Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Raji | 50-65 years of age | Experience level: first safari
Heidi Bedford was brilliant. She gets a 5* rating.
Communication with Heidi Bedford was excellent. She was prompt and provided great guidance when we were planning the trip. Once she understood our itinerary, she completely laid out the detailed plan for us. We were a group of 12 people and I was the main point of contact but she fielded questions/concerns from other individuals in the group as well. She was always extremely polite and professional at all times.
I found Pembury Tours on the internet and I had read good reviews on Trip advisor but was skeptical in the beginning but Heidi put my fears to rest after the booking process went smoothly. None the else, we as a group were nervous wondering how the trip will go once we landed in Cape Town. All I can say now after the trip is over is that Heidi did a fabulous job for making this trip an amazing and remarkable experience of us. The entire trip went according to plan, like clock work. The stay in Cape Town was excellent, the safaris were brilliant-once in a lifetime experience, all the transfers were on time, and the accomodations were comfortable.
Heidi's services exceeded our expectations and this sentiment is shared by our entire group of 12 people.
We give Heidi Bedford a 5* rating.
Heidi - Thank you so much for a fantastic, memorable trip!!
CH
Email Antonio | 50-65 years of age | Experience level: first safari
excellent service and first class faciliies
I bought a Cape Town (Radisson Blu Waterfront Hotel) + Kruger Park (Dulini River Lodge) + Victoria Falls (Royal Livingstone) + Chobe Park (Ngoma Lodge) + Okavango Delta (Shinde Camp) 2 weeks tour with Pembury Tous and i must say that i was very happy with their services at every moment and i recommend them.
I started asking for quotations 18 months before i travelled, i had to postpone the tour, i asked for new quotations one year later and they still maintained their offer in their files, rebuilt the whole offer in one day, gave me very good advice on every detail i needed, their wise lodges selection, activities...
The quality of the services provided by Pembury and their representatives (drivers, guides, extra activities etc.) at every place and the accommodation i had was superb. Also their advices (topics for the trip, recommended restaurants...) were very helpfull
All I can do is thanking Ms. Tammy, who was in chage of my tour for all the good services i have received.
Email Andrew | 50-65 years of age | Experience level: first safari
Excellent ,everything was beautifully organised by Tammy via email.
This was our first trip to South Africa so we sent Tammy our wish list, what type of accommodation we liked and an indication of our budget.She came back with a proposal which I don't think we even need to tweek.Between booking and the date of our trip Tammy kept in contact and promptly answered any of our queries. We were met at the airport ,taken to our hotel and given our itinerary. Next morning Lele Mbinda picked us up promptly and took us on the first of three tours in Cape Town. The tours were adapted according to the weather and our special interests. We flew to Durban to pick up a hire car for the next stage of our trip. All the instructions got us to our hotels easily and each had its own character.The Rhino Ridge Lodge was one of the highlights. During the three nights we stayed we went on six game drives with Hala who ensured we saw an amazing variety of wildlife,identifying any we didn't know. The truck seldom had more than four passengers and you felt like you were on your own private safari. The staff at the lodge itself were friendly and helpful, and the food well balanced in terms of size and variety. The staff sing for residents birthdays was something special. As visitors from the UK the only hairy bits were driving on dirt tracks in a hire car in Rorke's Drift and Hluhluwe Imfolosi Park but that was inexperience. It was a wonderful holiday beyond our expectations and we are very grateful to Tammy for her organisation and suggestions.
Very professional and personalised service for a safari trip
From the moment we contacted Pembury tour, we were impressed by its professional and high quality service. Our contact person, Tammy, always responded promptly to our specific needs and desires for our safari trip. She was flexible and accommodating throughout the planning phase of the trip, and recommended various options for the choice of the game reserves and lodges. She even managed to insert a tour of the Panorama Route during the transfer from the 1st game reserve to the 2nd at our request, which turned out to be a wonderful break in-between the two safari activities. The entire trip went seamlessly, with all of the three tranfers (including Panorama Route) and two accommodations organized perfectly without any glitch. We were grateful for their attentions to details and reliable service, and for the memorable safari experience.
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Email Vicki | 65+ years of age | Experience level: first safari
An absolutely fantastic trip prepared by Kerri at Pembury Tours!!
Our trip was amazing! It was beyond our expectations! We were able to customize the trip to include the things we wanted to see. Kerri made suggestions and gave us choices that made our trip perfect. Our tour included a visit to Victoria Falls, an elephant back safari, a day trip to Chobe NP in Botswana, safari experiences in two different locations in Kruger NP and a few days in Cape Town. The itinerary that Kerri created for us allowed us to see everything we wanted to see and also allowed us time to relax and enjoy our surroundings. Everything about our trip was perfect, the accommodations, our guides, the transfers, etc. Every place that we went, the people were so friendly and very helpful. We would definitely recommend Kerri and Pembury Tours for anyone looking for a great safari experience.
DE
Email Peter Lohwasser | 50-65 years of age | Experience level: first safari
Tammy thank you so much for execellent prepared itinerary!
1. Communication was very good. Tammy sent so many nice proposal.
2. Accommodations we enjoyed each night! Very good selected. Cleaness super, and gentle
3. Lalibela Lodge was the Highlight. Everything was perfect :)
Tammy, thank you very much! I hope we will visit ZA again, so I will go in contact with you.
Trip of a lifetime thanks to Kerry at Pembury Tours!
It is hard for me to begin… as everything about our trip to Africa was positively perfect. Our dream vacation became a reality and was orchestrated with precision. I will be forever grateful to Kerry R. at Pembury Tours, for organizing our trip.
From the moment we first started to work with Kerry, I knew that she was going to be our angel. She was so incredibly open to our wishes and truly listened to what we wanted. She was not pushy or overbearing. She ably guided us in building our tour without us feeling we had no say. Kerry was flexible, attentive, responsive, and supportive. Our tailor-made itinerary met all of our needs (including keeping the trip to an affordable price and within our budget).
Our trip exceeded all expectations. We traveled to Victoria Falls, had a day trip in Botswana, stayed at a couple of safari lodges in Kruger National Park, and ended in Cape Town and the Winelands. The hotels recommended by Kerry were amazing! The hotel staff, tour guides, etc. were all incredibly friendly and knowledgeable (esp. at Lukimbi Safari Lodge – a must stay place!).
If you are looking to go to Africa at an affordable price and have the time of your life, contact Pembury Tours. The service is incredible. You will not be disappointed!
Kerry – thank you! You are simply the best!!
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Email Andrew | 20-35 years of age | Experience level: 2-5 safaris
Amazing trip thanks to Tammy at Pembury Tours!
We had a large group of people traveling from NYC and planning a trip to southern Africa. Tammy put together an amazing itinerary to Vic Falls, Chobe, and the Okavango Delta. She made great recommendations for lodging and activities and was also super responsive and helpful. Can't recommend her and Pembury Tours enough!
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Email Erel | 35-50 years of age | Experience level: 2-5 safaris
Outstanding Service from Tammy
I normally like to do all my own planning/research for trips, but we were extremely busy and needed help. So we contacted Pembury based on reviews we had read, and were put in touch with Tammy. Thank god for this.
It's rare to find someone so responsive, and thorough...and just good at her job. We outlined what we wanted, she gave us options, and basically did all the legwork in putting together our itinerary. We never had to chase things down or make corrections, everything planned happened without issue, and she assisted with numerous curveballs we threw her way. She just made it all so easy. It was a tremendous burden lifted...and the result was a vacation that exceeded our already high expectations.
The communications in particular were incredible. Very responsive, managed our expectations re: when we could expect to hear back from her, incredibly friendly...we even got her phone number and were WhatsApp'ing during the trip, so she could make sure things were going smoothly.
By the end of it all, we had invited her to our wedding. !!! So in short, we recommend Tammy/Pembury wholeheartedly and without reservation.
AT
Email Wilhelm | 35-50 years of age | Experience level: 2-5 safaris
Our holiday was - thanks to Tammy and her excellent service - a great experience!
We had so many wishes and requests (that house in Knysna, this golf course at that date and so on ... :-))), even some short-term changes we made after having already arrived! And Tammy and her collegues at Pembury Tours managed to arrange all our accomodations, means of transports - without any complaints or problems. Thanks to Tammy and her collegues, we had a really memorable and wonderful holiday. I would really recommend to contact them when planning a trip to South Africa!