Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 56
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 62 Reviews
Tale   –  
Germany DE
Visited: October 2024 Reviewed: Nov 11, 2024

Email Tale  |  20-35 years of age  |  Experience level: 2-5 safaris

really friendly, great experience
5/5

we had a really good safari experience! our driver was very friendly, and made us see every possible kind of animal in Masai Mara and lake Nakuru. also the accommodation was very good for a low budget tour. thank you very much, I would definitely recommend this safari operator.

Laura   –  
Romania RO
Visited: September 2024 Reviewed: Oct 4, 2024

Email Laura  |  35-50 years of age  |  Experience level: first safari

Good communication, hassle free trip
5/5

We chose a 7 day safari which Erasturi very quickly put togheter. We had a few things we knew we wanted to see, so he made sure to include them. All communication was done via email and it all went perfect! No delay, Erastus answered all our questions.
We opted for a private safari with medium accommodation in Amboseli, Naivash, Nakuru, Masai Mars. So it was quite expensive (but still one of the best offers we received). Accommodation was in resort, with one exception. But i think there is quite a lot of flexibility if you are looking for something in particular. We didn’t.
Our driver, Sam, was nice, always on time, and good company! He drove safely on the roads and in the parks and really did his best to cover enough ground for us to see as many animals as we can!
All in all I would recomend Top Cream Safari. They did everything they said they would. I found them online so I want to write this review because i would recommend them and i would also go with them again, if i returned in Kenya

Dario   –  
Italy IT
Visited: July 2024 Reviewed: Aug 10, 2024

Email Dario  |  50-65 years of age  |  Experience level: 2-5 safaris

Simply perfect. Good prices and high quality.
5/5

We saw every possible animal, the Big Five and more… The Guide (Samuel) was very kind and professional, and he knew very well Nakuru and Masai Mara. The food and the accomodation in hotel and camp were excellent, too. Five stars!

Lorenzo   –  
United States US
Visited: July 2024 Reviewed: Aug 5, 2024

Email Lorenzo  |  35-50 years of age  |  Experience level: first safari

Good Experience, clear communicator
4/5

I really want to leave a five stars review for Top Cream Safaris and his crew, but the experience left me with a bittersweet taste in my mouth.

We had three days in Masai Mara, and while the experience was amazing, the driver—despite having a limited English vocabulary—was good. There was a questionable pit stop at a wholesale gift shop that made us wonder about the legitimacy of his intentions, as we later found out that we had significantly overpaid for some items to bring home to our dears. However, Top Cream was helpful in accommodating a last-minute change in our dates due to a miscalculation on my part. In terms of service, I would give them five stars.

The problem arose even before the trip started. I had never gone on a safari before, and I assumed it would be in a Jeep. Initially, the very first estimate sent to us did mention a van, but I hadn’t noticed it. When we received the final quote and signed off on it, the type of vehicle line item was removed. So, it was surprising to see a van outside the hotel instead of a Jeep on the morning of the trip. When I called to inquire, they mentioned that the initial estimate included a van as a line item. Genuine mistake perhaps, but it’s a detail worth noticing since we were fairly surprised.

In short, if I were you, I would make sure to clarify what type of vehicle is included in your estimate if it’s not mentioned explicitly. Request this information to avoid surprises like we experienced.

Abhishek   –  
India IN
Visited: June 2024 Reviewed: Jul 6, 2024

Email Abhishek  |  35-50 years of age  |  Experience level: first safari

Great experience all through
5/5

We got in touch with Erastus 6 months before our trip. He gave us an excellent itinerary based on our conversation. We had asked for a budget safari for 6 days. We checked the accommodation and weren't happy with a few options. He gave us revised options and an updated price. When we landed in Kenya, his vehicle picked us up on time for the safari. Our driver Clinton, was excellent. The whole trip passed off without any glitch! The hotels were very good and worth the money we paid. Stay at one hotel wasn't good. We called up Erastus and we were in a better hotel within 90 minutes. Great customer service! Would recommend Top Cream to everyone.

Katrijn   –  
Belgium BE
Visited: May 2024 Reviewed: May 23, 2024

Email Katrijn  |  50-65 years of age  |  Experience level: over 5 safaris

Perfectly organized tour from A to Z! Just go for it!
5/5

We already loved the preparation of the safari trip with Erastus, very clear and prompt communications, different proposals to make sure our needs were completely met. Extra requests were treated with a smile. No question was too much! Very competetive prices! The trip was amazing, a really wonderful experience, with a SUPER guide (Papa❤️)! Vehicle was really well kept, time was taken to see all we wanted to see, the accomodations were as described, all-in-all we would really highly recommend Top Cream tours and safaris and our family will be back! Thank you Erastus and top team! Katrijn and Sybren

Joey Tian   –  
China CN
Visited: March 2024 Reviewed: Mar 8, 2024

Email Joey Tian  |  20-35 years of age  |  Experience level: first safari

Best ever!
5/5

Thanks Erastus and my guide Jefferey and Laurence, I met a bunch of great people and enjoyed the best journey in Africa. I will definitely come back twice here.

Antoine   –  
Switzerland CH
Visited: December 2023 Reviewed: Feb 22, 2024

Email Antoine  |  65+ years of age  |  Experience level: first safari

A team who understand what we are looking for
5/5

With Simon, our Driver and Guide for the 6 days Safari, we really enjoyed to discover the Masaï Mara National Park, Lake Naivasha, Lake Nakuru national Park and Amboseli National Park.

Nicolas and I really enjoyed these days and we highly appreciated the time that Simon had for us to make us discover the different parks and essentially to be always at the spot we could see the wild life and make excellent photography. We recommend this team.

Richard and Jacqueline   –  
Netherlands NL
Visited: January 2024 Reviewed: Jan 30, 2024

Email Richard and Jacqueline  |  50-65 years of age  |  Experience level: 2-5 safaris

Fly in safari Kenya
5/5

our fly in holiday through kenya was very well organized by top cream safaris. it is a very reliable organization that does what it says.
We made our booking from Europe and it went perfectly. Thank you very much Erastus, and our next holiday will definitely be booked with topcream again.

Alin   –  
Romania RO
Visited: November 2023 Reviewed: Nov 21, 2023

Email Alin  |  20-35 years of age  |  Experience level: first safari

Great great tour operator.
5/5

We had our first safari experience with TOP Cream, and it was a great choice.
Great value for money, easy communication before, during and after our trip.
I would higly recommend these guys!

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 56
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 0
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