women at Work, company co- director
Wecam Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2009)
- Member Of:
- KAWT & TOSK Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $450 per person per day (USD, excl. int'l flights)
Reviews
Email Rukshinda Girach | 20-35 years of age | Experience level: first safari
Review
Very terrible service, we weren’t given Locks for our camp site and got robbed. The food was also terrible and didn’t cater to any dietary needs.
Reply from Wecam Safaris
Posted on Jan 23, 2025Dear Rukshinda,
I hope this message finds you well.
I would like to begin by sincerely apologizing for the unfortunate incident at the camp. It was an oversight on the hotel's part, and I must admit I was unaware that padlocks had not been provided. As soon as your project manager informed me, I immediately contacted my team on the ground to address the situation. I believe they took swift action to assist and resolve the issue.
We promptly reported the matter to the tourist police at the Sekenani Gate, and they even visited the camp to investigate further. Additionally, before your departure from the Mara, your vehicle was stopped again by the tourist police for further statements and verification.
Although the mistake originated with the hotel, we take full responsibility since we facilitated your booking there. I understand that no apology can fully undo the disappointment you experienced, but on behalf of everyone at Wecam Safaris, please accept our heartfelt apologies.
Regarding the food, the camp is a budget accommodation and, unfortunately, their options are limited. After the feedback from the first group, I relayed your concerns to the hotel, and they assured me that improvements were made.
Thank you for your understanding, and i appreciate your honest feedback.
Warm Regards,
Wecam Safaris
FR
Email Baudard | 50-65 years of age | Experience level: first safari
No attention, bad material, bad hotel
We paid 1000 euros more than the price!!! No refund because Wecam safari and especially Mercy are not honest. They keep your money and give you bad hotels. Don’t take the bad company. Our vehicle was not able to do the trip, the driver was not French , as we paid and the hotel are so so fad, immigration people..they are not professionals and not honest.
FR
Email Moret | 50-65 years of age | Experience level: first safari
Thieves
Wecam is a bad company that scams its customers. We trusted Wecam for a 15-day safari, but Mercy, the director of Wecam, stole from us. She gave us a bad SUV that broke down. We paid for a French guide we never had and unacceptable accommodations worthy of squatters!!! Mercy was supposed to pay us back for an abusive night in Nairobi and finally, she kept all of the money back for the hotel.
Mercy is a thief and the company is an unreliable and thieving company. FLEE Wecam Safari. Thieves.
