she asked us various questions and we provided her with an idea of what we wanted. Anya was always responsive and patient with us throughout the process, and ultimately planned a phenomenal vacation for us that started in Victoria Falls, continued on to Kruger National Park, Cape Town, Vilankulo in Mozambique, and finished in Johannesburg. Anya and Pembury Tours were also cognizant of our trip budget, and were willing to work with us to maximize our experience based on what we were looking to spend. For example, given that we had a lot of hotel points, we decided to use those for our hotel stays in the Cape Town region. Given this, we were not expecting Anya to help us out with the Cape Town leg at all. However, Anya was receptive to this, understood that we wanted to save some money, and recommended various tour options for us in that area and helped us book them. She also provided us with additional, helpful information for Cape Town, the wine lands, and Hermanus. A really nice thing that Anya and Pembury Tours did was to put together a book for us which included our itinerary, recommendations on what to see and where to go for each leg of the trip and for each day, animals we might see while on safari and on our whale watch in Hermanus, driving directions and maps, and a little bit of history on each place visited. This book, which was hand-delivered to us by one of our tour guides, was a very nice gesture from Pembury Tours that made us feel confident that we were going to have a great trip, very early on.
Our trip was memorable, relaxing, and exciting, all at the same time. We have Anya at Pembury Tours to thank for that. Should we decide to return to Africa in the future, we will not hesitate to reach out to Anya and Pembury Tours to help book our next trip there! We also plan to recommend Anya and Pembury Tours to our family and friends that are contemplating visiting Africa.