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Sort By: Date Most Helpful Rating 101-110 of 224 Reviews
Ashley   –  
United States US
Visited: December 2019 Reviewed: Dec 31, 2019

Email Ashley  |  20-35 years of age  |  Experience level: 2-5 safaris

Most Trustworthy, Sincere, and Wonderful Company/Guides to Travel with!
5/5

My mom and I booked through Golden Rwanda safaris with Frank. From the moment we booked, to the very end of our trip, everything was seamless. Frank responded to all our emails and questions we had before we got to Rwanda. The price for our trip was the best we had seen anywhere for our length of stay and the activities we wanted to do.
We were warmly welcomed by Frank upon arrival with drinks and taken to our hotel, where everything was taken care of for us. We stayed at some incredible accommodations throughout our 14-night stay. Frank was so flexible in adding things we requested to our itinerary—we were able to add 2 nights in Uganda for gorilla trekking there and community visits and more time in Akagera. We also went to Volcanoes national park for gorilla and golden monkey trekking, spent 3 nights in Nyungwe Forest for chimpanzee trekking and the canopy walk, and 2 nights at Akagera big 5 game park, 2 nights at Lake Kivu, and a few nights in Kigali. Everyplace we stayed and all the activities we did were ready and prepared for us, and Frank provided us with everything we needed. The experiences were incredible- from the gorillas to our Big 5 game drives. Our guides were also very knowledgeable about the history, and the animals on our game drives and trekking activities.
Our guides always went out of their way to get us extra things for our convenience. We were in Rwanda on Christmas and Frank arranged and treated us to an incredible 7-course Christmas dinner at One&Only (super luxury resort) with dancing and performances- it was such a special night! (This was something that was not even in our itinerary). This is just one of the many examples of our guides going above and beyond what was promised!
Frank is such a wonderful host and represents everything good about Rwanda, he truly values providing the best service and experience to his clients, who become like family.
For the Uganda portion of our trip, Frank was not available but provided us with another guide, Isaac, who was also wonderful and tended to our every need. He walked around the village with us all day, for as long as we wanted and ran back to the hotel to get the car when it rained on us. I know I can trust him to provide the best guides.
The vehicles we traveled in were very comfortable and have air conditioning, a fridge for drinks, and lots of room. He also provided us a free WiFi hotspot whenever we asked, and tended to our every request. This experience truly exceeded ALL our expectations!
I would recommend Golden Rwanda Safaris to anyone wanting to visit Rwanda, Uganda, and/or DRC. We will definitely return to book our DRC trip with them!

Emily Hohenshell   –  
United States US
Visited: March 2019 Reviewed: Apr 29, 2019

Email Emily Hohenshell  |  20-35 years of age  |  Experience level: 2-5 safaris

A great game drive!
5/5

This tour was very professional! Frank was a great guide and I had so much fun learning about the animals and driving around to find them. The service was great, on time and everything was advertised perfectly. The communication was great and easy to coordinate! Highly recommend!

Dr. V Balaji   –  
United States US
Visited: October 2023 Reviewed: Nov 9, 2023

Email Dr. V Balaji  |  50-65 years of age  |  Experience level: 2-5 safaris

Frank and team were everything we hoped a tour operator would be: caring, responsive, honest
5/5

GoldenRwanda were excellent tour operators, as good as we hoped for. Frank and Gad were extremely responsive and communicative by email, always got a response within a few hours. They were able to adapt quickly to our changing plans both before and during the trip. The trip was exactly as promised, no "bait and switch", and given the expense of individual permits, was good value for money. The residences were stellar and top quality even in remote areas, clean and with great hospitality, Our driver Jean-Claude became our friend and family. The cars were very comfortable and we felt completely safe and secure even on poor roads. Our tour covered Kigali and 3 NPs in 3 different corners of Rwanda, Nyungwe, Volcanoes, and Akagera. The encounters with gorillas and chimpanzees we shall remember for the rest of our lives. Our experiences in Kigali, including the genocide memorial, were unforgettable, and Rwanda is a moving tribute to the human spirit and its ability to move beyond unimaginable horror to recover humanity, humility and hospitality. Rwanda is one of the most beautiful places in the world, both visually and spiritually, and noone should miss the opportunity to visit if they can. And for those who do visit, GoldenRwanda will be among the best possible hosts and guides for the trip.

Bronwyn   –  
United Kingdom UK
Visited: October 2023 Reviewed: Nov 6, 2023

Email Bronwyn  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service from start to finish
5/5

Golden Rwanda Safari were great from working with me to modify the tour to fit my interests and time, through to first pick up and drop off at the airport. Jean Claude, my driver guide, was thoughtful and attentive, providing me with useful information throughout our time together. The experiences in Volcanoes National Park were exceptional, as was the accommodation at the 5 Volcanoes. Definitely recommend, and I hope to be able to travel with them myself again soon

Eric MALENFER   –  
France FR
Visited: August 2023 Reviewed: Sep 12, 2023

Email Eric MALENFER  |  50-65 years of age  |  Experience level: first safari

Perfect for Rwanda Tour
5/5


Efficient response, reasonable price, car suitable for our complete tour of Rwanda. I will use Golden Safari again

Pablo Samuel Castro   –  
Canada CA
Visited: April 2023 Reviewed: May 4, 2023

Email Pablo Samuel Castro  |  35-50 years of age  |  Experience level: first safari

Fantastic 4-day tour that I will never forget.
5/5

My whole experience was fantastic. I must admit I was a little nervous when first booking because it was my first time in Africa and had no idea about how the tour would go.
The communication prior to my arrival was great, they always responded quickly.
Once I arrived, my driver picked me up from the hotel and from the start he was so friendly and helpful. I learned a lot about Rwanda from him, and got to know him pretty well. I had an issue with the PCR test they did at the airport (necessary for the parks), and he managed to resolve it for me while we were driving.
The tour ran extremely smoothly, there were no issues at all. The hotels were very good, and all the tours were of course fantastic.
I really enjoyed the drive to Nyungwe and Volcanoes, as I got to see a lot of the Rwandan countryside. It is a beautiful country and I feel I got a really good glimpse of it, thanks to Golden Rwanda!

Chris   –  
United States US
Visited: January 2023 Reviewed: Feb 16, 2023

Email Chris  |  35-50 years of age  |  Experience level: first safari

Professional, courteous and experienced.
5/5

I enjoyed my gorillas and golden monkey trek. My guide was attentive and professional. I would recommend this experience to others.

Jeanne   –  
United States US
Visited: December 2022 Reviewed: Jan 10, 2023

Email Jeanne  |  50-65 years of age  |  Experience level: first safari

Joanna was amazing! She anticipated everything we needed and was accommodating to all our wishes.
5/5

Golden Rwanda Safaris was excellent. They managed our time and prepared us for what we were going to see. Our guide had us at the right place and the right time for every experience. Rwanda has so much to see and experience. I'm so glad we went with Golden Rwanda Safaris to see it all! From the moment we met the bus, Joanna was accommodating to our every need and wish. The places we stayed were amazing and she was always at the right time and the right place. The other guides respected her. She was extremely knowledgeable of the area and its people which was a keen interest of ours. She was able to show us so much of her country and we will forever be grateful.

Zumi   –  
Switzerland CH
Visited: December 2022 Reviewed: Dec 30, 2022

Email Zumi  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional, well-organized, flexible, friendly, very knowledgeable, great value for money.
5/5

Our trip was delayed by exactly a year with Omicron flight cancellations hitting us in December '21. The waiting experience was frustrating but Frank and team always made sure we were communicating through the year, taking care to rebook everything at no additional cost and ensuring we kept our enthusiasm despite more pain from Airlines (in December '22). Once we landed there, the trip itself was great- well paced, comfortable and generally met all the promises Rwanda makes (gorillas and chimps and golden monkeys etc). Our stay was at nice boutique hotels with a small clientele and very personalized service. Frank and Claude coordinated everything really well and accommodated our little quirky last minute demands- the whole trip was seamless and a super lot of fun. The way in which they organized the trip for us- it was quite evident they do this a lot and their connections/relationships with hotels/parks/others are well established.

Fredrik   –  
Norway NO
Visited: November 2022 Reviewed: Nov 8, 2022

Email Fredrik  |  20-35 years of age  |  Experience level: first safari

Delivered as described
5/5

We got quick reply on all questions before the tour, was picked up as agreed, had full day of safari in comfortable Land Cruiser with A/C, and dropped off at hotel of own choise in Kigali. As of value for money, we did not check with other operators. However, check if the park entrance fee is included. In our case it was.

Average User Rating
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