African Comfort Zone Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $500 per person per day (USD, excl. int'l flights)
Reviews
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Email Gwen | 65+ years of age | Experience level: over 5 safaris
Awesome Safari
I have to praise John and his team. They worked with us throughout to make our trip the best possible. They picked us up in Thika and returned us to the same. This kept us from having to get a hotel room in Nairobi. James, our guide, arrived promptly at 7:00 on Saturday and was very accommodating all along. When there was a problem with the vehicle that delayed the beginning of our Saturday safari drive, he made up for it by starting one hour earlier in Sunday. All the guides worked well together to make sure we saw as much game as possible. In all, we saw 10 cats on the Sunday drive!! Can you say, "Awesome" . I will recommend ACZ to others. Thank you
Awesome experience
We got a good guid,he has good experience as drive in Safari and always do his best to find animals.
All of our member got satisfaction from your tour.
Email Ashley | 20-35 years of age | Experience level: first safari
What an experience :)
We had such a wonderful time while out there. From the tour guide to the location everything was absolutely brilliant. I would most definitely want to go again and recommend this to everyone who wants to go on safari. The team is brilliant and most kind. We felt just like being a part of the family. thank you African comfort Safari's for everything
PT
Email Inês | 20-35 years of age | Experience level: first safari
Great Company!
It was really cool! The staff was always making sure that we got the best experience :) and we got! Totally recommend
AE
Email Soha | 20-35 years of age | Experience level: first safari
Amazing Experience
Me and my friends had an amazing experience! I'm recommending this to some other people I know.
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Email Lauren | 20-35 years of age | Experience level: 2-5 safaris
3-Day Maasai Mara Safari
Overall, my friend and I had an amazing safari with ACZ. Everything was perfect from pick up to accommodation to the safari itself. The price, $300, was also remarkable (most safaris charge from $350-500). Our tour guide, Freddy, was very informative and friendly. We had six people in the van, but everyone had a window seat so it worked out well. We saw a ton of animals including lions, baby simbas, elephants, giraffes, hippos, leopards, cheetahs, and more! I would recommend booking with ACZ!
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Email Jessica | 35-50 years of age | Experience level: 2-5 safaris
miscommunication with a single traveler
So first of all, I have been on 2 other safaris. This wasn't my first.
So to begin, I chose ACZ because of their good reviews. Also, John was very communicative and helpful before I went. He answered all of my questions in a timely manner and seemed professional. I traveled as a single so I was nervous about this but John eased my fears.
I was supposed to stay at the Lenchada camp with the group but there was a mix up. I assumed John would have put me in a single since he knew I was traveling as a single. He did not. I didn't want to share a tent with strangers. It wasn't clear in our communication beforehand that I would be made to share a tent with strangers. In fact, they wanted to put me in a tent with 3 other people! No. I didn't realize this would be like a hostel. So they sent me to another camp where I spent a night in a single. But it wasn't a good situation since I was separated from the group. I think John should have admitted his error (instead he argued with me about it) and arranged for a single at the correct camp. He didn't. The next day our driver told me I'd have to stay in the other camp alone again- and I got very upset. Finally, they let me stay at the correct camp but I had to share at tent. I was so tired of arguing I agreed to it. This all left me very disappointed, though. What bad customer service!
Our driver was below average as well. On my other safaris the drivers engaged with us, told us lots of facts about the animals, and were very friendly. This driver only spoke to us when we asked him direct questions. He seemed bored. We got minimal information out of him about anything. While driving he never gave us an itinerary, didn't say when we'd stop to use the toilets, eat, etc. We would just stop and then he'd tell us what was going on. Some advanced notice would have been good. He also talked on his phone constantly while driving and this felt very unsafe, especially on the roads in Kenya. He was good, however, at bringing us to see the animals. He gets 4 stars for that. But his attitude was definitely below average.
The food at the Lenchada camp was good and the place as a good deal for the price. I would stay there again. The highlight of the trip were the other members of my safari.
Single travelers- make sure you are clear about what you are paying for.
Reply from African Comfort Zone Safaris
Posted on Dec 27, 2016Thank you for sharing your experience with us. First of all I apologise if we behaved in an unprofessional manner.
I would like you to know that there is a reason that we have all positive reviews except yours, we don't pay or give special treatment to our clients so that they can write good reviews. We offer our clients value for their money. It was unethical for you to demand me to give you a single occupancy tent which you had not paid for, with threats that you would destroy our business.
My first email to you clearly explained that you will be sharing a tent with another traveler or else you will pay a supplement of USD50 for you to have a single occupancy room. You ignored this and demanded that you must be given single occupancy room without paying the supplement, when I tried to talk you to sense you turned rude and we decided to pay the supplement and got you a single occupancy room in another camp (Rhino Tourist Camp) since Lenchada Tourist Camp didn't have the single occupancy tent. You still didn't get satisfied with that but demanded that you wanted to be taken to a lodge, I made arrangements and instructed my driver guide to take you to Mara Sopa Lodge where you would pay the supplement for the accommodation at the lodge since you had paid USD310 for a 3days Masai Mara budget safari which could not cover this lodge as it costs almost USD300 without transport, game drives and park fees.
You changed your mind and decided to take the single occupancy tent that we paid for at rhino Tourist Camp, however in the morning you declined to stay there claiming you were separated with the rest of the group, the same group you didn't want to share a tent with. All the other members of the group had paid the same rate and they agreed to share the tent and since we did't have any other alternative and you still wanted to stay at Lenchada Tourist Camp, we prepared the tent so that you can share it with one of the traveler in the same group.
I think you had not made up your mind about this safari as I remember you had requested a refund a month before the safari departed but later you changed your mind and decided to proceed. Please stop misleading our clients there was any miscommunication, evenif there were any you should have accepted the tent we offered you as it was even better and we still paid the extra $50 for it.
I have never heard any other client complain about our driver guide Martin, even the rest of the group recommended him and wrote good reviews about him, he has the best attitude with our clients because he loves his job. I believe if he had a bad attitude like you want to potray he would not have made these efforts to show you the animals you claim he had.
With all that said am grateful for choosing us.
Yours sincerely,
John Murage.
Basic accommodations, excellent guides
ACZ Safari is one of the most affordable options available for a Maasai Mara safari, well organized, and has excellent guides. But because it is really affordable, the accomodations are very basic and a bit old/worn out. For example, I had to ask to replace the mosquito nets in our tent because they were torn and dirty. Despite the basic accomodations, the food was very good. My position on safaris is that you are going to see the same animals whether you pay for luxury accomodations or basic ones. So, if you want glamping, this is not the right option. But if you want to see the Mara at a very affordable rate, ACZ is a very good option.
HK
Email Shaun X | 20-35 years of age | Experience level: first safari
A lifetime experience - thank you ACZ Safaris, John, and Martin
I always wanted to write a review on my safari experience with ACZ but it took me long to do this because there are just so many things to cover and I want to make it right.
Long story short, we went on a 10 day safari trip in Kenya in August this year and we had a unbelievable experience at a reasonable price. We chose ACZ as our tour operator for the trip. During the 10 days, we cover almost all the famous safari spots in Kenya incl. Masai Mara, Amboseli, Lake Nakuru, Lake Naivasha, etc. Here are the things I would like to tell you:
1) choose ACZ Aafaris as your tour operator - John will take care of you.
Before I decide on the trip, John was always so responsive in responding to any of my questions and taking care of the trip details and polishing the itinerary for me. I immediately decided that John is the guy and I would like him to take care of my first time safari. It turned out to be a great experience.
2) choose Martin as your drive - Martin is the best. From a safari tourist perspective, having the right driver and guide is the most important of all. The places you go, the animals you see, etc. all depend on the driver and guide. From our own experience, Martin took great care of our needs. He always asked us what we would like to see everyday and tried his best to meet our needs. We wanted see Lions mating, he delivered that. We wanted see Cheetah hunting, he delivered that. We wanted see Wildebeast crossing river, he also delivered that. He was always vigilant and kept his radio on and his eyes sharp to look for prize. What's more, he is a wonderful driver and can so fearlessly drive off roads and take us closer to the game. We just loved that. Sometimes the roads are bumpy and the road are confusing, but he just know the place by heart and we totally relied on him for the entire trip.
Overall, safari in Kenya is one of the best experience you can get for your vacation. Choosing ACZ to organize the trip made it even better. We are thankful to John, Martin and their team's effort and would highly recommend them to anyone who would like to go on safari.
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Email Jody | 35-50 years of age | Experience level: 2-5 safaris
Great experience, fun and friendly people!
We appreciated ACZ Safaris from the start, before we even got in the van! John communicates quickly and was easy to work with as we planned our trip. He worked hard to make everything suitable for a large family (we traveled as a family of 8, 6 children ages 2-12). He helped us incorporate some of our own ideas into the itinerary and was flexible with our questions. The driver we had, Evans, was knowledgeable, a good driver, and so much fun. It was like being on a road trip with a good friend, and we enjoyed getting to know him. We also really appreciated the way Evans, and our hiking guide Julius, treated our children; they were kind and friendly to them, and helped them along with an easy-going and fun manner.
We would highly recommend ACZ Safaris and hope to come back to Kenya to travel with them again. They were our favorite company to work with there, and we will be sharing their contact info with anyone that asks us for travel suggestions in Kenya!