Bushfind
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
Reviews
US
Email Clarissa | 20-35 years of age | Experience level: first safari
Do not use this company!
Our expectations were significantly higher due to the higher price and reviews. WE had a lot of problems:
1. Our pickup from our apartment was late and nobody contacted us. Instead, our emergency contacts were used, causing extreme distress when our family couldn't contact us in the park.
2. We were very disappointed that the tour was described as an open safari and we had a closed van that limited our views and ability to take photos.
3. To add to this, our van broke down in the beginning of the tour and we had to wait for 1.5 hours to have it fixed. The cars for the safari should be in good working order.
4. We paid for 2 cabins and were surprised to learn when we were checking in that we had only one. Because of this, our guide was kind enough and gave us his room, meaning he had to leave us by ourselves in the campsite. When we returned from the night safari our guide had left and we didnt have keys to our rooms or knew which rooms were ours. The keys were supposed to be left at reception but when we arrived it was closed and nobody knew what rooms were ours or who had our keys. After about 30 minutes of uncertainty, the guard was able to provide us keys to our rooms. We were exhausted and really did not want to have to go through this.
5. The next day we had a 5:20am pickup time that couldnt happen because our guide had not slept in the campsite and could not get into the park, of course no one told this to us, we were awake since 4:30am. We had woken up at 4:30am and were not picked up until 7:00am. Our emergency contacts were once again called in the middle of the night (6hrs time difference) causing a big worry to our parents again, as they thought something wrong had happened. We believe that we also missed the opportunity to see the sunrise and the animals waking up. We were the only ones left in the campsite by the time our guide arrived.
We we filed a claim and asked for a partial refund due to all our troubles, the company answered stating that they believed they had provided amazing service.
We do not recommend this company at all.