Top Cream Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2013)
- Member Of:
- KWS, Magical Kenya & TRA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $130 to $700 per person per day (USD, excl. int'l flights)
Reviews
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Email Lorenzo | 35-50 years of age | Experience level: first safari
Good Experience, clear communicator
I really want to leave a five stars review for Top Cream Safaris and his crew, but the experience left me with a bittersweet taste in my mouth.
We had three days in Masai Mara, and while the experience was amazing, the driver—despite having a limited English vocabulary—was good. There was a questionable pit stop at a wholesale gift shop that made us wonder about the legitimacy of his intentions, as we later found out that we had significantly overpaid for some items to bring home to our dears. However, Top Cream was helpful in accommodating a last-minute change in our dates due to a miscalculation on my part. In terms of service, I would give them five stars.
The problem arose even before the trip started. I had never gone on a safari before, and I assumed it would be in a Jeep. Initially, the very first estimate sent to us did mention a van, but I hadn’t noticed it. When we received the final quote and signed off on it, the type of vehicle line item was removed. So, it was surprising to see a van outside the hotel instead of a Jeep on the morning of the trip. When I called to inquire, they mentioned that the initial estimate included a van as a line item. Genuine mistake perhaps, but it’s a detail worth noticing since we were fairly surprised.
In short, if I were you, I would make sure to clarify what type of vehicle is included in your estimate if it’s not mentioned explicitly. Request this information to avoid surprises like we experienced.
Email Andrie | 50-65 years of age | Experience level: over 5 safaris
Professional and trustworthy tour operator
I can recommend Top Cream Safaris as tour operator in Kenya. They are very professional and supported with transport, accommodation and a well-informed guide during my stay. Thank you Top Cream Safaris for a great experience.
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Email pravinp | 50-65 years of age | Experience level: first safari
Excellent connect
Mr Erastmus was very prompt in communication - when we arrived in Kenya - he explained itinerary in detail. The tour was largely good - there was small hiccup which was clarified by him . Overall pleased with the tour as safety , lodges , meals , animal sightings were perfect.
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Email Suresh D | 50-65 years of age | Experience level: first safari
Prompt response and very helpful in trying situations
Communication was top notch. The service provided is very good and price for the total safari was very reasonable. Tour manager Erastus is very friendly and provided a lot of information during the briefing session the day before the tour began to prep us. The guide/driver George is very knowledgeable and enthusiastic about the park and had very good conversations with my family. The car broke down during the drive to the park and both Erastus and George did their best to make the trip go without a hitch by arranging our journey without any trouble. Overall Top Cream is a very good operator who puts customer service at the forefront. Only thing that they could have provided a better/newer vehicle and the balloon company they used was not up to the expectations.
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Email Sri | 20-35 years of age | Experience level: first safari
Well organized and value for money
Top cream lived up to our expectations and the actual services were very much in line with what was committed. They were very prompt in responding to our queries pre-booking and ensured that we were given all required information for us to make an informed choice. Once in Kenya, Mr. Erastus (Manager) met us a day before our safari and briefed us about the safari and set expectations accordingly. Appreciated them doing this as it helped us prepare ourselves better.
The Safari in itself was well planned. John Ngkonge was our guide for the entire trip and he was fantastic! He was well informed, communicated really well, was funny and entertaining! We felt really safe with John right from the moment we left Nairobi. Our accommodations were well taken care of and was the same as promised.
Overall, highly recommend these guys!
Email Peter | 20-35 years of age | Experience level: 2-5 safaris
7 days Tanzania Holiday
We contacted top cream safaris for budget holiday in Tanzania. which we were joined to another group of travelers heading on the same destinations. The tour was good,everybody in the group was happy and it was worth our budget. its the trip will stay in our mind for long.