Nairobi Branch
Denhum Holidays
- Located In:
- Size:
- 20-50 employees (Founded in 1999)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $650 per person per day (USD, excl. int'l flights)
Reviews
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Email Mark | 65+ years of age | Experience level: over 5 safaris
Avoid this travel agency!
Our family was prepared for a Kenyan safari and 10 days before the trip, Denhum cancelled. 22 months later we received $1380 (of a total of $20,000). We believe Denhum's owner is a liar and scammer. Avoid this travel agency!
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Email Jeanne | 65+ years of age | Experience level: over 5 safaris
Dan and Ian are haven't been honest with us. We were scammed over $20,000 US dollars!
Our family of 6 members booked an 11 day safari in Kenya for $21,400 US dollars. 10 days before leaving they said they were bankrupt and cancelled our trip. We were promised a full refund if we were patient. Over 22 months we were refunded $1380, but now Dan is missing and no longer answering emails or making any pretense of refunding us. It was pump and dump right up to the time of leaving for the holiday. We have lost over $20,000 and want to warn any further potential clients to STAY AWAY!!
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Email Marie | 50-65 years of age | Experience level: first safari
Denhum Holidays took thousands of $$ in advance payment for a Safari and didn't show up.
We booked a 9 day 8 night safari with Denhum, and per the terms of their contract paid 50% in advance at booking and the remaining 50% two months prior to the trip. The week prior to travel, Denhum Owner, Dan Karikui, informed us that a Denhum representative would meet us at the Nairobi airport upon arrival to provide details of our safari, which was due to commence 2.5 days later. No one from Denhum met us as at the airport so we attempted to call Denhum's phone number with no success; so at 1:00 am we found ourselves to fend for ourselves in a foreign country. For the next 2 days we tried every means possible to reach a Denhum representative: phone calls, text messages, WhatsApp calls and messages, e-mail, and FB messenger. Their phone numbers seemed to be turned off and our e-mail and text messages were not responded to. We waited in the hotel lobby from 7:00 AM to Noon on the morning of the scheduled pickup by the safari driver at our hotel, and nobody from Denhum showed up. This confirmed our fear that we had been defrauded by Denhum Holidays. We have been scammed out of several thousand dollars for what was to be the trip of a lifetime for my husband and I to celebrate 20 years of marriage. I hope this review helps others from becoming their next victim.
Email John Kamau | 20-35 years of age | Experience level: 2-5 safaris
Very knowledgeable and friendly
Denhum Holidays made my Maasai Mara tour one to remember forever!
First, the guide was very knowledgeable about the national park, the animals and the routes. He answered all the questions that we asked satisfactorily. Secondly, the value for money. The 3 days package was a bargain. The itinerary was well planned and executed. We managed to see all the animals we were hoping to see making it a wonderful safari for us.
The experience, care and professionalism of the guides and the company staff made us more than friends. Their services exceeded our expectations.
Thank you Denhum for making our safari tour a memorable one.
I recommend Denhum Holidays any time
BM
Email David | 20-35 years of age | Experience level: first safari
Great option for Kenya Safari
From beginning to end, Dan at Denhum Holidays was a very integral part of the process in ensuring that my questions were answered. Having access to him via whatsapp was key. He gave assurances that everything would go accordingly, and even when it didn’t seem or feel like things would work out, they did. Dan understood that I was planning a surprise and did everything possible to help me execute.
Musa (our driver/guide) was spot on. Right from picking us up at the airport he was attentive and a wealth of knowledge throughout. He was engaging, but also recognized the times that we were tired and gave us time to rest. It seemed like he knew everyone wherever we went and was always able to point us in the right direction. He was truly a great resource to have on hand. One of my favourite interactions on our trip was when he called ahead to set up a traditional Kenyan meal that we ate together, sans cutlery in true Kenyan fashion. Musa was the man.
I had high expectations for planning a trip that was so far from home, and after considering other safari companies I’m ultimately very glad that I decided to go with Denhum. I would recommend that anyone interested in doing a safari to get in touch with this team and allow them to help you plan it all out. The value was unparalleled; I never once felt like we were getting a budget version of a safari. Thanks again to Dan/Musa and the rest of the Denhum team.
Email Patricia | 65+ years of age | Experience level: 2-5 safaris
The Best
Communication with Felix at Denhum holidays was excellent and almost instantaneous. He managed to arrange a safari to fit our budget and it turned out to be even better than we expected. We were met at the airport by our driver/guide Joseph who went out of his way to make it a perfect trip. We saw all the big 5 and got up really close to lions, leopards and cheetahs and even visited a Massai village. If we ever get another chance to take a safari I wouldn't hesitate to use this company again.
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Email Kasey Reinhardt | 20-35 years of age | Experience level: 2-5 safaris
Unbelievable Experience
We were SO thrilled with our entire experience with Denham Holidays and our 7 day safari in Kenya. We wanted to choose an eco-tourism friendly company and were happy with the communication from the beginning. We gave them an idea of what we wanted and they planned every detail. All transportation, accommodation, and meals were included. The lodges were fantastic and food was great. Honestly I can't think of a single bad thing to say. The price for what we got/did was perfect and I haven't stopped recommending a safari holiday with Denham to my friends and family (and strangers) since we returned. I must say that our guide Musa is what really made our experience special and unique. He is a seasoned guide who is passionate about safaris. We enjoyed getting to know him and felt lucky that everywhere we went, other guides knew and looked up to him.
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Email BobbiJo | 20-35 years of age | Experience level: 2-5 safaris
Incredible experience
Genuinely satisfied with my safari experience with Denhum Holidays. Our guide, Musa, was the best addition to our trip. He helped us make incredible memories and he will forever be apart of our experience. I traveled with 2 other females, all in our 30’s. We enjoyed our days in the car with Musa, as well as all the Sopa lodges we stayed in. Thank you, Musa, for going above and beyond in every aspect. Your kindness, thoughtfulness and overall love for the animals and what you do will never be forgotten.
Prior to the trip the communication was great. We asked a lot of questions and they were each thoughtfully answered.
QA
Email Laura Brinn | 20-35 years of age | Experience level: first safari
Absolutely amazing holiday with the best guide in Kenya! Couldn’t ask for more.
Communication prior was great. We had a severe food allergy in our group and at every lodge it was addressed appropriately and kindly. Our tour guide Musa was the absolute best. 16 years of experience and very clearly a well-known leader among the other guides. He struck the perfect balance between giving us the best possible experience and respecting the animals and the earth. The lodges were all incredible and were an unbelievable value. The food at each lodge was also amazing. Some of the beds weren’t great but that’s expected when traveling. We thought an 8 day safari might be a little too much but by the end we were very sad we couldn’t do more. Again, can’t say enough good things about Musa, I’m not sure I can ever do a safari without him! He is an absolute gem and gave us the most unforgettable experience.
Only recommendation for improvement is to not do the Maasai village tour. It was very uncomfortable and we felt preyed upon. We were separated and they basically demanded quite a bit of money. Would much rather support through responsible travel and buying things as we go.
Will absolutely use Denhum Holidays in the future and highly recommend to family and friends.
ES
Email Montserrat | 35-50 years of age | Experience level: first safari
Great trip in a great country
Email communcations before the trip were vey good, the driver (Musa) was extremely kind and professional.
A pity that we couldn't stay at the expected hotel the day of our arrival (after a long trip) due to some reservations problems.
Flexibility of Denhum holidays was good as well.
Sopa hotels were a 10!