Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Mandeep & Dhruti | 20-35 years of age | Experience level: over 5 safaris
Trustworthy and professional company ... with a human touch!
We are thrilled to write this review for Pembury Tours, and in particular, Anya who was our tour consultant. After reading so many positive and 5-star reviews about Pembury Tours on SafariBookings.com, we decided to get in touch to help organize our safari to Sabi Sands. Anya was kind and cooperative enough to answer our questions and provide an offering that met our specific needs. During our conversation, we expressed our desire to visit South Luangwa, Zambia and she helped us with a perfect itinerary that we decided to go ahead and book instead of Sabi Sands as originally planned.
Both of us being hobbyist photographers, we had requested for a private tour and cited particular requirements - right from what we'd like to do and see, our budget and the desired length of stay, to finer details like dietary requirements, what kind of tents we'd prefer, etc. Leaving no stone unturned, Anya put together an amazing and extremely well organized itinerary. The camp recommended by her, Flatdogs Camp, is a wonderful property in the valley. The guiding quality was top-notch, the food was delicious (even for vegetarians like us), and above all the staff, including the owners, were so welcoming and friendly. We had fairly high expectations from a sightings point of view, and thankfully we got to see and photograph everything we wanted including Leopards - the marquee species in South Luangwa, and the endangered African Wild Dogs, not to mention innumerable other animals and birds.
As a part of the entire booking process, it was a seamless and stress-free experience. Anya was very understanding, accommodative and was quick to respond to a million emails we would have sent to her. She is extremely hardworking and caring at the same time. It is a skill to be able to manage demanding guests and be patient at the same time. Anya certainly excels in this regard. Travelling during Covid-19 times can be very stressful, and the rapidly changing travel rules make it even worse. We were originally scheduled to travel in June'21 but the delta variant caused our flights to be banned just days before our travel date. In these uncertain and anxious moments, Anya stood strong by us and catered to our questions with a human touch! She is so trustworthy and reliable and stayed in contact constantly as we tried to reschedule our safari.
We eventually travelled in Nov'21 and thanks to the meticulous efforts from Anya, we had a fabulous time. Smaller things like airport pick-up and drop services, arranging for Covid-19 tests, etc. were kindly organized by her, ensuring that we could relax and enjoy our safari. As fate would have it, the panic around the Omicron variant meant that our flight back home was suspended literally 3 hours prior to the departure, leaving us stranded at the airport. Despite being her weekend and on top of that being fairly late in the evening, Anya went out of the way to arrange a vehicle to take us to a hotel to spend the night, and also kindly assisted in finding alternate flights back home. In these desperate times, having somebody trustworthy and reliable makes a huge difference mentally, and we are lucky to have had Anya around to help and guide us. It's difficult to imagine booking a trip on our own, especially in these challenging uncertain times. In the absence of the expertise and professionalism exhibited by Anya, it could have been a far worse and stressful experience for us. Thankfully, she lifted a lot of burden off our shoulders and ascertained that we enjoy our trip and leave the worries to her. A big thanks to you, Anya!
Pembury Tours is a name you can trust and rely on. We highly recommend them - they know what they're doing and are the best in business.
ES
Email Rahul | 20-35 years of age | Experience level: first safari
The best tour operator to discover the wonders of Africa
I am super grateful that I came across Pembury Tours where Anya was our tour consultant and created the perfect and unforgettable trip for us. Anya did an amazing job helping me to plan an unforgettable trip to Zimbabwe and helped me plan my proposal. It was our first time visiting Africa and the only thing I knew is that I wanted to propose next to the elephants. Therefore, Anya helped me and guided me to which country we should visit to enjoy the company of the elephants.
Since it was our first time visiting Africa, and one of our first trips outside Europe after covid, Anya's guidance throughout and support were incredible. She prepared the most romantic and adventurous trip for us. From our VIP airport pickup to the romantic and incredible accommodations, every detail was taken care of, the only thing we had to do is create new memories. We started at Victoria Falls and then spent a couple of days at Hwange National Park where we created incredible memories and stories to share with our friends and family.
The trip exceeded our expectations, both the camps and the lodge we stayed at were excellent! Apart from the trip, Anya helped me out organizing my proposal, my now fiance had been wanting to see elephants for a long time, and with Anya's help, I could propose to my other half in the company of the elephants at The Elephant Camp, something that we will forever cherish.
We will not hesitate to book our next trip to Africa with Pembury Tours!
US
Email Jillian | 20-35 years of age | Experience level: first safari
The most perfect honeymoon experience thanks to Heidi & Pembury Tours!
My husband and I recently returned from the THE MOST PERFECT honeymoon trip to South Africa, and we know for sure that it is due to the work of Heidi and of Pembury Tours that we had such an incredible experience.
I worked with Heidi planning my honeymoon for almost 3 years. Due to COVID, our original wedding and travel plans were rescheduled, cancelled, and rescheduled again and again. Every single time we were forced to make the decision to postpone, Heidi was positive, supportive, and still remained excited about the event and the opportunity to make our dreams a reality even with a new date. She would tell you that by the time our honeymoon finally arrived, she was more excited than we were!
Every single part of our trip that Heidi touched was perfect- from the several itinerary options that she versioned for us at the beginning all the way through the final airport transfer on our way home. She paid meaningful attention to our goals and our ideas about what we wanted to see/do/experience, created itineraries to choose from, and responded to our thoughts and feedback to design the perfect trip, as if she was reading our minds. The pre-event communications and preparation were exceptionally helpful to frame our experience, and the packet and details that met us upon our arrival in the country continued everything we could need (and more!) to orient ourselves to our trip.
Throughout the trip, Heidi checked in via WhatsApp, and even communicated with some of our parents to help organize some ‘secret’ surprises for us along the way. And our parents have more wonderful things to say about her help organizing some meaningful gifts that were delivered to us at the perfect time!
I was such a relief to literally just sit back and relax, and let Heidi’s planning or organization take control. The tour guides, the transfers, the check in process at each of our locations, etc.- was all expertly organized. We didn’t have to worry about a single thing the whole time!
My husband and I are eager to be ambassadors for both the beautiful country of South Africa, as well as Pembury Tours. We could not have had a better trip, and have Heidi to thank for being at the helm of it all!
Email Heather | 50-65 years of age | Experience level: 2-5 safaris
Anya is very efficient and great to deal with.
Anya from Pembury Tours is a really great agent. Very patient and efficient. She has been fantastic to deal with for our holiday to Mauritius
US
Email Hilda | 50-65 years of age | Experience level: 2-5 safaris
Trip of a lifetime - thanks to Kerry Ririe !
I wanted to take my daughter to South Africa and Zambia in 2020 to celebrate her being accepted by a Master degree program. We had to cancel because of COVID, planned again in 2021, canceled it again and, we finally went in 2022 to celebrate her graduation along with her best friend ! Over the two years, Kerry was so patient, understanding, informative. We changed the dates a few times to accommodate everyone's schedule, altered the itinerary, requested restaurants reservations to be made.....Kerry accommodated every single request with good advice and most wonderful attitude. And when she said we could call her whenever there's a need, she meant it ! One of us left the phone in the car on the way to Nelspruit Airport, without knowing the driver's number, we called Kerry for help. She picked up the phone right away.....it was before 7 in the morning.....and just like that the driver returned to the airport in less than ten minutes and we got the phone back....whew ! She also arranged COVID test for us before we left Zambia to make it so much easier on the way back. So, not only Kerry crafted an itinerary exactly to what we wanted, she also took great care of us during the whole time. We highly recommend Kerry to anyone who wants to see Africa. We had a trip of a lifetime not only because of her excellent work and expertise, but most of all is because she cares !
For reference, we went to Cape Town (4 nights), Sabi Sand Game Reserve (3 nights), White River (1 night), Victoria Falls on the Zambia side (3 nights), we also went to Zimbabwe side on the day we left.
SG
Email Melissa | 20-35 years of age | Experience level: first safari
Trip of a lifetime
We approached Pembury Tours at the end of March of 2022 to plan for a trip in June 2022. Tammy Harding was our Tour Consultant and we had a great experience throughout the entire trip planning process and while we were on holiday. Even though it was a fairly short time before our travel dates, Tammy did a fantastic job putting together our itinerary based on our requirements. There were a few activities we wanted to include and she was also able to accommodate them into the itinerary and gave her recommendations/advice.
Before our travel, Tammy promptly sent us all the required information and also made herself available on whatsapp if we had any questions. She also sent us additional information ahead of us receiving the detailed travel pack just so we were prepared ahead of time. While on holiday, we were able to easily contact Tammy who checked in with us as well. All of Tammy's recommendations on accommodation and activities were spot on and we enjoyed them very much. The lodges we stayed exceeded expectations and all transfer partners were highly professional and service was excellent!
It was a trip to remember and we will not hesitate to book with Pembury Tours again in future. Will definitely recommend our friends and family to book with them too!
US
Email Elizabeth | 20-35 years of age | Experience level: first safari
If I could give more than 5 stars I would!!!
I can’t say enough wonderful things about Pembury Tours! The company as a whole is very organized and professional. Our tour consultant, Kerry Ririe, was an absolute pleasure to work with! She went above and beyond to ensure we experienced our dream South African vacation. She took real interest in our hopes for this trip and made it all happen, as well as offering her own excellent recommendations on what to do and places to stay. There was thorough and timely communication back and forth in the planning process and while we were on the trip, I felt like I didn’t have to worry about anything! She put our minds at ease planning such a big vacation, especially with Covid restrictions still in place. We didn’t have one issue during the entire two week stay! The cost of the trip, considering how extravagant, was in my opinion VERY reasonably priced. My husband and I would do it all over again, with Kerry and Pembury!
Email Dan | 35-50 years of age | Experience level: 2-5 safaris
Professional and on the ball. Always available and executed a smooth and happy experience
Lovely tour put together by Kerry, and we enjoyed ourselves immensely
Saw loads of animals, and stayed in great accommodation
Well looked after
Will do this again
Perfect
What a great trip!! Pembury, specifically Anya was fantastic to work with. She took all my ideas - which were all over the place, and incorporated them into a well-organized, seamless, once in a lifetime experience. Anya was available and responded immediately to all my concerns prior and during our trip. All connections ran without incident and the properties she booked for us were all excellent - better than we expected! Our trip ended up with just the two of us - instead of the original 6. It was so personalized and our private tour guides were knowledgeable and fun to be with. I looked into a number of companies and am so happy I decided to go with Pembury. Prices were reasonable and the information provided prior and during our trip was so useful. Best decision we made was to go private and personal. I’m spoiled now!
US
Email Cristina& Family | 35-50 years of age | Experience level: first safari
Outstanding tour in Southern Africa
Anya Visser organized our once in a lifetime, last minute vacation to Victoria Falls and Botswana. This was our first trip to Africa and I couldn’t have asked for a better person to help me with this. Anya hits all the points: organized, nice, professional, good listener and the best was the personal touch. It truly felt as she was planning this for someone she knew. The itinerary gave us a good understanding of the country, flora and fauna and time she allotted for each destination was perfect. She even wished happy birthday to my husband and son and communicated with the lodges about having cakes! We are thinking already about our next trip to Africa and I know who will be helping me plan this. Thank you Anya for everything!!