Reviews

Sort By: Date Most Helpful Rating 91-100 of 200 Reviews
Kakuvi   –  
Kenya KE
Visited: October 2020 Reviewed: Nov 4, 2020

Email Kakuvi  |  35-50 years of age  |  Experience level: over 5 safaris

The best decision I made.
5/5

I did not go wrong in trusting Bonfire to plan for my holiday at the coast. I had already selected another destination personally but I was not sure of my choice and so I involved bonfire to make another booking to complete the number of days I wanted for the holiday. Comparing the two choices, bonfire's was far much better coz they were able to advise me on the best hotel given that I was travelling with my elderly mum. They chose a quiet serene place for me and the rates were very competitive. They also requested for an upgrade to a sea-view room and we got a good room given that the hotel was not fully booked. Thanks Dennis Kibe for your advice and patience.

Ebe   –  
Kenya KE
Visited: November 2020 Reviewed: Nov 17, 2020

Email Ebe  |  20-35 years of age

Efficient and friendly
4/5

The booking process was easy we used a great lady by the name Robi, and our reservation were sent on time. She was reachable by phone and tracked our arrival day and departure day. One of the hotels was not aware of our arrival day but a call to Robi and it was immediately sorted.

MaryC   –  
Kenya KE
Visited: September 2020 Reviewed: Nov 21, 2020

Email MaryC  |  50-65 years of age  |  Experience level: first safari

My Memorable Mara Experience
4/5

This was our first visit to the Mara with my adult children. Our able agent Kibe booked our party of four into the executive top glass cottages at the Jambo Mara Safari Lodge as per my request, and organized for a birthday suprise for one of us upon arrival to the rooms.
Our designated driver/guide Tony was friendly and pleasant throughout the trip, giving running commentaries enroute about landmarks and ensured that we got to see as much of the wildlife in the park while on the game drive.
All in all, it was lovely and memorable experience, even though we missed out on the wildebeest migration.

Lissy   –  
Kenya KE
Visited: November 2020 Reviewed: Nov 23, 2020

Email Lissy  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Lissy and not that of SafariBookings.
They are terrible. Very poor customer service.
1/5

They promise a lot but deliver nothing. What was meant to be a guide was just a rude semi illiterate driver who had no clue about what a guides role is, never mind that we had been promised that we would have the services of an 'experienced tour guide'. Poor customer experience. You do not get value for money. They are big on brand, but zero content.

Winfred   –  
Kenya KE
Visited: November 2020 Reviewed: Nov 25, 2020

Email Winfred  |  20-35 years of age  |  Experience level: first safari

Memorable and awesome
5/5

From the airport pickup to the drop offs, our trip to Dubai was great. We had a great time and the service providers were so nice to us.

John   –  
Kenya KE
Visited: December 2020 Reviewed: Dec 6, 2020

Email John  |  20-35 years of age  |  Experience level: first safari

Excellent services. Transfer person was always on time and very frienldy.
5/5

Everything was well planned. I did not struggle anywhere as bonfire sorted everything out. Good service and keep it up.

Irene Mburung'a   –  
Kenya KE
Visited: December 2020 Reviewed: Dec 6, 2020

Email Irene Mburung'a  |  35-50 years of age  |  Experience level: first safari

First class services
5/5

Exceptional. Will use them whenever i need to travel. Will recommend them to friends and family

Sarah   –  
Kenya KE
Visited: November 2020 Reviewed: Dec 8, 2020

Email Sarah

Awesome, great experience
5/5

The hotel selection was awesome, the taxi riders where punctual patient,warm and welcoming. The agent guy Kibe was kind. Always checking up on us,to find out if we had a safe stay and journey. It was an awesome experience with Bonfire. Masaai Mara is my next holiday destination. Bonfire through Kibe is my choice

Jemutai   –  
Kenya KE
Visited: November 2020 Reviewed: Dec 12, 2020

Email Jemutai  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent services
5/5

Awesome customer care service by Maureen. She gives you a number of recommendations/options and advices on a hotel choice to meet your budget and needs. She also kept checking on us through out travel and stay. Thanks Maureen.

Good and timely transfer services.

Yvonne   –  
Kenya KE
Visited: December 2020 Reviewed: Dec 16, 2020

Email Yvonne  |  20-35 years of age  |  Experience level: 2-5 safaris

Consistent Awesomeness
5/5

I have booked several trips with Bonfire and every time Dennis Kibe has given great service.

For this particular trip, we stayed at Saltlick Lodge in Taita Hills. It was fantastic. The entire trip was taken care of in terms of planning so we had no stress, the SGR tickets were booked well in advance, the hotel transfer went very well (picked and dropped - Voi Terminus), the complimentary game drives were well communicated, the room selection was great and as per our request, all in all Dennis made sure we were well prepared and well take care of during the trip. All we had to do was be there and enjoy the break.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 150
  • 4 star 14
  • 3 star 2
  • 2 star 7
  • 1 star 27
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  • All corporate and/or tour info is provided by Bonfire Adventures, not SafariBookings
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