Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Jess | 35-50 years of age | Experience level: 2-5 safaris
Anya
I cannot say more about the professionalism, the responsiveness, and the vacation planning abilities of Anya! Our family of 8 reached out to her to plan our trip to Cape Town and with VERY little direction from us beyond our desire to see as much as possible in 8 days, Anya anticipated our needs and executed a perfect itinerary that made everyone from the youngest (5) to the oldest (40 something!)
I would recommend Pembury to anyone looking for a full-service travel planning agency that provides for all the big (and little) things one may need on vacation. We literally worried about nothing and just enjoyed the ride!
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Email Jamie | 35-50 years of age | Experience level: 2-5 safaris
Trip of a lifetime for our entire family!
I am so very grateful that we were put in touch with Anya to help plan and execute our trip to South Africa. Every step of the holiday from the early discussions on what we wanted to do/see to transfers from airports was handled to the finest detail. Our lodgings were perfectly situated and suited for our needs and family. We really could not have asked for anything more. Anya was attentive, thoughtful, cognizant of some of the difficulties when traveling with young children, and extremely professional. My family is already planning another trip to South Africa and encouraging our friends to visit. I know that I will recommend Pembury Tours without hesitation and, of course, the expert guidance of Anya. Thank you for making our dream trip a reality!
We had a fantastic 14 days tour of South Africa, Swaziland and Victoria Falls with Pembury tours.
Heidi at Pembury tours is the best travel agent I have come across in many years of travelling around the world with many tour companies . She replies to emails promptly, answers questions in details and was readily available when needed for minor hiccups while we were on tour.
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Email John & Carol | 65+ years of age | Experience level: 2-5 safaris
The Best of the Best- (Value-Service-Experience)!
Susan- Pattison- Wait from Pembury Tours arranged our private safari. We are experienced travels who do a lot of homework before our trips. We contacted Pembury Tours and Susan responded in less than 24 hours. We knew where we wanted to go but needed advice about where to stay. All communication with Susan was efficient and helpful. Our safari included South Africa ( Sabi-Sabi), Botswana (delta) and Livingston (Victoria Falls). The safari exceeded our expectations which are always very high. At each and every place we stayed the service, food, lodging and game drives were outstanding. We have friends who have already booked with Susan for an almost identical safari this July.
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Email Mike | 35-50 years of age | Experience level: first safari
Excellent all-around
Susan at Pembury Tours was very responsive to our interests and arranged an amazing first trip to southern Africa including safaris in Botswana and a visit to Victoria Falls. She was flexible, attentive, and did not inundate us with options but instead gave a couple choices for each location that suited our criteria. Of the ones we picked, all the accommodations were fantastic. The transportation and all other logistical arrangements were also perfect, which was even more challenging given that my mother had an accident while in a remote location and had a be treated at a hospital. When this occurred, Susan was immediately available and made all the arrangements for a smooth and timely transport so that my mother could have good medical care. Her services and local knowledge were indispensable to us as first time visitors to Africa, and even allowed us to catch up with the others in our party to finish up our vacation together. I would definitely recommend Susan and Pembury Tours and would use them again not just for their excellent product but also for the peace-of-mind they provide.
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Email Cindy Kathuria | 50-65 years of age | Experience level: first safari
Fantastic trip!!
Our family booked a tour of South Africa with Pembury Tours. We worked with Heidi who was absolutely fantastic to work with! We planned the trip over several months and Heidi suggested an itinerary for us that was perfect! She adjusted it along the way depending on our preferences. She clearly knows the area and accommodations. There was never a time when I emailed her with a question that she didn't get back to me right away. She couldn't have been more helpful!
We started in Cape Town at the Lawhill Apartments which was a great place to see Cape Town from. It was within walking distance of the shops and restaurants in the Marina. Heidi arranged all of our tours, transfers and intra-Africa air. Her suggestions for tours in Cape Town were perfect. We really enjoyed the day of wine tasting and the peninsula tour. Both are not to be missed. Everything was absolutely seamless.....top notch transfers, tours and air.
We stayed at 2 different safari lodges while in Sabi Sands. Kapama Karula was a stunning place....absolutely beautiful and the service was 5 star. We transferred to Sambambili Game lodge which was a small step below Kapama Karula in it's luxury but still a terrific place to stay.
All in all it was a terrific experience for us. We live in the US and it can be a little daunting to make decisions for a big trip like this through an agency that you aren't familiar with. I had read all the reviews for Pembury and felt pretty confident it would all be ok and it was. They did a fantastic job! Thank you, Heidi!!!
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Email Ryan F. | 20-35 years of age | Experience level: first safari
Couldn't have done it without Gail at Pembury Tours
I generally do not use any travel agencies or tour operators to plan trips because we kinda like figuring out things on our own where we can really experience different areas, but there is no way that we would have had such a successful trip without Gail's help. She was easy to work with from USA via email and made sure we were all set for our safari. Gail offered so much information that I would not have known (or been able to find online) to help us pick the best place for our trip. It was very easy and all set for us to have transportation to/from the airport and a perfect safari. She even asked if we have any special requests or dietary restrictions that she can inform the safari lodge (which I wouldnt have even thought about). I even researched the rates and found that it was about the same price whether I had Gail's help or not. Would definitely call them again if/when we return to South Africa. Thank you!
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Email Allison | 35-50 years of age | Experience level: first safari
Perfect in every way
This was the trip of a lifetime and Pembury Tours helped make our dreams come true. We traveled to Cape Town and Sabi Sands, South Africa, then onto Victoria Falls in Zambia. Laurette was our travel consultant and made sure each and every detail of our trip was perfect. I cannot say enough about the lodging options and the service we received during our trip. Every trip I will take from now on will have to try to compare to this one - and it will be tough! I would highly recommend Pembury and Laurette for your African travel needs. It was worth every single penny!
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Email Eli | 50-65 years of age | Experience level: first safari
Courteous and prompt service during planning leading to well documented plan and very good execution
The whole experience with Heidi, our Pembury consultant, was excellent from start to finish. She was very responsive and adjusted the plans per our requirements as we developped our itinerary for the trip. We received what was promised by Pembury and what we had expected in terms of ground sercice and accomodation (very good). The only "maybe" would be the transport; the quality of the vehicles was just OK but not up to standard.
Ipodimo, our Safari lodge at Madikwe Reserve, was a really special place with very special and helpful staff running it. We where really looked after very very well. I'd love to come back!
Mario the tour guide for the wine country tour was excellent and very informative. His car was just ok. It could have been better. I highly recommend Mario.
Email Nigel Beadman | 65+ years of age | Experience level: first safari
Exceeded our expectations with excellent customer service and accommodation choice.
Excellent communications before our holiday from Melanie proved very valuable giving us valuable hints for planning during our stay. Our itinerary/written guide was detailed and similarly helpful. The tour guides were great. The accommodation chosen for us did not disappoint, was first rate and added to the enjoyment of our holiday.