African Comfort Zone Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
PK
Email Muneeb | 20-35 years of age | Experience level: first safari
Good trip with great guides. Recommended for everyone
The whole safari experience was amazing. From our tour to Masai Mara to the final day at Hell's gate national park it was a truly wonderful experience. Our tour guide Joshua and John were very friendly and they helped us any problem that we faced during the tour. In addition to this, John also arranged our transport on the final day to Airport and kept our luggage with him safely till the time of our flight.
DE
Email Jia | 35-50 years of age | Experience level: first safari
Absolutely breathtaking, trip of a lifetime with Francis!
After getting quotes from 10+ travel agencies, I went with ACZ because Joshua was very prompt and professional with communication from inquiry to booking. Pricing was comparable/competitive with other agencies.
I joined a 3-day Masai Mara Group Safari in February 2018, staying at Mara Sopa Lodge and it was the trip of a lifetime! Francis was our driver and guide throughout. He was alway smiling and making his best effort to make our trip enjoyable. We were incredibly lucky to see the big 5: a black rhino, leopard, cheetah, lions, elephants, giraffes, buffalo, hippos, zebras, gazelles, impalas - and many up close! Nothing could have prepared me for the breathtaking beauty of the Masai Mara. Francis knows everyone in and around the park.
Note that the drive from Nairobi to the Masai Mara is 5 hours, the last 2-3 of which are on unpaved/bumpy road. A new road is currently in construction (finished by end of 2018?). The all-day game drive is quite long (~10 hours) and you are in the van the entire time except for lunch and bathroom breaks. The Mara Sopa lodge was great, comfortable rooms with delicious food. We also visited the Masai Village - they naturally get many tourist visitors but I found it to be a very informative and memorable visit, learning about their culture and way of life.
Overall, I can't recommend enough ACZ, this won't be my last time to the Masai Mara, I highly recommend it!
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SE
Email Per | 50-65 years of age | Experience level: first safari
Amazing Safari
We are back home again after a wonderful holiday in beautiful Kennya. We really appreciate the safari of 6 days with our guide Martin. He was a fantastic guide and driver!
Martin gave us a great adventure in Masai Mara, Lake Nakuru and Amboseli. He could almost answer all our questions.
We really enjoyed the safari and will certainly recommend your company and we will be back soon, in June, some year to watch the big migration in Masai Mara.
Email A moyes | 20-35 years of age | Experience level: first safari
Terrible. Book elsewhere. More focused on making money than customer experience
Booked a safari tour with acz tours in Nairobi. Joshua and the office staff replied very promptly and payment went through smooth. All questions answered fully and quickly, great customer service.
The tour itself is described as a 4 day safari. On day one I was picked up 0700 and drove around the city until 0900 picking up guests. The entire day was spent driving to the park with a 1.5 hour visit to park. (Wasted day).
Day 2 was a full 12 hours in the park where we seen lots. Unfortunately the breakfast had ran out of most foods by 0600 and no more was made so felt very hungry. When lunch came around it wasn't much better, a terrible sandwich with hardly any meat and some rotten fruit.
Day 3 again spent driving, this time from 0700 until 1730. Wasted day again. We got to hotel just as was getting late. Was promised WiFi to which never worked.
Day 4 we spent 1.5 hours in the lake and the rest of the day driving to Nairobi. Again another long day in the van wasted.
Besides all of the following, I would like to point out a few issues.
1. the drivers where late to pick us up every single morning from their designated meeting time.
2. They were forever driving whilst on their phones and 2 guests had to leave the tour early as they didn't feel safe. We almost crashed in the park trying to get to a rhino and inturn the van not only lost a wing mirror and the back bumper, but got stuck and we all had to get out and push! In a park full of lions haha.
3. The van is restricted to 80km so for 4 hours I had to sit listening to a continous beep noise.
4. Due to being a ride share I was forced to sit in the front as there was no seats in the back of the van. Due to this, I couldn't see very much whilst in the parks.
5. The van seat was infested with insects. I told the driver to which he shrugged and said "they won't bite". As there was no other seat I was forced to sit for 6 hours with insects crawling all over me and my belongings.
6. The best one of all, the van broke down 3 times and we spent over 2 hours waiting around. On 2 occasions mechanics tried to help but the bus driver Richard was too pig headed he wouldn't allow and the mechanic left. In turn we lost out of hours in the park because of the poor van maintenance .
7. Out of 7 guests on the trip, 4 left really annoyed and the other 3 were not too happy. One quit his tour 2 days early because of the electrical fire in the van and didn't feel safe. One didn't feel safe driving at night with the driver. And the others had to change their plans to accommodate us so were not happy at all.
Over all the tour was not worth the money paid. Although the park was nice and the animals seen was fantastic, I feel this tour was extremely unorganized and if I had children I'd be furious the drivers put us into such unsafe conditions. If you have the money I would book else where.
Reply from African Comfort Zone Safaris
Posted on Feb 27, 2018Dear Sir,
I would like to, on behalf of entire ACZ Safaris Team, send our sincere apologies for the misfortunes that occurred during your safari.
We pick our travelers going on a group joining safari from their Hotels. The hotels are usually not close to each other hence time is needed to pick every traveler. Driving from Nairobi to Masai Mara is around 6 hours. Our departure time to Masai Mara (for group joining safaris) is at 9am. It is a directive from the Government, under Kenya Traffic Act, Vehicles carrying travelers to have a speed limit of 80 kilometers per hour. These put together means arriving at Masai Mara in the afternoon. It is practically possible for some time to be spent on the road driving since the Parks/ places to visit are not close to each other. In some instances, depending on our travelers' preferences, we integrate transport via flights.
We have done a follow up with the driver on your safari. Disciplinary action has already been taken against the driver and more inquests are still in the process to ensure every matter is resolved exhaustively. We have also taken keen note regarding meals.
We have a passion to serve and our priority is to ensure all our travelers get value for their money.
Yours Sincerely,
Joshua.
GP
Email Milka | 20-35 years of age | Experience level: first safari
Perfect tour!
Everything was perfect!the driver,the tour.a very good moment!!
TH
Email Vanapong | 20-35 years of age | Experience level: 2-5 safaris
Happy Safari
I booking safari masai mara for 3 days with African Comfort Zone
Joshua very good and contact me many time. when I go Safari I feel happy and fun trip it's Amazing for see Animal in Park
Email Jeremiah Kn | 35-50 years of age | Experience level: over 5 safaris
Excellent Holiday with ACZ safaris team
I happened to be on a leave this January and as I was browsing, I saw a 9days safari that I could took with my family. From the first email this team was outstanding and they never failed me.
They advised the best lodges and camps for the budget that I had planned. The booking process was so smooth that it felt unrealistic but at the end everything went well.
All meals were excellent for my family including my son of 3yrs. We decided to take a land cruiser jeep which had a higher rate but gave us the best exposure. We had a chance to view all big 5 including the ugly 5. There is so much to enjoy in this country and I recommend such a great team to fulfill your desire.
All in all this safari exceeded our expectations and team ACZ safaris is the best at what they do.
Email Rosina | 20-35 years of age | Experience level: first safari
Excelent!!
We were a group of 7 friends. We absolutely loved the safari. Was even better than we expected!! And loved our guide Martin.
Very friendly, very professional.
All facilities were as per stated itinerary. We were thoroughly satisfied.
US
Email Ericka | 20-35 years of age | Experience level: first safari
From preparing, to booking, to the actual experience, we are 100% satisfied!!!!
From the beginning, ACZ Safaris was the best at communicating with us. They replied quickly and made sure to answer every single question that I emailed to them. Even before they booked, Joshua shared their phone number and address so that we had multiple ways to communicate with each other. Whether it was through email or Whatsapp, I always received a timely and informative answer. They made us feel very comfortable about booking with them because they were also transparent and would give us various options especially with payment.
The safari was the most memorable experience of our lives so far. John was our driver and he was very friendly and shared his knowledge of Nairobi, Masai Mara, the people and the culture. He shared the plan for the next drive/day/adventure and always asked if that was ok with us or if we wanted to change. We also had a great group that we went on safari with. Not once did I hear anyone upset about any experience they had with ACZ. We were lucky and had only 6 people on our tour, however, John asked if we would be ok to take 2 more people to help out a friend at another camp. Through the whole time he made sure that we were all comfortable. The camps were great, we stayed at Lenchada. We felt that the pictures and descriptions accurately described exactly where we were staying. Everyone onsite was very friendly and approachable with any questions. The food was great and we appreciated getting a vegetable with each meal. The food was "simple" but very flavorful. I strongly recommend booking with ACZ.