Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Shelly Foland | 50-65 years of age | Experience level: first safari
Exceptional Trip Thanks to Gail at Pembury Tours
We went to Victoria Falls, Kruger, Cape Town and the Garden Route on this customized trip. Gail efficiently and enthusiastically helped us plan this trip to suit our needs. Sometimes we stayed at 4* resorts and other times we decided to splurge 5*. ( Can't say enough about Tanda Tula at Timbavati). This required a lot of back and forth planning and Gail was always on top of it and happy to help us create the trip of our lives as it pertained to our desires and tastes. All of the resorts we stayed at were incredible and the transfers were well organized and punctual.
One advantage to booking with Gail, that I did not anticipate, was her help when I broke my ankle at Victoria Falls! We were fortunately booked to fly to Nelspruit, ZA that day (surgery in Zamba - not an option!). Gail got us a personal transfer to the airport and found the best trauma hospital in Nelspruit and directions to get there when we arrived. We would have been lost without her! We ended up having to rearrange the trip a bit because I ended up needing surgery and was in the hospital for 3 nights. She was able to rearrange our stay at Tanda Tula for longer so I could go on safari drives where we got see the Big 5 and much more.
Afterwards, when we were in Cape Town and the Garden route she was able to find us hotels that had wheel chairs - which was necessary for us at that point because I couldn't put weight on the injured ankle. We had originally planned to just book B&B's on the Garden Route on our own as we went so it was above and beyond for Gail to help us out there. She also called the airlines when we had to fly ( some of the flights that I booked) to let them know we needed help getting on and off the plane ( small planes with steps). And to top it off - when we started the last leg of the trip at Port Elizabeth airport to head back home - Gail surprised us by bringing us a wheel chair in person when we drove in to return the car rental! That was awesome! It was so nice to meet her and she is as warm in person as she is in e-mails and over the phone.
The original trip that we planned with Gail was fantastic. On top of that, even though I'ms sure that no one plans to break an ankle on a trip, just know that you will get help from Pembury Tours if something unexpected does happen. Without Gail, we truly wouldn't have been able to salvage our trip.
Email John C | 50-65 years of age | Experience level: first safari
Perfection from Pembury
I initially contacted 4 safari operators to discuss outline itinerary and estimated costs. Pembury were the most efficient and friendly in responding. Kerry was our travel advisor and we found her to be excellent. Kerry was professional with a good sense of humour. Kerry was able to provide a lot of suggestions and was a fountain of knowledge. We subsequently booked with Pembury and did not regret it for a single second. We were able to book our own flights and co-ordinate with Kerry on arrival times etc. The airport/hotel transfers were punctual with friendly drivers. Organised tours went off without a hitch and again the drivers/guides were excellent. Arathusa Lodge was the safari lodge we stayed at and it was superb. at Victoria Falls we stayed at the Avani Victoria Falls Resort which was excellent. This was our first visit to South Africa and Zambia, with the main reason being to do a safari. Given the excellent service and professionalism provided By Kerry and Pembury Tours we are already talking about a return visit to Afica for another safari. Pembury will be our first call. Highly recommended.
IT
Email Michelle | 20-35 years of age | Experience level: first safari
Trip of a Lifetime
Pembury did an amazing job with out itinerary! Everything was customized based on our desires and timeline, they even made some last minute adjustments due to layover issues. Our safari experience was above and beyond anything we had expected. All the businesses used by Pembury were very knowledgable, super friendly, everything went just as planned without any hiccups. Booking was easy and straightforward, we completed everything via email, so simple. I would highly recommend Pembury to take care of any or all of our plans.
Email Shona and Gerald Chaffey | 65+ years of age | Experience level: over 5 safaris
Anya Visser was brilliant making our holiday memorable.
Communications extremely efficient, working out of hours at last minute due to a flight change in London. Car waiting at JHB airport with documents. Everything was first class and the lodge suggested was out of this world. Certainly recommend Pembury to friends in the UK and will use Anya again when next visiting SA.
The trip was flawless. Great accomodation, terrific guides, and all transfers were on time
Kerry did an excellent job helping us set up our tour. She quoted us several prices based on the lodges available, and went out of her way to accomodate us when our planned dates changed. The itinerary packet we received at Joburg airport contained everything we needed to know. The time spent at the game reserves was incredible. Both Simbavati and Lion Sands were outstanding facilities, and the game drives and meals were terrific. We saw tons of animals and birds at both places. It was definitely the trip of a lifetime.
Email Martin & Carol | 50-65 years of age | Experience level: first safari
It could not have been better.
If you are reading this no doubt you are at least thinking about going to South Africa and who you can trust to ensure you can have complete peace of mind.
This was us in January of this year and after searching the reviews Pembury tours stood out.
From the first enquiry it was a pleasure to deal with Pembury and in particular Tammy who was my contact. The options are many and varied and they will sort out any combinations to suite your needs.
I opted for 4 nights stay in Cape Town, 3 nights safari in Kruger, 1 nights stay in Johberg and 3 nights at Victoria Falls.
Tammy sorted out all the hotels, internal flights, transfers advising and adapting things to ensure a perfect fit for what we were looking for but I decided to arrange the international flights to get the best deal.
The admin side was faultless.
What about the holiday itself, again faultless, not a single problem with the hotels, quality of accommodation, food, booking in and out, every transfer was there waiting for us with name displayed.
Each place had it's own appeal and contrasted the other so it was like having 3 holidays in one.
Our hotel ratings for us were.
CP = Commodore 4*+.
JHB = African Rock 5*.
VF = Avani 4*+.
Safari Nottensbush 5*++++++++++++++++ What an experience, never to be forgotten.
In conclusion, if you are planning on going to SA, Tammy @ Pembury tours could not be recommended high enough.
I have travelled a lot and this is my first ever review but felt moved enough to do it.
Thank you again PT and Tammy for a once in a life time holiday that will be remembered for a lifetime.
Best regards. Martin @ Carol.
Email John & Sarah | 50-65 years of age | Experience level: first safari
Excellent suggestions, organisation & communication for safari holiday
From initial quotes & sussing out various travel consultants, we decided on Pembury Tours based on reviews & speed of communication as well as quality of suggestions.
So pleased we did!! Heidi Bedford looked after us & I cannot recommend her more highly. The recommendations, organisation & communication was superb. the places were fantastic & everything worked out without a hitch. We were lucky to have great viewing, terrific rangers & trackers & fabulous lodges.
Thank you Heidi!!
KW
Email Jayashree Guha | 65+ years of age | Experience level: first safari
Overall it was an excellent trip.
We (group of eight) had a great experience! Prompt communication and excellent service for tailored made itinerary are worth noting. We would highly recommend Pemburytours to all our friends who whoever wants to visit South Africa.
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Email Linda | 65+ years of age | Experience level: first safari
Trip of a lifetime
We just returned from our trip to South Africa and couldn't be more pleased. Tammy booked everything exactly as we wanted. She worked very hard to accommodate the fact that we needed triple lodging as our daughter was traveling with us. We stayed in Cape Town, Simbavati River Lodge in Timbavati, and Notten's Bush Lodge in Sabi Sands. The safaris were incredible. We saw the Big 5 and much more. Tammy recommend staying in two different areas and it was a great idea. We weren't able to see all the animals in one area but completed our list at the second. It also gave us a chance to experience different surroundings. I would not hesitate to book another trip with Pembury Tours. Their attention to detail made for the best trip ever.
Email Tom | 20-35 years of age | Experience level: first safari
Great customer service, excellent high-qaulity tour
Tammy at Pembury Tours took great care pulling together our itinerary. She provided lots of options along with pros and cons and good visibility over price and standard. Very quick to respond to questions and no request was too much hassle. Some good "insider" insights too which helped us decide where to go and how long to stay. The cost of the trip represented good value for money I think. The welcome pack was of high quality and very clear and professional. We felt very comfortable and safe in Tammy's hands and had a wonderful trip - thank you!