Galloping Safaris Staff with Director
Galloping Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- ASTA, TATO, TTB & EAWLS
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $225 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
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Email Jody | 50-65 years of age | Experience level: first safari
Most of safari was fantastic, but disappointined with Galloping Safari Owner, Walter Tenga.
Our family safari in Ngorogoro and Serengheti with my two young adult children ( 18 and 21) was an incredible experience. Weather, variety and quantity of game viewed, Four Seasons Serengheti Lodge, Balloon ride and our safari tour guide, Kennedy, were all outstanding and lived up to all our expecations and more! I am, however, quite disappointed in Walter Tenga, the owner of Galloping Safaris. Our hotel the first night in Arusha was changed (downgraded) from the hotel documented on our itinerary, without any advance notice of the change. Mr. Tenga described the change as a "mistake". The hotel we stayed at was nice, but not nearly as nice the one stated on our itinerary. During our return from Serengheti to Arusha on the last day, we ran into a problem with our flight. We wer e told a flat tire on our small aircraft would result in over a two hour delay of our flight. I attempted to contact Galloping Safari Tour owner, Walter Tenga, for help. I called his office and cell phone multiple times, but he never answered and I was not able to leave a message. As a result of our delay, we missed a farewell luncheon at beautiful hotel on our last day and shopping time. No alternate lunches were provided, although I had already paid for these meals in our tour package. I contacted Mr. Tenga and requested a refund for our meals, but my request was ignored. Very disappointing. Last but not least, our Galloping Safari driver who took us back to the Killimanjaro airport seemed to misunderstand our flight information. Once I reviewed our departure time with him, he drove at a dangerously high speed to get us there on time. He was stopped by the police because he was driving so fast. When we entered the airport, my kids and I were met by security personnel because of our very late arrival to board our plane. All this made for a very stressful ending to an otherwise wonderful trip.
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Email Tobin | 20-35 years of age | Experience level: 2-5 safaris
Great planning, mediocre execution
We booked a 4 day Serengeti honeymoon through Walter with a 5-day Zanzibar add-on. We chose to book with him because he was easy to communicate with and seemed extremely knowledgeable. The detailed trip descriptions customized for the season gave me confidence that he would arrange a great trip for us.
Altogether, Walter's recommendations for lodging were all spot on. All the accommodation he recommended were truly outstanding.
Reasons for the 3-star review:
1) My most serious complaint was our guide named Anderson. While he was a safe driver, always punctual, and seemed very competent at finding game we had an unbelievably hard time communicating with him and that really put a damper on the trip for us. To give you some background, I have lived in the Middle East and Africa for extended periods of time so I would consider myself adept at speaking with non-native English speakers. However, both me and my wife found ourselves constantly frustrated. Anderson could not teach us much about the nature that we came to see nor could he answer our questions. To be honest, we would ask a question and usually get a completely off-the-wall answer as he didn't understand what we had asked. Eventually driving around gets boring if you don't know what you're really looking at with any depth! Other travelers and their guides we met along the way did not seem to have this issue.
2) There were some permit issues entering two of the parks, each one causing a 1-2 hour delay when we would have preferred to have been relaxing in the lodge. The driver tried to tell me it was the network, the park employees clarified it was poor preparations although didn't further elaborate. I ended up having to pay entrance fees to one park which I did get reimbursed for.
3) Our guide decided to go off the road in Serengeti to get closer to some lions. It was our first day and we had no idea that this wasn't allowed. Sure enough, the rangers came and we had to follow them back towards the airport (nearly an hour away in the wrong direction) for our driver to get a 'ticket.' About 5 minutes into this drive they stopped and motioned our driver out of the car. Next thing we knew our driver was asking us for money to bribe the rangers. I said I would not give him money. A few minutes later we were on our way without paying a fine. I have no idea what exactly was going on... I have no idea if this is a setup or common occurrence but it certainly left a bad taste in our mouth.
4) The airport transfer that Walter arranged for us in Zanzibar consisted of an hour of entrapped salesmanship. The transfer company he contracted was also a 'tour company' and spent the hour pushing countless tour options which we were not at all interested in. We both arrived with headaches.
Bottom line: I would trust Walter's planning again but I'd be weary of your guide. I honestly would go so far as to talk with your guide on the phone ahead to be sure you can communicate. Don't trust other's TripAdvisor notes mentioning guides because ours actually had a few decent comments!