Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Charlie | 20-35 years of age | Experience level: first safari
Excellent service
Very professional and quick to respond. Set up the tour exactly as we had hoped
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Email Pilar | 20-35 years of age | Experience level: first safari
Fantastic! Thoughtful, responsive, kind, and helpful!
Anya at Pembury Tours planned an incredible trip for my mother and me to celebrate my mother's retirement. I reached out to Anya with a few ideas of where we wanted to go and what we wanted to see, and she put together a seamless custom itinerary including Cape Town, Cape Winelands, Sabi Sands Reserve for safari, and Sandton/Joberg. She was available throughout our time and incredibly helpful and responsive both during and in advance of our stay. She even planned a few thoughtful surprises for my mom along our journey. We were always well taken care of, from the time we arrived at the airport in Cape Town through our departure in Joberg. Everything was absolutely beautiful in South Africa- it is truly a magical country, and we had a magical experience that we will remember forever. Inyati in Sabi Sands was remarkable!
I would without a doubt recommend Anya and Pembury and I plan to work with them again very soon!
Email Nathan | 20-35 years of age | Experience level: first safari
Excellent, friendly, helpful
Anya from Pembury was absolutely incredible in helping my wife and I plan the perfect honeymoon. She couldn’t have done any more than she did and we are so grateful to her for being so patient and helpful. 5/5 would definitely recommend Pembury (Anya in particular) and will 100% be using them for our next African adventure.
Anya meeting us at Port Elizabeth airport was such Al overly surprise and a really nice, personal touch. ❤️
CA
Email Karen | 65+ years of age | Experience level: first safari
This was not just a vacation it was an exceptional experience!
From the first email from Heidi Bedford we knew that we were in good and professional hands. From the what about questions to how does this all work enquiries Heidi was quick to respond and always friendly and informative. Our African Adventure has become our favourite tour ever! The itinerary planned for us met all of our needs. A personal and enthusiastic greeting at the Cape Town airport was very welcome to the weary travellers. All of our guides were amazing and the tours we had with each one were way beyond our expectations. Nine game drives has left us hungry for more. The scenery is outstanding, and we loved the wine tram in Franschhoek. The elephant walk on my birthday was the icing on the cake. We think we will definitely be back! And Pembury Tours will be our guide again!
CA
Email Kyle | 35-50 years of age | Experience level: first safari
Incredable Once in a Lifetime Trip - Thanks Pembury!
I can’t say enough good things about Pembury overall, and the personalized elite service provided by Heidi (our contact person).
Pembury’s website provided excellent detail and usability. I was able to come up with a tentative plan just based on the extensive information available.
The prices they were able to quote were below every other safari booking service that I checked with, and therefore, I can’t imagine a better value!
We explained to Heidi upfront that we had a unique opportunity that included a month of holiday time, and consequently, we wanted to take a once-in-a-lifetime trip to South Africa. Heidi provided us with several options, highlighted areas that she felt couldn’t be skipped, and outlined trade-offs when it came to other experiences. She was great about asking for preferences, and trying to figure out exactly where we felt it was worth paying a little more for something that would make a huge difference for us personally vs a luxury we didn’t think we needed.
All of that said, the biggest reason to go with Pembury is the exceptional level of personalized service. The email response time on Heidi’s part was excellent throughout the onboarding and payment process, and was top notch throughout our trip. She was able to aggregate information from other Pembury customers and get up-to-the-day feedback that she could use to adapt our itinerary if we were so inclined. Consequently, we weren’t stuck reading reviews from 3+ years ago, and left with subpar decisions as circumstances changed on the ground.
Every single one of the activities and accommodations provided by Heidi more than lived up to their billing and we couldn’t be happier with our choice of Pembury to plan our holiday!
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Email Steve Fischer | 65+ years of age
Kerry was a dream tour agent!
My partner and I have travelled quite a bit, but we'd never used a tour agent to plan a trip, including booking flights, rental car and hotels. We decided to take some of the guess work out of our first visit to South Africa, and by sheer luck discovered Kerry Ririe.
From our initial emails (always so prompt!) we knew we'd found exactly who we needed. Kerry quickly understood our style, budget, likes and dislikes and was invaluable in choosing hotels, routes, and numerous suggested activities. She's travelled a lot herself, and knew quite specifically the places she was recommending. We had What'sApp in case we had any issues while on our travels. We never had to use it for anything other sending photos of the fun we were having. She took all the stress out of planning - and even made it fun. We could not have had such a terrific two weeks without Kerry's advice.
By the time we were finished booking and paying (very reasonable), we decided we liked Kerry so much, we made it a point to meet her and her wonderful husband for what was a long and memorable lunch.
I hope we can return to explore more of Africa. And when we do we will certainly be using Kerry and Pembury.
MX
Email Enrique Vega | 20-35 years of age | Experience level: first safari
Excellent service and very nice people
We went to a Safari to Idube Game reserve and Panoramic route and we have to say that we loved it! Anya was our tour manager and she was always nice and designed an amazing trip for us. We are very happy with what we recieved!
Email Kirsten | 50-65 years of age | Experience level: first safari
Outstanding
Our first safari experience was beyond expectations From start to finish, Kerry listened to what we wanted, replied promptly and answered all our questions. Her choice of accommodation suited our needs perfectly and everything ran without a hitch. We have already recommended her.
Email Jamie | 20-35 years of age | Experience level: first safari
Took all the stress away
While I wouldn't usually use a tour guide for a trip to Europe, the US or even Asia, I didn't feel as confident booking my three weeks honeymoon in Southern Africa across five countries. Kerry took all that stress away. Every transfer was on time, we stayed in amazing hotels and had incredible fun on all of the booked activities.
We went through South Africa, Botswana, Zimbabwe, Zambia and Mozambique for a variety of safaris, beaches, diving, city breaks and sight-seeing and had a wonderful time. A great balance of travelling to see places while having time to relax and unwind.
Being able to pay for the trip in one go, and knowing someone was on hand (whatsapp and phone) if there were any issues made the trip much easier, especially after organising a wedding!
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Email Tom and Christie | 20-35 years of age | Experience level: first safari
Trip of a Lifetime! Well Planned and Low Stress
Kerry and Pembury tours put together an excellent tour on our first trip to Africa. From the first step of planning Kerry listened to us and our budget and put together a great tour for us to Inyati Lodge in the Sabi Sands in South Africa. Previously to other destinations my wife and I have enjoyed planning our trips independent of a travel agent, however Africa seems to be a different situation. Kerry listened to our needs and our trip was an incredible experience at what was the best price we found. Additionally, Kerry was available throughout our trip with questions that came up, or when the inevitable hiccups occur on a long (and distant) trip she helped us work through them. This was one of the best services available to us and has changed our view on travel agencies in general. While we more than likely will not be traveling to Africa in the near future, Pembury Tours will be our first and likely only stop when planning our next trip there!