Bonfire Adventures
- Located In:
- Size:
- 100-250 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
Email Andy | 35-50 years of age | Experience level: over 5 safaris
Bonfire Adventures support scammers
Visit Masai Mara, but NOT with Bonfire Adventures.
DRIVER/GUIDE TOOK THE TICKET MONEY FOR HIMSELF.
I ordered 3 days safari in the private car during my few days stay in Kenya with pickup from Nairobi. On the 1st day driver/guide stopped the car at a certain distance before the park entry gate and informed me that the entry fee can only be paid in cash. He mentioned that card terminal is broken and Bonfire should inform me about it. When I proposed we can go together and buy tickets he said someone should stay with the car. When he was back, I asked for the ticket and… surprise another failure, ticked machine is broken and that I will get the ticked on the exit two days later. When I messaged bonfire office asking if this is normal, I only get the info that they will check this and that was the end of communication. Two days later at exit I asked to stop at the gate to ‘take some photos’. I asked at the counter about card payment and the clerk told me ‘it’s working all the time, every day’. When I confronted back the driver he said that clerk is lying and he promised me the ticked when we will arrive back to my hotel. At the end he was trying to give me a ticked with someone else’s name on it and with the date from previous month. Clear scam were driver keeps entry fee for himself and no ticked is issued.
3 DAY RIDE IS ACTUALLY ONE DAY RIDE. POOR CAR CONDITION
Itinerary is more or less like this. First and last day is ¬6h drive from and to Nairobi. Rest of the time should be the game ride.
What I get in reality was 2h ride on day 1 and full day ride on day 2. Day 3 was just rush ride to the gate without even opening the roof. I can say only day 2 was game drive however the driver didn’t even know how to use 4x4 (other guides were trying to explain this to him) and therefore we lost some time rolling in the mud and taking d-tours. Car also had several issues, engine was going out frequently, wipers were not working, driver had to stop and use bottled water to clean window, overall problem with electric, no radio and antena. On top of that Day 3 was real failure, driver proposed we will first take breakfast in the lodge and then do the game ride. What really happen after breakfast we rushed to the exit without even opening the roof, it took 25 min maximum. There was no game ride on that day. On the way to Nairobi, driver almost killed a pedestrian because he was overtaking other cars using roadside!
BONFIRE OFFICE COVERING THE SCAM
After my return I escalated all above concerns to the bonfire office, only after several emails I got response that they will reimburse half of the entry ticket price, less than 5% of total price. Till today after 4 months I didn’t get any refund, all I was getting for the first month were excuses that I have to have local bank account or that driver can bring cash to the hotel (they know I’m a tourist and not leaving in KE). When I told bonfire they can reimburse the same way as I paid, this is credit card, I got well known response, reimbursement to cred card is broken :D:D:D
Apparently scam with no issuing entry ticket is common, however bonfire supporting this and trying to cover this up is way below any standard. I have all pictures of fake tickets or email exchange with excuses.
Email Rizwana | 35-50 years of age | Experience level: over 5 safaris
Thankyou kibe
First of all i would like to thankyou for all the surprises you have done to make us happy… the start to the end the entire trip was very special and memorable for us…the staff wer friendly and polite human beings…..we wil never forget for your best service to serve us….once again i want to thank you for your special service and hope to go for another trip dis new years eve and the tour guide George was friendly too really helped us
US
Email Johnston | 35-50 years of age | Experience level: over 5 safaris
Bonfire you get value for money
We were picked from the city to Maasai Mara. There is a good view of Rift Valley where we stopped for pictures . Our guide Joseph was very knowledgeable.
Everything was superb.
The camp - Emayian Luxury camp reception was at another level.
Sein , Fred and the Batman. We enjoyed the gamedrives.
We were able to see Lions, cheetah, Buffalos , Leopard , Elephants , wathogs and many others.
Thanks Bonfire for this . We will definitely come back to Africa .
Email Roseline | 50-65 years of age | Experience level: first safari
From giving us a good quote package to ensuring that we were comfortable, Mella was epic.
The communication was on what’s up between me and the travel advisor Mella. She made it clear, what was covered in the package and what I needed to do about extra services such as park entry fees and others as detailed. Once we were allocated our driver, he picked us from our house to the destination and back. The driver mr. Alex Mutua was quite amiable, respectful and ensured we were comfortable the whole time.
The rooms were fairly good. However, the children complained about the food. No variety to pick from. We had to do lunch elsewhere. I also observed that the pathway to my room was dark and being in the wilderness, I was a bit scared but I explained that to the hotel manager.
Overall, Bonfire made my Christmas holiday memorable. My regards to Mella and Alex mostly.
US
Email Bonfire and Emayian luxury camp you are the BEST | 50-65 years of age | Experience level: over 5 safaris
Bonfire you are the best company
We went to Maasai mara over new year and Peter was our guide. We saw many animals like Rhino, Elephants, Lions , and buffalos among others.
The office staff, Maureen was the best. She kept on checking with us on how safari was.
I would recommend Bonfire to Everybody.
We also visited the Maasai village where a Maasai Moran known as Ole Sayadei ( hope I have written it right) showed us the Maasai culture and making fire from the wood without a March stick.
Lastly Emayian Luxury camp was the climax. This camp is on all
Inclusive and we enjoyed our Tusker.
Thank you Bonfire. We will definitely come again.
Email WNgui | 20-35 years of age | Experience level: first safari
Kibe bonfire adventures
Sarova white sands.
This was definitely a value for money; I didn’t have to sweat or think about anything they took care of everything and i loved it so much
Email Grace | 35-50 years of age | Experience level: first safari
Excellent and super efficient.
Twas stress-free and I did have to mind about anything else except my happiness. All else was efficiently taken care of. Thank you Bonfire.
C/o Sessia, Westgate office.
Email TMN | 35-50 years of age | Experience level: 2-5 safaris
Marvelous
The experience was fantastic. Kibe at the Westgate office was superb.
Email Kate | 20-35 years of age | Experience level: over 5 safaris
Wonderful and Excellent at her Job. Customer service was exactly how i want it❤️
Being my 4th time she was planning my trips, Sessia exactly how i love my holidays and she didn’t disappoint. I keep choosing bonfire and tagging friends along because you get listened to their vacation prices are pocket friendly.
The holiday was wonderful and peaceful in mind i was travelled with an infant, toddler and big kids
Email Njogu | 35-50 years of age | Experience level: 2-5 safaris
Bonfire Adventures!! The best thing that happened to both local and international tourism
We’ve engaged Bonfire Adventures in several of our holidays like Maasai mara and recently Mombasa. Traveling with kids and no complaints whatsoever!
Bonfire keep up the great services.
Dennis arranged everything and it was smooth