Afrikakukaye Tours and Safaris

Reply from Afrikakukaye Tours and Safaris

Thank you for the review.

Firstly I would like to assure you the following:
Tanzania is a very peaceful and Safe country, people are very friendly, and very helpful. There can be some miscommunications that may mislead people’s perception about the country, but overall, Tanzania is a safe country, and you should feel lucky to have visited our country.

I'm also deeply apologizing: that you felt threatened and I think this is a reason why you hesitated to share as much honest feedback of your safari when I met with you after your safari. I assure you, our company is legit, fully registered and operates under the laws of the country, in no way we can take chances to threaten customers, violate the laws of the country or undermine one’s dignity and humanity, As much as you felt safe with Simon, that is a reflection of how most Tanzania’s are.

I acknowledge there were miscommunications of how the JOINING SAFARI operates and how it can be, and I believe this was a core source for your mistrust, I also acknowledge that your chef had to move into another vehicle so that another person join the seat in the vehicle, Joining Safaris can utilize all the seats available on the jeep, and we may have a supply vehicle that a chef may come along with to ensure supply of fresh food is available, so I also understanding this as well drew a bit of suspicious thoughts on how the tour was operated. It is also true that some members of your group had shorter safaris, meaning, they only wanted to do few parks and others could join on the way, I believe if this was made clear to you before you made a decision, you would have managed the expectations quite well, I apologize.

We had a smooth communications from the planning stage, and also during the tour through email and whatsaap, I understand your last query while on tour was about hours in the park, of which later you told me you spoke with my colleague and everything was clear and understood and you were enjoying your tour, no problem. Now, in regards to the park hours, of which it is known that the parks permit/tickets last for 24 hours, and you had 2 permits/tickets for Serengeti of which was 48hours ( 3 Days), and your itinerary DO NOT SAY 3 FULL DAY, It is 3 days, 2 night (48HRS).

Your itinerary was;
Day 1-Tarangire National Park
Day 2-Serengeti National Park
Day 3-Full Day Serengeti National Park
Day 4-Serengeti NP to Ngorongoro Crater
Day 5-Ngorongoro Crater floor
Day 6- Lake Manyara National Park – Arusha

Again, I apologize this was not clear to you.

You had a fabulous time: I also have met you after your safari, and you clearly mentioned that you have seen the BIG 5, groups of migrating wildebeest, and many more, the chef, guide were excellent and you really enjoyed your tour.

I am glad you were happy with: The quality of the vehicle, you enjoyed the service of your chef, you enjoyed the service of your guide Simon, and you saw the BIG 5, plus as much animals and beautiful scenery, plus your itinerary for 6 days/5 nights for you went as planned, of which I believe other members had their different itinerary that ended as it said.

I want to assure you that we acknowledge your concern and have taken steps as per below:

1. We decided to suspend the Joining Safari product. We are now proud to only offer Private tours to individuals and group tours until this issue is resolved. The suspension will enable us to to formulate a clear friendly policy that will stipulate all details for clients to read and understand before making contract with us. Conduct investigations, and share the findings.

2. Review contract with partners.
3. Follow up a THREAT incident, and I will email you directly on the report for this.

Finally, I like thank you for your time to share your experience, of which has opened an eye and really enable the next guests to have a smooth and a fabulous safari.
On behalf of the team, Thank you,