African Comfort Zone Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
Email Gaby van Beek | 35-50 years of age | Experience level: first safari
Excellent safari tour
The communication with Joshua was really good. He is a fast and good communicator. He even did a daily check with our driver om how we were doing and feeling.
Our driver Amos was really great! He is a really good driver especially on those rough roads in Kenya. He was very open about the country and his own personal life. On top of that he shared a lot of knowledge about all the wildlife we were spotting during the Safari. For us he was the perfect guide and driver. We would like to thank him for an great experience.
We will advise this safari company to everybody!
ES
Email Charles | 20-35 years of age | Experience level: 2-5 safaris
ACZ tried to change agreed conditions several times
After agreeing on conditions and contracting tour for Amboseli 3 days in lodges, and paying in advance 50%, they contacted to say that it wasn't a lodge but a luxury tent and that a suplement was needed for a lodge. We refused and referred to agreed terms, finally they admitted it would be lodge without suplement.
One or two days before the tour, they called us to let us know that they had problems with the vans, and that they were changing our open-roofed van for a jeep... we refused, and finally got the van as agreed (which is more spacious and permits a full experience).
During the tour, they disturbed us during dinner and argued that they had problems again with vans and proposed to change the safari drive of next day for a visit to a Masaai village. Again we had to refuse, really upset of being bothered by their logistic problems that we are not responsible of.
Last day in the return trip which had lunch included, the driver stopped and told us that the company had given him some money for us to buy food. The amount was ridiculous, so we had to refuse again and as in other tours asked to go to a proper place where the meals are arranged for tourists and we don't need to care about prices.
None of these things happened with other safari tours that we contracted.
Not directly related to ACZ, but to the AA Lodge, we found several cockroaches in the lodge, not only in the bathroom but also inside the sheets. We had to move to a tent that night.
Apart from all of that, we enjoyed Amboseli a lot, and the driver was really nice (in these tours, drivers generally do the hard work in an excellent way and get the less of the money; managers just arrange conditions and pickup the money).
Reply from African Comfort Zone Safaris
Posted on Oct 2, 2018Hello Charles,
I would like to, on behalf of the ACZ Safaris Team, apologize for the misfortunes that occurred during your safari. We are doing a follow up with the tour Guide. Everything was arranged as per your itinerary. I even settled all unresolved matters you raised on the day before the start of your safari. On the day of your safari, I met you personally to ensure everything is in order.
We have also contacted AA Lodge regarding their rooms.
From enquires, planning, to execution of a safari program a lot of team work is needed. It’s not only drivers who do the hard work and it would be unfair on your side if you pointed out that drivers do an excellent job and get less pay in return.
We have a passion to serve and every member of our team is happy to participate in ensuring our travelers get value for their money.
Yours sincerely,
Joshua.
Life changing tour. 100% Recommend
Excellent tour guide - patient, personable and very experienced. They went over and above what was asked and even helped me when I got back to Nairobi. We saw some beautiful wildlife at the masai mara. I would fully reccomend this tour guide.
Email Alison & Ellen | 50-65 years of age | Experience level: first safari
Excellent service and value for money
Joshua was brilliant at responding to emails prior to the safari, replies were always speedy and he was happy to go very advise on where to stay what to wear etc. He even stored our large cases for us whilst we were on safari and personally delivered them to our hotel after the safari. We did the 4 day safari to maasai mara and lake Nakuru. Solomon our guide was excellent very knowledgeable and got us so close to the animals which was amazing. We saw all but the elusive leopard. I would highly recommend the visit to the maasai village it was so interesting to learn about their culture and to see the school and beautiful children. There were six of us on the tour bus which was a nice number and not too cramped, some vans looked very full! We had a second guide kikito who took us to the lakes he was also excellent and great fun. We truly has an amazing time and ACZ provided a first class all round experience and I would not hesitate to recommend them
Amazing Safari
I highly recommend ACZ Safari. The customer service and prices were excellent. Josh who coordinated my trip always had a quick response answering all of my many questions. Robert our tour guide and driver was just amazing. He was an excellent driver even on some of the rough bumpy roads he always made us feel safe. I arrived towards the very end of the migration and he made sure all of us were going to see it. In addition, he wouldn't stop until we all saw what we came to see. We were able to see lions, cheetahs, elephants, giraffes and so much more.
Email Saloni | 20-35 years of age | Experience level: first safari
Everything and more!
The communication prior to our Safari was excellent and Joshua always put us at ease when booking and making payment. We received a VIP service from our pick up to drop off after our safari. While on the Safari our driver Stanley and Jambo Mara lodge workers esepcially Evelyn were fantastic by adhering to our every need. We received all the wildlife information we expected and more as Stanley was very knowledgeable and he ensured we got mind blowing close images of the Big 5 and more. The most exhilarating experience of our lives!!
CL
Email Pablo Zuñiga | 20-35 years of age | Experience level: first safari
It was the best trip of our lives, this agency did everything to make our trip the best.
There are not enough adjectives to describe our magical 10-day experience with ACZ Safaris Team. We (4 friends) have just returned from a simply sensational trip. It was always a priority on our wish list, although it was very difficult and expensive to plan. Well, everything changed when we started searching online and found ACZ Safaris. We read all the reviews (including 2 negatives), and then we started communicating with John who is incredibly efficient, professional and knowledgeable! He answered all the questions immediately without making us feel obligated to reserve. Having said that, after making several consultations with other companies, we collectively decided ACZ Safaris. The cost, the itinerary and the professionalism were decisive to close the deal. We were novices in this, so we just put our faith in them. The ACZ Safaris team (Martin & Joshua) picked us up at midnight from the Nairobi airport, and a day later, Martin met us at our hotel for an informational meeting before we left. From the first moment, we knew that we were in good hands. Martin was incredibly friendly and immediately acquired our sense of humor, but above all, he made us feel comfortable and safe on the trip and taught us a lot about the local culture along the way. With more than 10 years of experience, we were extremely blessed to see the Big Five within the first 24 hours! And just when we thought it could not be better ... he did it! From the kill of a cheetah, the birth of the Thomson gazelle and the pride of the lions resting on a hill at sunset (scene directly from the Lion King), the experiences kept coming and we had the opportunity to see a black rhinoceros, leopard, cheetahs , lions, elephants, hyenas, giraffes, buffalos, hippos, zebras, gazelles, impalas and many others. We also had the opportunity to witness the eighth world wonder where wildebeest and zebras migrate to Kenya and cross the Mara River while crocodiles wait for easy food. This was especially nice, the bird's eye view in a hot air balloon ride. The highlight was the mating of the leopards plus the cheetah and the lion killing in real time. The accommodation was great, "glamping", not "camping". The meal consisted of a total of three meals a day with full lunch boxes when we were going on an all day trip. In short, a memorable trip of my life with more than 6,000 photos to prove it! I could come and go, but I'll end up saying that ACZ Safaris gave us the vacations of life, and we could not recommend them enough! We will be back soon.
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Email Caroline Francis | 20-35 years of age | Experience level: first safari
Our ACZ experience
I chose ACZ to book three safaris for my first time in Kenya. We booked a 1 day safari in Hell’s Gate National Park and Lake Naivasha, 3 day safari in Maasi Mara and 3 day safari in Amboseli. This safari was a holiday for myself and my partner and it was also a holiday to celebrate my 21st birthday which they really took into consideration and got me a cake and also planned a surprise party for me! I could not express how amazing these guys are at ACZ, extremely friendly, so helpful and always contactable if I ever needed anything or had any questions. I strongly recommend them and I am so happy we chose to do our safaris with them, if I visit Kenya again for a safari I will be going with them again. Thank you to all of the people at ACZ for making my 21st birthday so extremely special and making my first time in Africa something I will never forget! The safaris and memories we made are unforgettable and I couldn’t be happier with how our time in Kenya planned out. Thank you to ACZ again!
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ES
Email Guillermo | 20-35 years of age | Experience level: first safari
3 days Masai Mara
Right from the beginning the communication with the agency was excellent. They picked me up at the airport at the time we had arranged with no problems. I had 3 amazing days. Our driver, Martin, was the best! Everybody was really friendly. I would do it again without doubt and would recommend 100%. I saw all the animals I wanted to see and I got excellent photos thanks to the driver.
Email Erin | 20-35 years of age | Experience level: 2-5 safaris
Had a fantastic time on this 3 day tour, saw a lot in the time and loved the Maasai village tour
Met all expectations, great communication from company before the tour started