The review below is the personal opinion of Keith and not that of SafariBookings.
Our guide Ben was nice but disinterested--he drove us to each place but stayed in the car mostly.
Communications from our coordinator Francis were great. He was responsonsive and great at answering our questions. The safari tour was a bit below expectations. Our guide would start driving when we were still trying to take pictures when we did see animals and overall didn't have much patience to go find/wait for more.
We also ended up getting to the baby elephant sanctuary 10 mins late for the show and the guide did not help us find a good spot. Spent the whole show looking between people's shoulders trying to get a peep. Very frustrating.
Giraffe conservatory was very fun and probably the highlight as we got to feed the animals but he was again not involved at all.
We made some random stop at the Kazuri beads factory which was sorta interesting but was just a stop to have more tips extracted from us.
Karen Blixen museum was okay and a self guided tour. He didn't even know that was in the itinerary and we had to remind him to call his boss to verify. He then tried to pawn us off to another guide at the museum which would just give us yet another person to pay which felt kind of weird.
Overall the guide Ben was a nice guy but just not engaged at all with providing us a good experience. Everything felt very transactional and very different from the safari/Kilimanjaro experience we just had in Tanzania.