Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SI
Email LIJANA VALENTIN - GUIDE OF GROUP | 50-65 years of age | Experience level: over 5 safaris
Everything was perfect, all services superb, they reacted fast on all our demands,...
They really made a programm as we wished, they were helpful before the journey and also during the journey, accomodation was more than the best, all other: vehicle quality, punctually of delivery and collection was amazing, they were always 15 minutes before departure.
We were very surprised about the presents and book with maps and itinerary for each passenger - Pambury Tours - thank you for this!
Also big thanks to Mrs. Heidi Bedford for all time support.
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Email Ann Baldwin | 65+ years of age | Experience level: over 5 safaris
Six demanding customers (really) completely satisfied!
One couple had been to Africa several times and the other two were looking for the trip of a lifetime. Somehow, by what I referred to as "Melanie Magic", we all got what we wanted. An extensive knowledge of everything that is available, a high level of communication and a willingness to go that bit further, all while making it a collaborative effort, gave us that dreamed-of trip. The properties were wonderful with the small touches that make a trip seem so special. Not one arrangement went awry and the detailed documentation made it worry free. If you want to be spoiled while seeing all the animals and sights you cannot go wrong with Pembury Tours.
They are very knowledgeable and professional in their approach
They are very professional and design a great 2 weeks based on our requirements and budget. We covered South Africa, Zambia, Zimbabwe and Botswana. Drivers/guides had great knowledge and communication skills. Hotels selected were comfortable and met our expectations as we asked for a 4 star package.
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Email Lynn M. | 50-65 years of age | Experience level: first safari
Fantastic Trip of a Lifetime!
Kerry at Pembury was incredible! She communicated well, was knowledgeable about the places she recommended, was able to make the changes we requested and even communicated with us via email as we were on our trip. I highly recommend them and I would use them again in a heartbeat.
CA
Email Donna | 65+ years of age | Experience level: first safari
Excellent, professional and responsive. Tammy was always quick to reply to any inquiry.
The Garden Route was enjoyable and overnight stays very pleasant - above-average accommodations. The safaris were luxurious and more than we could have hoped for. We thought the safaris were expensive when quoted but now understand why they were pricy - amazing resorts that were an experience of a lifetime. Service at each resort was incredible as were the meals. Safari staff were very knowledgable and attentive as well as flexible. We loved very minute of this amazing adventure. All of our expectations were met and more!
Thank you, Tammy for your excellent itinerary and for helping us with any difficulties as we progressed.
Our only disappointment was that our driver during the Garden Route continually ran 'interference' with the person in our group who had done a lot of research and had a clear idea of what we wished to do. He took us to places he insisted were worthy of our time but most were not. He resisted many of our suggestions, never asked us if we had plans for the day and only after almost 'ganging' up on him, did he reluctantly agree to drive us where we asked. There was obvious tension between him and our group 'leader' which made things less pleasant. His attire was also a bit too 'informal' plus we had no microphone for the entire tour (it broke the first hour of the first day), so he really didn't operate as a guide. He promised to get it repaired but was not able to do so. Disappointing. Pembury and Tammy did a wonderful job helping us plan and carry out a very special tour.
SG
Email Christine | 50-65 years of age | Experience level: 2-5 safaris
Beautiful Botswana
We had an amazing trip with visits to Okavanga Delta and Chobe National Parks. The guides were extremely skilled and knowlegeable. The camp staff were friendly and efficient. The food was wonderful and of course, the wildlife was breathtaking
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Email Earlie | 50-65 years of age | Experience level: first safari
Amazing
I would like to say Thank you to Kerry. She did an excellent job in organizing to my our trip a lifetime experience.
Did not have any problem with our trip to Africa. If you are looking for a travel agent I would highly recommend Kerry. She quickly to answer all our questions. We had an amazing time. Most especially interaction with the elephants is so far the BEST.
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Email Riza | 35-50 years of age | Experience level: first safari
Top notch
We visited South Africa and Zambia with day trips to Zimbabwe and Botswana last month. Our travel plans were arranged perfectly to suit what we all wanted to do and more. The itinerary was very thorough and beautifully made. Kerry our agent was very quick to respond to all our needs. We did not encounter any problems at all. Overall we were very happy and impressed with their service.
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Email Angie Dante | 35-50 years of age | Experience level: first safari
Well Thought Out Itinerary
Pembury Tours (thank you Kerry!) provided us a well thought out itinerary. From the time we landed in South Africa to when we left in Johanessburg - it was a smooth trip. The guides were knowledgeable. The accommodation picked up for us was great specially Nottens Bush Camp in Kruger. We didn't know what to expect on our first safari but it exceeded our expectation. Kerry was able to provide suggestions so we can fill in our days with activities without being hectic. The transfers were easy even if we have to go thru Passport control. Kerry was easy to work with and very prompt. She was patient answering our unending questions . I would highly recommend Pembury Tours to anyone.
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Email Doug Cecil | 50-65 years of age | Experience level: first safari
6 stars out of 5 stars to Pembury Tours
I would give 6 stars to Pembury Tours if I could.
Our agent, Tammy, was clearly working behind the scenes throughout our trip to ensure that we were safe and well. No matter how small the issue, one quick email and it was resolved in a matter of minutes/hours. We felt as if she worked solely for us! She organized perfect accommodations and safari properties for us. It was obvious that she took everything we told her during our planning stages and applied it to her trip framework, allowing us to get everything we were hoping for out of our trip to Africa, and MORE!
At every turn, we were met by thoughtful guides, prompt transportation, and the kind of first-class service that we've never experienced, and now can't seem to live without. In Cape Town and Johannesburg, we loved being linked up with private tour guides, both native to South Africa. The guides gave us extraordinary overviews of the history and culture of South Africa and personal accounts of the ongoing struggles present today (water crisis, political and racial issues, etc.) When an excursion issue arose on our trip to Victoria Falls, we seemingly exhausted all avenues dealing with the local groups and agents. All it took was one phone call to Tammy and we received a refund from the cancelled excursion and booked on another. That trip, swimming the Angel/Devil’s Pool in Zambia, was a “once-in-a-lifetime” experience.
But ultimately, the safaris were the pinnacle of our experience. The food, drinks and accommodations (oh, the accomodations!!!!) were all extraordinary. Our safari guides at both Sabi and Muchenji will be legends in our lives forever, as they both clearly took pleasure in showing every animal they could imagine, from the elusive leopards and cheetahs in Kruger, to herds and herds of zebras, elephants, and giraffes in Chobe. From surprise champagne night drives and walking safaris, to riverboat lunches on the hippo banks and a private romantic evening dinner (rose petals and private butler included!!!), we will genuinely remember forever as a highlight of our lives.
We have travelled to 6 continents and over 100 countries; this was the most spectacular service and experience we’ve ever had, period. Thank You Pembury!
