Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 149
  • 4 star 14
  • 3 star 2
  • 2 star 7
  • 1 star 27

Sort By: Date Most Helpful Rating 1-10 of 199 Reviews
Bilhah   –  
Kenya KE
Visited: October 2024 Reviewed: Nov 4, 2024

Email Bilhah  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Bilhah and not that of SafariBookings.
Terribly dissapponted by our agent ,from transport,hotel bookings and check in ,he was just off
1/5

We were truly dissappointed on our first experience booking with bonfire to Diani Baobab.
1.Transport -
a)On arrival at Miritini 3am ,we had a pickup challenge ,2 different guys having our contacts ,ready 2 pick us up and confusing us .We couldnt reach our agent for clarification.So frustrating .

b)The one transport means we settled for was so old and uncomfortable.This was after making so many calls with differents guys .
3. Checking in-Upon arrival ,we were not able to be checked in since our agent had not communicated to us that the hotel checkin time is 10am and we couldnt access the all inclusive facility as his early communication until checked in .Mind you we reached the hotel 5am ,only to wait at the reception till 10 am.
Having to pay an extra cost to access breakfast yet we could have done flights and got to the hotel in good time with no challenges .Old parents and kids tired after a long trip in the night .Then wait for long hours to check in.
-Clear communication on checking timings should be passed to clients
-Agent should not rush in closing business
- Agent should confirm about laggages and maximum kgs to br carried per person .Some of us had to pay extra for laggage.

Cate   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 9, 2024

Email Cate  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent services
5/5

We went to maasai mara and booked by Annabel. She communicated very well and followed on us at every step of our journey.
Our guide John was very jovial and very knowledgeable . Went to Maasai cultural village and we lit the fire using twigs.
This is the best safari and Bonfire adventures is the company to book again and again . We have referred our friends to the company

Maureen   –  
Kenya KE
Visited: August 2024 Reviewed: Aug 29, 2024

Email Maureen  |  35-50 years of age  |  Experience level: 2-5 safaris

We had a good time at Ashnil hotel booked by Kibe. tour guide from wildebeest was perfect
5/5

It's my third booking and I always love their services. So far so excellent

Deejay Vyto   –  
Kenya KE
Visited: August 2024 Reviewed: Aug 24, 2024

Email Deejay Vyto  |  35-50 years of age  |  Experience level: first safari

Great Customer Service & Excellent Planning
5/5

Kudos Ann, Nakuru Branch for excellent planning. Everything ran as planned to Dubai and back. I highly recommend Bonfire Adventures & Events Ltd.

Rose M   –  
Kenya KE
Visited: July 2024 Reviewed: Aug 22, 2024

Email Rose M

Excellent & knowledgeable
5/5

This was our first time to be served by Bonfire and i would love to be served again by Bonfire. Our driver Jimnah(sp) managed our time and we had a tour the very day we checked in. We had 1st dinner & really enjoyed the good service from the Emayian Luxury Camp staff. Their hospitality from welcoming Masai worriers was super.
Our driver who was multitasking as pilot and tour guides was really good. He made sure that we even featured ostrich eggs Congratulation to Jimnah.

kumar   –  
United Arab Emirates AE
Visited: June 2024 Reviewed: Jun 18, 2024

Email kumar  |  50-65 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of kumar and not that of SafariBookings.
Unprofessional Tour Operator - suspect him of cheating on money
1/5

The driver and the guide (not sure if the person was a guide as he did not volunteer with any information or describe any game through the two and a half days) couldn’t have been worse . Took us more than 10 hours to reach Emaiyan Camp from Nairobi , as we were brought in from an inconvenient road - Sekenani Gate is what should have been used , we came through Talek gate (which you must avoid if you are getting to your stay place). As we reached the gate at 5 pm (after starting at 830 am at Nairobi airport - we did breaks of about 60-90 mins total on the way) , the driver took a transit pass - which is free of charge . However , our driver took 100 USD per person (5 of us were there ) - taking money like this is cheating (to me !) .
Emaiyan Camp was great - always out to make you comfortable . And the game sightings were also great - made for a great trip overall , despite bonfire !

Karolle K & Chase C   –  
United States US
Visited: May 2024 Reviewed: Jun 4, 2024

Email Karolle K & Chase C  |  35-50 years of age  |  Experience level: first safari

Honest, Reliable & Efficient
5/5

This was our first time using Bonfire Adventures. As a citizen of Kenya living abroad, I thought I was in a good position to navigate scheduling a tour to The Mara & Diani, but ended up reaching out to Bonfire after encountering a couple of complexities. Bonfire managed my bookings for both resorts including booking the flights via Jambo Jet. They made the process very easy, and sent us updates on the payments. They also made meaningful recommendations based on the experiences we were looking for and our price point.
Moses, our driver and guide to the Mara had a great personality and he was very invested in making sure that we got to see different animals. We really had a great time.
I will definitely be using Bonfire again, let the team with the expertise navigate the process on my behalf. I actually paid less compared to how much the hotels and resorts quoted me directly. Long post alert :). Thank you Bonfire team.

Kevin   –  
Canada CA
Visited: January 2024 Reviewed: Feb 3, 2024

Email Kevin  |  35-50 years of age  |  Experience level: first safari

It was a great Masaii Mara Safari. Great Guide, tour agent!Great
5/5

Friends recommended Ann in the Nakuru office, she was the best. She really went the extra mile to get us the best driver, the best package for our budget, and the dates we wanted to travel. The driver and tented hotel we stayed at was perfect. Safe, good food, good amenities, and the wildlife driving to and from the camp was plentiful. She managed to get a Masaii guide to travel with the driver and that added to the experience. We saw the big 5, and plenty of other animals. The driver knew exactly where to go to find the animals we wanted to see.

Jack   –  
United States US
Visited: October 2023 Reviewed: Nov 4, 2023

Email Jack  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent services
5/5

My family and I had a very good time in Africa. Bonfire Adventures planned this for us and we thank our guide James Gechena who went extra mile for us to see all animals we anticipated.
From the planning , to payment and safari itself , it was flawless. Our agent Maureen did a commendable job.
We will recommend Bonfire adventures to our friends in the US.
The highlight was the maasai cultural village where we witnessed the culture.
Also the Big 5 and Jame’s Humour

Choose not to disclose   –  
United States US
Visited: October 2023 Reviewed: Oct 28, 2023

Email Choose not to disclose  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Choose not to disclose and not that of SafariBookings.
Unprofessional travel agency
2/5

The travel agent I had did not pay attention to details, she got me mixed up with another client which caused delays in payment. Bonfire does not accept credit card payment from foreign travelers, agent also gave me wrong information about Safari itinerary over a phone call, may be that’s the reason why she did not send me an itinerary. I would not recommend Bonfire Adventures to foreigners who live outside of Kenya.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 149
  • 4 star 14
  • 3 star 2
  • 2 star 7
  • 1 star 27
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  • All corporate and/or tour info is provided by Bonfire Adventures, not SafariBookings
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