African Comfort Zone Safaris

Terrible. Book elsewhere. More focused on making money than customer experience

Booked a safari tour with acz tours in Nairobi. Joshua and the office staff replied very promptly and payment went through smooth. All questions answered fully and quickly, great customer service.

The tour itself is described as a 4 day safari. On day one I was picked up 0700 and drove around the city until 0900 picking up guests. The entire day was spent driving to the park with a 1.5 hour visit to park. (Wasted day).

Day 2 was a full 12 hours in the park where we seen lots. Unfortunately the breakfast had ran out of most foods by 0600 and no more was made so felt very hungry. When lunch came around it wasn't much better, a terrible sandwich with hardly any meat and some rotten fruit.

Day 3 again spent driving, this time from 0700 until 1730. Wasted day again. We got to hotel just as was getting late. Was promised WiFi to which never worked.

Day 4 we spent 1.5 hours in the lake and the rest of the day driving to Nairobi. Again another long day in the van wasted.

Besides all of the following, I would like to point out a few issues.
1. the drivers where late to pick us up every single morning from their designated meeting time.
2. They were forever driving whilst on their phones and 2 guests had to leave the tour early as they didn't feel safe. We almost crashed in the park trying to get to a rhino and inturn the van not only lost a wing mirror and the back bumper, but got stuck and we all had to get out and push! In a park full of lions haha.
3. The van is restricted to 80km so for 4 hours I had to sit listening to a continous beep noise.
4. Due to being a ride share I was forced to sit in the front as there was no seats in the back of the van. Due to this, I couldn't see very much whilst in the parks.
5. The van seat was infested with insects. I told the driver to which he shrugged and said "they won't bite". As there was no other seat I was forced to sit for 6 hours with insects crawling all over me and my belongings.
6. The best one of all, the van broke down 3 times and we spent over 2 hours waiting around. On 2 occasions mechanics tried to help but the bus driver Richard was too pig headed he wouldn't allow and the mechanic left. In turn we lost out of hours in the park because of the poor van maintenance .
7. Out of 7 guests on the trip, 4 left really annoyed and the other 3 were not too happy. One quit his tour 2 days early because of the electrical fire in the van and didn't feel safe. One didn't feel safe driving at night with the driver. And the others had to change their plans to accommodate us so were not happy at all.

Over all the tour was not worth the money paid. Although the park was nice and the animals seen was fantastic, I feel this tour was extremely unorganized and if I had children I'd be furious the drivers put us into such unsafe conditions. If you have the money I would book else where.