Reviews

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Julie   –  
United States US
Visited: December 2022 Reviewed: Dec 30, 2022

Email Julie  |  35-50 years of age  |  Experience level: over 5 safaris

Great tour operator
5/5

Frank was very patient, accommodating, and responsive while we planned our trip. I made several requests and changes and had lots of questions and he was great about organizing things exactly to my specifications. We also had to change our dates due to Rwandair flight cancellations and he was adaptable with the new dates as well. Our guide/driver Claude was lovely, flexible with changing requests, knowledgeable, and a great driver. Golden Rwanda was also one of the more competitively priced companies of those we contacted. Would highly recommend them and use them again!

Zumi   –  
Switzerland CH
Visited: December 2022 Reviewed: Dec 30, 2022

Email Zumi  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional, well-organized, flexible, friendly, very knowledgeable, great value for money.
5/5

Our trip was delayed by exactly a year with Omicron flight cancellations hitting us in December '21. The waiting experience was frustrating but Frank and team always made sure we were communicating through the year, taking care to rebook everything at no additional cost and ensuring we kept our enthusiasm despite more pain from Airlines (in December '22). Once we landed there, the trip itself was great- well paced, comfortable and generally met all the promises Rwanda makes (gorillas and chimps and golden monkeys etc). Our stay was at nice boutique hotels with a small clientele and very personalized service. Frank and Claude coordinated everything really well and accommodated our little quirky last minute demands- the whole trip was seamless and a super lot of fun. The way in which they organized the trip for us- it was quite evident they do this a lot and their connections/relationships with hotels/parks/others are well established.

Ipchita   –  
United States US
Visited: December 2022 Reviewed: Dec 22, 2022

Email Ipchita  |  35-50 years of age  |  Experience level: first safari

Highly reliable and well planned services
5/5

My friend and I had a wonderful experience using Golden Rwanda Safaris for a day trip to Akagera National Park. Frank is very responsive and was very easy to communicate with. Since we had an evening flight, he planned everything well so that we enjoyed the entire park and were at the airport on time. Our package included pick up and drop off, park fees, breakfast and packed lunch for picnic later. We enjoyed a buffet breakfast at the scenic Akagera Game resort inside the park and got to choose from a menu of lunch sandwiches which came with fruits, snacks, package juice and water bottle.

The game drive itself was wonderful and very eventful. We got to see a variety of wildlife including antelopes, baboons, topis, giraffe, zebras, wild buffaloes, elephant, hippopotamus, and variety of cranes and birds. Just as we were giving up hope on seeing any big cats, thanks to Frank's keen eye, we got to witness a leopard hunting and chasing antelopes.

We are glad to have chosen Golden Rwanda Safaris for our trip to Akagera National Park and highly recommend his services. We greatly enjoyed having Frank as our driver and guide as he shared many facts about the history of the park, the animals, the landscape, the country and his own entrepreneurial journey. Being two female travelers in Africa for the first time, we felt quite safe and were able to sit back, relax and fully enjoy the trip. Thank you Frank for a great experience!

Kim Hiday   –  
United States US
Visited: December 2022 Reviewed: Dec 13, 2022

Email Kim Hiday  |  50-65 years of age  |  Experience level: first safari

Knowledgable, Creative, Kind, and AWESOME
5/5

Golden Rwanda Safaris provided a tour that was customized to fit our tight schedule but desire to see ALL aspects of Rwanda. Our tour guide was picked for all of those requirements and was not only able to keep us on schedule but show us and explain to us some very important aspects of the country. We loved every moment of the trip and will not only use Golden Rwanda Safaris again but request the same tour guide too. Thank you!

Silvia Mayr   –  
Belgium BE
Visited: November 2022 Reviewed: Dec 1, 2022

Email Silvia Mayr  |  20-35 years of age  |  Experience level: 2-5 safaris

Very positive experience- Definitely recommend
5/5

I decided quite late to try and book a trip to Akagera, and started comparing prices on Thursday for a tour on Saturday. Frank responded with a quote within an hour from my request. He was very professional and laid out the different options. As there were no groups going out that day, he suggested a private tour. Everything was organized within a day, he was very responsive via phone, and I must say it was excellent value for money. Hotel pick up, water, breakfast, packed lunch, park fees, vehicle and tour guide, everything was included in the $350 fee and I did not have to worry about a thing. The guide, Claude, was absolutely amazing. He was knowledgeable about the animals, was communicating with others in order to identify where they had been spotted, and was just overall a pleasure to hang out with. We were not lucky enough to see lions, but we saw a family of elephants, plus hippos, giraffes, zebras, warthogs, antelopes, monkeys, baboons, crocodiles and a huge variety of birds. The breakfast was a pleasant surprise too, on the terrace of a lodge with a stunning view over the lakes in the park. Only aspect that could be improved: It was not communicated to me that I needed a negative COVID test to enter the park, so when I found out I had to scramble to get one on Friday afternoon. Would be good to mention that in the exchanges next time around, but all turned out fine.

Daniela   –  
Germany DE
Visited: November 2022 Reviewed: Nov 20, 2022

Email Daniela  |  20-35 years of age  |  Experience level: first safari

Perfect organization and very knowledgeable guide
5/5

Amazing experience with the 2-day Akagera Nationalpark Safari. Our guide Sam was very knowledgeable and organized everything for us. He made sure we see most of the animals and even turned around so we could still see the lion family. Also everything around the Safari was super organized and convenient, from booking and communication (all our questions were kindly answered before) to accommodation and arriving on time at the airport. Thanks for this amazing adventure!

Helen   –  
Sweden SE
Visited: November 2022 Reviewed: Nov 14, 2022

Email Helen  |  35-50 years of age  |  Experience level: first safari

Sam was very nice and knowledgeable. He did his very best to create a great experience
5/5

We loved our day out in Akagera National Park and Golden Rwanda Safaris was a key success factor. Great service and they really made the effort to accommodate all our wishes.
The tour was magical. The respect for nature and the animals was lovely to notice. Our day out was framed by sharing and storytelling to amplify the experience. We can truly recommend Golden Rwanda Safaris.

Ole   –  
Norway NO
Visited: November 2022 Reviewed: Nov 14, 2022

Email Ole  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent safari
5/5

Had an excellent 1-day safari with Golden Rwanda safari’s and Emile as a guide. Picked up right outside our rented house in Kigali at 4am. Driving through Akagera for about 5 hours in perfect weather and saw a lot of animals.
Highly recommended

Dave K   –  
Canada CA
Visited: November 2022 Reviewed: Nov 11, 2022

Email Dave K  |  35-50 years of age  |  Experience level: first safari

Excellent service, really friendly, and knowledgeable guides!
5/5

I came to Rwanda looking for adventure and a once in a lifetime experience. After doing a lot of research of different providers, I met up with Frank at their Kigali tour office. It was a Saturday and I was leaving the following Friday, Frank asked me what I wanted to see and put together a custom trip for me at the last minute that looked fantastic. The next day, I met up with my guide Jean Claude, who took me to the Volcanos National Park. On the first day, we went to see the gorillas, this was a surreal experience! The second day we went back up into the park to see the Golden Monkeys, the trek in is great and there were hundreds of monkeys!
We drove back to Kigali and headed East to Akagera National Park, there was so much of the beautiful country to see along the way. We did a short game drive where we saw a lot of the animals in the park. In the morning we left for an all day game drive, this was an excellent experience as well!
The last day we headed back to Kigali and did a tour of the Kigali Genocide Memorial, something that allows you to understand the history of Rwanda.
I was headed out the next day and they gave me a ride to the airport!
I'd highly recommend Golden Rwanda Safaris to anyone looking for a great adventure with experienced, knowledgeable, kind people! If you're traveling solo (male or female) and wondering about safety, the people of Rwanda are probably the nicest, welcoming people I've ever met.
This was supposed to be a once in a lifetime trip, but I'll definitely be back for another trip!

Fredrik   –  
Norway NO
Visited: November 2022 Reviewed: Nov 8, 2022

Email Fredrik  |  20-35 years of age  |  Experience level: first safari

Delivered as described
5/5

We got quick reply on all questions before the tour, was picked up as agreed, had full day of safari in comfortable Land Cruiser with A/C, and dropped off at hotel of own choise in Kigali. As of value for money, we did not check with other operators. However, check if the park entrance fee is included. In our case it was.

Average User Rating
4.9/5
Rating Breakdown
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