The review below is the personal opinion of Habari and not that of SafariBookings.
Safari was good but nonstop attempts for cheating against clients
Cheating : they always tried to find a way to get more money from there customers (change the price in shillings which has been already agreed by saying that the dollar currency is different today, giving only 2 rooms for 4 different group saying that there is no more accommodation available, skipping the morning game drive with an excuse of returning time back to Nairobi....). Just be careful and don’t trust them what they say as it is. Insisting what you have been promised in the program and negotiating all the time.
Safari: safari was not bad, the driver was quite experienced so you could see all the major animals that you can see in masai mara.
Car: they brought a van for actually suitable for six people but received a reservation for 8 people. We had to squeeze in in the small car for 7-8 hours driving. The backseat was too high so I had to bend my back and neck all the time.
Communication: the communication and customer service in nairobi office was very good, swift and helpful. They tried to resolve the problem but it seems that they don’t manage very well the subcontracted drivers and accommodation staff.