Nairobi Branch
Denhum Holidays
- Located In:
- Size:
- 20-50 employees (Founded in 1999)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $650 per person per day (USD, excl. int'l flights)
Reviews
US
Email Marie | 50-65 years of age | Experience level: first safari
Denhum Holidays took thousands of $$ in advance payment for a Safari and didn't show up.
We booked a 9 day 8 night safari with Denhum, and per the terms of their contract paid 50% in advance at booking and the remaining 50% two months prior to the trip. The week prior to travel, Denhum Owner, Dan Karikui, informed us that a Denhum representative would meet us at the Nairobi airport upon arrival to provide details of our safari, which was due to commence 2.5 days later. No one from Denhum met us as at the airport so we attempted to call Denhum's phone number with no success; so at 1:00 am we found ourselves to fend for ourselves in a foreign country. For the next 2 days we tried every means possible to reach a Denhum representative: phone calls, text messages, WhatsApp calls and messages, e-mail, and FB messenger. Their phone numbers seemed to be turned off and our e-mail and text messages were not responded to. We waited in the hotel lobby from 7:00 AM to Noon on the morning of the scheduled pickup by the safari driver at our hotel, and nobody from Denhum showed up. This confirmed our fear that we had been defrauded by Denhum Holidays. We have been scammed out of several thousand dollars for what was to be the trip of a lifetime for my husband and I to celebrate 20 years of marriage. I hope this review helps others from becoming their next victim.